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Broadband help

For queries about your TalkTalk broadband service.

VPN wont connect

Wulfen1993
Newbie
Private Message TalkTalk PLUS

yesterday

Message 3 of 3

Hi 

 

I have been a customer with talktalk for years and always worked from home and never had any problems but for some reason my company VPN will no longer connect to my Internet. My company IT have said its working... and I drove to my parents house to try it on their WiFi and it works completely fine so it is definitely my router problem. 

 

I have tried: 

Resetting the router

Turning it off and on again 

Lowering my firewall settings 

Making sure homesafe security stuff is all off

 

Looks like it might need a firmware update? Can someone help me? I am at a loose end. Live chat person just tells me its not them as they dont block vpns. But it 100% is cause it works everywhere else!

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2 REPLIES 2

Gliwmaeden2
Community Star
Private Message TalkTalk

yesterday

Message 1 of 3

Are you on Full Fibre, @Wulfen1993? Make sure that you ask to speak to them, if so.

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Gliwmaeden2
Community Star
Private Message TalkTalk

yesterday

Message 2 of 3

Nobody on here can update the firmware for you, @Wulfen1993.

 

What version do you currently have  - it may already be the latest?

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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