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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Contract of 0.1-0.7 mb/s

Looking for advice on next steps and wondering if anyone else went through something similar.I moved house and TalkTalk offered to transfer wifi into my new home. When doing the change it was simple at first but took a month to set up. (Lived without...

Poor Wifi Signal in upstairs rooms

My wifi works fine in the living room where the router is located, however in all rooms upstairs & in the kitchen we have very poor signal. The kitchen not so much an issue as we just use our phones in there sometimes. However upstairs is a problem. ...

Internet drops out.

A Talk Talk agent cold called today selling fibre connections. I already have this, having made the swap from copper cable to fibre. The internet quality is now much worse than before, slower with frequent buffering and smetimes a complete drop out.A...


When watching tv we can never get through a full programme as the internet drops out and we can’t get back on the same evening

internet keeps dropping

Since chatting to someone on live chat the other day, not only is my computer signal dropping out the internet on my tv has started to buffer and do the same. Previously it was only my main computer,,,,, so what is not happening?

BlueRose by First Timer
  • 1 replies
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Internet/TV not been working for about a week

My tv is plugged in through an ethernet cable and won't load any of the apps, it says the internet isn't connected. I've checked the connection and it is saying it is connected. I restart the router 3 times a day and still nothing works. Having to us...

dawn_hdg by Chatterbox
  • 7 replies
  • 0 like

Last nights network upgrade

Last night beginning at 1am, there was a supposed upgrade in process, once my broadband came back on line, I tried watching video on Rumble and Bitchute, the video will no longer play fluidly, it stutters and stalls constantly. It is not the equipmen...

Buffering on TV

I am experiencing a lot of buffering on my TV and wondered if this is due to a slow Wi-Fi speed or the need for a new router. Talktalk checked my connection and that is okay and the latest speed test was 38 Mbps. Unable to get far with 24 hour Chat L...

JennieL by First Timer
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Frequent drops/Internet randomly resetting itself

My internet as of recent has been randomly dropping as much as 6-7 times in a 15 minute span its getting unuseable at times its insanely frustrating and i need someone to check this out. here are some logs for this. Other times theres no issue and ce...

zephyrX1 by Team Player
  • 16 replies
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Fibre 65

Awful speeds internet keeps cutting out no help or supportim leaving offered me £100 Amazon vouchers to stay !!’ no way glad to get rid of talk talk


Can this please be rectified as the buffering is very disruptive for the past few days .

Nellie11 by First Timer
  • 1 replies
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internet fails usually evenings

My talktalk internet has over the last 4 weeks become so bad that we cannot watch TV because it keeps stopping and starting and the last 3 nights has stopped completely. The TV was checked over and was and is working perfectly. speed test 10th at 20....

roneyke by First Timer
  • 3 replies
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Fixed today, not working again tonight!

The engineer did wonders today and got the fault sorted. Now all I get is every single programme and film buffering almost constantly! Come on TalkTalk get this sorted out please, your not shy or embarrassed to take your monthly money for a broken se...


At least 3-4 times a day my Talk Talk wifi just drops connection and hangs up for at least 2 minutes . Most times especially at night its more prevalent. When ever I do a speed test it always good. any help would be greatly appreciated. Gabbydon

gabbydon by First Timer
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Wi Fi router reset

I have to reset my wi fi router (Huawei) nearly every day to stop devices running slow, and tv buffering. Its ok after a manual reset for a few hours.

Router problems

I have bein having router problems for the last 6 months it's not connecting when we down stairs or up stairs I am.having to switch it off at wall & reset the router thernothing around the router or close by it that can cause any problems & gets to h...

Speed Help/ Advice

I have just renewed my contract in December, and since then my wifi speed had been unbelieveably, frustratingly slow and i dont know why. Nothing with my home setup/router has changed, nothing with my broadband package has changed, just a renewal of ...

Fault Tracker.jpg Speed Tracker.jpg
Rach20 by Popular Poster
  • 10 replies
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I am only getting half the speed I am paying for.

I need a replacement router

Hi,I'm in need of a new router, please. Our connection speed to the device is constantly low. I have had live chat twice to try to fix this but still its the same. Can anyone help me in getting this resolved as I'm now paying for a service that I'm n...

Darren35 by First Timer
  • 4 replies
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Turn off wifi optimization

I recently have gotten a new router from you guys however wifi optimization seems to be on so i keep getting put on busy channels leading to high packet loss. Id appreciate if it was turned off please

zephyrX1 by Team Player
  • 4 replies
  • 0 like