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FIbre Support

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No Internet, Router not picking up DHCP address

Eve_north
Popular Poster
Private Message TalkTalk

‎19-04-2025 08:58 AM - edited ‎19-04-2025 09:52 AM

Message 5 of 5

I woke up today without internet connection, the phone landline works but I have tested the line on TalkTalk website it says there's a problem with their network.

 

I have tried to factory reset the router twice and turned it off multiple times while leaving it turned off for over an hour, nothing seem to have worked the router light is remaining solid orange.

 

I'm wondering if this is just me or if there's a problem in my area. I'm in London NW10 area with Fibre65 FTTC connection.

 

Thank you.


Screenshot 2025-04-19 081021.pngScreenshot 2025-04-19 080059.png

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4 REPLIES 4

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Eve_north

on ‎21-04-2025 08:08 AM

Message 1 of 5

Hi

 

As long as all is OK, thats all that matters 🙂

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk
In response to Eve_north

on ‎19-04-2025 01:33 PM

Message 2 of 5

Thats good it's sorted.

 

Thank for letting us know.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Eve_north
Popular Poster
Private Message TalkTalk

on ‎19-04-2025 12:27 PM

Message 3 of 5

Ignore this thread.

 

I called there was a problem with my local exchange, it has been sorted now.

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fr8ys
Community Star
Private Message TalkTalk

on ‎19-04-2025 10:35 AM

Message 4 of 5

According to the service dashboard there are no reported issues.

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

 

Staff here only work Monday to Friday and given it's Easter may not get back to you until Tuesday.

 

I'd suggest you phone or use chat to get the issue reported.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

 

If you wish to chat online, there is a link on this page together with details of opening hours


https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

 

Good luck.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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