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Broadband help

For queries about your TalkTalk broadband service.

Forum Posts

Very Important - V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Security warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

problems with a few apps

My talktalk wifi to my laptop works fine. For most cases, the apps on my phone work fine. There are 2 or three apps, however, that seem to buffer and take some considerable time to download. One example is BBC News. If I turn off the wifi to my phone...

dougaldo by Popular Poster
  • 207 Views
  • 7 replies
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Broadband

We are having trouble with our broadband. Speeds are 10.2 in our area which is normal but we cannot even watch a movie on amazon prime now without it buffering every 2 to 3 seconds been like this for about 3 months now. Any help appreciated. Many tha...

Suet! by First Timer
  • 193 Views
  • 5 replies
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Broadband cuts out when phone rings

Broadband cuts out when land line rings engineer could not fix problem what do I have to do to get phone line took out and just have broadband and will it save us some money??? Any help 梁 please.

Peg123 by Sightseer
  • 135 Views
  • 2 replies
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New Router

Hi there, i think i need a new router had the wires checked by open reach the other day and they seem ok, broadband drops out now and then when i feels like it, router green light goes red, router is old so needs replacing, otherwise have to look for...

Marina7 by First Timer
  • 188 Views
  • 3 replies
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poor download

we subscribe to a number of services .netflix etc and we can barely watch a anything as the talk talk sevice just keeps buffering and droping out and it takes us a lifetime to watch anything we are streaming. its a nightmare ,any suggestions. ?

tata54 by First Timer
  • 254 Views
  • 3 replies
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Failing broadband

For 3 days now my Internet keeps going off and on and off for 15 mins.I have switched off at wall for 2 mins and back on. Internet comes back on, 3 mins later it goes off.Getting very frustrated.

Failing Router, below guaranteed speeds

For quite some time now (degradation over several months) we have been experiancing issues with our router more and more. This has ranged from extremely poor connection even though being in the same room as the router, to outright loosing connection ...

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End to end speed test

Hi, I have Sky box with apps like Netflix. I've started to get glitching with the apps. Sky obviously just say it's talktalk. For info I've got the Sky box hardwired, so no wifi issues. Does anyone know how I can test this issue and prove it to be th...

New Router

Think my routers on its way out. Tends to drop connection more often and won't connect to my sky via wifi at all now. Is it possible to get a replacement

sheepmcg by Chatterbox
  • 869 Views
  • 12 replies
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Connected : No Internet

Every night just before or just after midnight I can't get online and have to give up what I'm working on. The lights on my router flicker and I get 'Connected: No Internet' message when I check my wifi. Why is this?

Tv keeps buffering and phones

Hi I think our Internet needs upgrading as tvs and phones keep buffering all the time ,we need Internet for tvs as smart tvs is there any options you could give us please

Jayne08 by First Timer
  • 299 Views
  • 2 replies
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Rubbish internet

My internet hasn’t worked properly since talk talk took over my shell contract.just spent over two hours on a chat room to god knows where to then be cut off. Nice work talk talk.if you don’t know what’s wrong pull a plug somewhere.

Leaving1 by First Timer
  • 245 Views
  • 1 replies
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Router loses connection - Only when accessing online games

This issue has been ongoing for some time and I'm all out of avenues for a resolution. So if anyone can look at the info below and come to any solution that'd be much appreciated, as my current one is "wait for fibre". (satellite internet / cellular ...

Shaun43 by Team Player
  • 5102 Views
  • 55 replies
  • 0 like

INTERENET TV - PROGRAM FREEZES

When watching an internet program through smart TV, the TV program freezes and we have to reboot the router to workAny ideas to how we can resolve this?Thanks

winlass by First Timer
  • 237 Views
  • 1 replies
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Someone Please Help - Line speeds have dropped off

I am about to loose the plot.I can't get any support on live support and i hate dealing with people 1000's miles away in a call centre who just read scripts. I am a Shell customer when i dealt with them it was a UK call centre. Last time i had issues...

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guppy02 by Popular Poster
  • 1553 Views
  • 14 replies
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PS5 LAGGING / DROPPING CONNECTION

Hi, For the last couple of months my sons gaming experience has got worse and worse to the point he can't play anything online anymore. From reading other user's posts, it appears to be due to 'Wifi Optimisation'. Please can someone from the support ...

DarrenM1 by Chatterbox
  • 1377 Views
  • 10 replies
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Broadband dropping constantly

My broadband is constantly dropping every minute/2 minutes. Done a line check and it's saying its OK. The place were my wires are connected has no top  on it

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Contract of 0.1-0.7 mb/s

Looking for advice on next steps and wondering if anyone else went through something similar.I moved house and TalkTalk offered to transfer wifi into my new home. When doing the change it was simple at first but took a month to set up. (Lived without...

Poor Wifi Signal in upstairs rooms

My wifi works fine in the living room where the router is located, however in all rooms upstairs & in the kitchen we have very poor signal. The kitchen not so much an issue as we just use our phones in there sometimes. However upstairs is a problem. ...

Internet drops out.

A Talk Talk agent cold called today selling fibre connections. I already have this, having made the swap from copper cable to fibre. The internet quality is now much worse than before, slower with frequent buffering and smetimes a complete drop out.A...

NGGP0141 by First Timer
  • 707 Views
  • 3 replies
  • 0 like

Internet

When watching tv we can never get through a full programme as the internet drops out and we can’t get back on the same evening

DottyDor by First Timer
  • 592 Views
  • 2 replies
  • 0 like