Built-in Windows 10 VPN Not Working

[cmhs101]

Hi. My Work VPN does not work. I'm using the Built-In Windows 10 Client and have noticed others in the forums having the same issue. 

I've tried the following:

1) Disabled "Scam Protection"

2) Change Firewall setting from "Medium" to "Low"

Rebooted router, but no luck. I've set these back for now for security.

Do I need a specific firmware version? Any help appreciated.

Many thanks.

[cmhs101]

Hi Debbie. No, I installed the VPN myself. We have installation instructions that all employees have followed.

I will try resetting the route when back home and will let you know how I get on.

Many thanks.

[Debbie-TalkTalk]

Hi @cmhs101 

Thanks for your reply.

Just to confirm, has your IT department installed the VPN client on your device/laptop?

Have you tried factory resetting the router using the pin hole reset for ten seconds?

[cmhs101]

Hi Debbie. No, it has not stopped working. This is the first time I have tried to set a VPN up. The "VPN Type" is:

L2TP/IPsec with pre-shared key

Also, just to add, it works for my colleague using a Windows 10 client, which is setup the same as mine, which suggests it is setup correctly on the server end, so does appear to be isolated to myself.

Many thanks.

[Debbie-TalkTalk]

Hi @cmhs101 

I'm sorry to hear this.

I've checked and your router has the current firmware version which should work ok for VPN.

Has this only just stopped working? (and was working ok previously on your TT connection)