IMAP/POP3 has suddenly stopped working

[Grandpa1]

IMAP/POP3 has suddenly stopped working with my talktalk.net email address, I enter the correct email address the correct password and all the details of both IMAP and POP3  look correct, all that happens is I get shown a message either the email address or password are wrong or there is no IMAP/POP3 access to my email address, can someone please help and advise, I can access my email account on talktalk.net webmail. Thank you Grandpa1 

[Billx]

You say "I explained I had them and knew how. but she (the technical assistant) informed me it was the only way to end the conversation with a resolution, so I gave up and said send it"

Ha Ha Ha

Is that a resolution?

Thanks for informing me

Bill

[Grandpa1]

I'm on android phone tried both, have now phoned talktalk on phone for over an hour and they couldn't understand my problem with imap/pop3 the only way she could help once she found out what imap/pop3 was even though she was from the email technical department was sent th instructions of how to set email on your phone up, I explained I had them and knew how but she informed me it was the only way to end the conversation with a resolution, so I gave up and said send it and thanks for your help, it's so frustrating, I can only hope one of the staff on here understands this problem I have.

[Grandpa1]

My issue is different from yours, I've phoned talktalk and it was impossible to get them to understand my problem. Thank you for trying to help I hope you get your problem sorted soon.

[TedNeame]

Latest update is I have managed to send an email between the two accounts (and a reply), but still seem to be missing a number of other emails!

[TedNeame]

I have a tiscali.co.uk email (on POP3) and a screaming.net email (on IMAP).  Both of them are only receiving occasional emails, yet both accounts connect correctly when tested in my email client.

Hope this helps find a resolution.

[Billx]

You didn't say whether you decided on IMAP or not

And whether you were using iPhone or the other one.

But yes, if you have decided on IMAP or POP3,

and have checked one or the other,

and everything agrees, depending on whether it's an Android phone or an iPhone phone, then it's over to the TalkTalk people.

Bill

[Grandpa1]

Hi Bill thank you, I have carried out all the instructions suggested, I've tried both imap and pop3, I've had this email address on my phone for 18 years I think, I have checked rechecked and checked again it just says my email address cannot access imap or pop3.

[Billx]

Hi, @Grandpa1 

You say, 'IMAP/POP3'

Your mobile phone can be set to either IMAP or POP3

You should decide which of the 2 you want.

Usually IMAP is recommended,

The next question is which type of mobile phone your are using, because there are different settings for each type.

For an Android mobile phone, please see and check the settings of the phone at:

https://community.talktalk.co.uk/t5/Articles/Setting-up-email-on-an-Android-device/ta-p/2208395

For an iPhone mobile phone, check at:

https://community.talktalk.co.uk/t5/Articles/Setting-up-email-on-an-iOS-device/ta-p/2208384

Bill

[Grandpa1]

Thank you for your quick response and help.

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.