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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

CISCO AnyConnect not working

Hi. Almost overnight I stopped being able to connect to CISCO AnyConnect. I've spent a lot of time in in the help chat and it's still not working, which is impacting ability to work from home. I see some people have managed to have their firmware res...

AnaCS by Visitor
  • 425 Views
  • 6 replies
  • 0 like

Cisco AnyConnect VPN not working

HiI seem to be having the same issues as others with Cisco AnyConnect. No internet access and no VPN connection to my work laptop. I am having to hotspot to able me to work. My company has told me it’s down to a firmware update sent out by TalkTalk a...

mikep4 by Visitor
  • 394 Views
  • 4 replies
  • 0 like

Unable to connect to work Cisco anyconnect VPN

Been unable to connect for 3 weeks. I can connect when using mobile data, similarly when using TalkTalk wifi round another house I can connect fine. any help would be greatly appreciated as I currently can’t work from home!

Cisco AnyConnect VPN does not work anymore

Hello,I have the same issues as others with Cisco AnyConnect. No internet access and no VPN connection to my work laptop. The IT department of the organisation I work for has excluded any other reasons for this issue and told me the problem has to do...

VPN Not Working

Hi I seem to be having the same issues as others with Cisco AnyConnect. No internet access and no VPN connection to my work laptop. I am having to hotspot to able me to work. My company has told me it’s down to a firmware update sent out by TalkTalk ...

Briando by First Timer
  • 419 Views
  • 4 replies
  • 0 like

Cisco AnyConnect VPN not working

Hi I seem to be having the same issues as others with Cisco AnyConnect. No internet access and no VPN connection to my work laptop. I am having to hotspot to able me to work. My company has told me it’s down to a firmware update sent out by TalkTalk ...

JulzF by First Timer
  • 1350 Views
  • 17 replies
  • 0 like

Cisco AnyConnect Connection Issues

Hi, Similar to the other threads, i cannot connect to Cisco AnyConnect VPN due to the discussed firmware issues. Can i please have my firmware rolled back? Let me know if/what any details are needed. Thanks,Chris

ItsChris by Chatterbox
  • 376 Views
  • 4 replies
  • 0 like

NordVPN NordLynx Protocol suddenly not working

The NordVPN NordLynx Protocol suddenly not working through my TalkTalk router. This would seem to be a router / broadband service issue as happens on all windows machines connected through the NordVPN client. Could there be some network change that h...

Cisco AnyConnect VPN Not Working

As others are experiencing in multiple posts in the past few weeks, I am also having the same issue with Cisco AnyConnect. My work laptop fails to connect via my home TalkTalk Router (FAST 5364-3.T8). My personal laptops, which don't use Cisco Anycon...

Cisco Secure Client Not Working

Hi, I'm looking for help. I can no longer work from home via Cisco Secure Client and looking at other posts it would appear to be a router issue. I've chatted with support who were unable to help and are sending a new router - tbh no email confirmati...

DarrenM1 by Chatterbox
  • 390 Views
  • 5 replies
  • 0 like

Nord vpn setup

Hi just signed up to Nord - can someone please point me to how to set up my home BB eero ?

Trive by First Timer
  • 320 Views
  • 4 replies
  • 0 like

Cisco AnyConnect VPN no longer working

Over a week now the Cisco AnyConnect VPN hasn't been working for me (there haven't been any issues for the past 3 years, it just started over a week ago). IT Support at work advised to contact TalkTalk as there seem to be some issues from the provide...

TheFloof by First Timer
  • 419 Views
  • 4 replies
  • 0 like

Cisco AnyConnect VPN no longer working

As per many other post, my Cisco AnyConnect VPN client will no longer connect. I know it is something to do with the router/modem as it connects fine over a mobile hotspot and other broadband connections. I have a Sagemcom F@ST 5364 with firmware ver...

SDRiches by First Timer
  • 598 Views
  • 6 replies
  • 0 like

Cisco Anyconnect VPN not functioning

Hi, my partner’s laptop has not connected to our Wi-Fi hub using Cisco Anyconnect VPN for a couple of weeks now. Any ideas as to how this can be resolved please? Steve

Unable to connect to Cisco AnyConnect VPN

Hi, My wife and I have been able to connect to Cisco AnyConnect VPN. We work for different companies and both of us have had issues. TalkTalk WIFI hub 2version SG4K100202Thanks in advance

quady by First Timer
  • 480 Views
  • 4 replies
  • 0 like

VPN Anyconnect stopped working

Hi I'm having an issue with my Anyconnect VPN it has stopped working. I can connect to the Internet but not the VPN have been trying to sort this out since Tuesday and still no further forward ! Any help greatly appreciated

Lomasj by First Timer
  • 255 Views
  • 2 replies
  • 0 like

Talktalk is blocking my work vpn

I have had difficulty connecting to work vpn on my home wifi since last Wednesday. I informed the IT crowd at work about this difficulty and the first thing they asked me was if Talktalk was my ISP so clearly this is a recurring problem. I have elimi...

JRDKM88 by First Timer
  • 254 Views
  • 1 replies
  • 0 like

Cisco Secure Client does not connect

Hi TalkTalk, I am very disappointed with the service. I have been facing issues with my connection for the past two weeks. I am unable to use my Wi-Fi for work; when I connect to Wi-Fi, only Microsoft Teams works, but Cisco Secure Client does not con...

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Ankitha by First Timer
  • 346 Views
  • 2 replies
  • 0 like

Work VPN connection issue

Hi, I'm not able to connect my work VPN from NHS. I have tested my phone hotspot and it works. But not my WiFi and cable, I also tried to restart my computer a few times, still not working. Can someone here help me fix the issue? I'm working from hom...

Screenshot 2024-09-25 104119.png
xiaotalk by First Timer
  • 531 Views
  • 7 replies
  • 0 like

Cisco VPN problems

HiSame as so many others, my Anyconnect has stopped working. Talk talk live support was useless and told me to go to my IT department. It seems there are ways to reset the firmware of the router?? Please can someone help me with that.My settings are:...

VPN issues. help needed

I use Cisco VPN for work and it has not connected since Wednesday last week. I see it’s clearly an issue on other threads so please can you fix asap!