New Router

[Marina7]

Hi there, i think i need a new router had the wires checked by open reach the other day and they seem ok, broadband drops out now and then when i feels like it, router green light goes red, router is old so needs replacing, otherwise have to look for new supplier getting fed up with the on going problem dont know where you are with it

[Debbie-TalkTalk]

Hi @Marina7 

I've ordered the replacement router for you, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Marina7]

Hi there i have updated profile settings now thanks

Marina7

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl