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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Internet dropout and crackle on phone

I have TalkTalk FTTC and landline phone. Tonight around 7:30 pm, my Internet dropped. I tried rebooting the router but it failed to connect. Also, there is a loud crackling sound from the landline phone handset. I left the router off for around half ...

Whathim by Conversation Starter
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Router flashing orange light

Hi. Since last Thursday my router has been flashing orange. I've tried an older router, still flashes. I've tried new cables, still flashes. I spoke with talktalk via chat, jumped through all the hoops. Finally settled on they will send someone out a...

Sync Speeds suddenly been decreased / dropped

On Fibre 65 and would regularly get around 77 down / 14 up using a wired connection Last few days only getting 45.4 down and 10.8 up The above are the latest figures from the router interface after a restart - how do I get the speed back to what it w...

Broadband speed drops after few hours

I have had problems with my broadband for a few months now, but they have recently got worse. Immediately after powering off my router (for half an hour sometimes) and powering on again, the speeds are good (30-40 Mbps for downloads, 7 Mbps for uploa...

ChrisB1 by Popular Poster
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Are all Fibre65 connections as bad as mine?

I've had a fibre 65 connection for quite a while and it's consistently awful. Not sure why I've not done more about it before now - too much hassle maybe - but my family has reached the end of their tether and so I need to get it sorted. I have downl...

Awful customer service

Internet has been down since yesterday lunchtime due to incompetent Openreach employee working on a fault at another property.Reported via your useless website and just got the standard "it's broken" response, stating 2-3 days for BT to fix their own...

Wifi Keeps dropping out

Hello,I need to keep re-booting my router to get the wifi working again. This happens a couple of time per day.Can try switching off the WIFI optimisation please?

No internet

I have totally lost internet now, it having been patchy for a couple of days. I have done all the tests with the tech team through the chat. They say there is a problem at their end which there engineers are working on. They said leave the chat open ...

kyoude by Sightseer
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  • 10 replies
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Waiting for Connection

My broadband was supposed to go live on 5th March. I cancelled my old service in anticipation. It is the 8th now and I still don't have a modem or service. No one answers the Chat. What is going on?

Broadband Dropping out

Hi,For about 2 months now i have been getting Broadband Drop out, And phone drop out.About every week i go to track my fault, where a fault is detected is supposedly investigated.But nothing gets done about my problem, it has now got to the point whe...

RonGM by Team Player
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can I get a new router sent out?

I’ve had problems for the past 3 weeks I’ve called TalkTalk, multiple times a week my router constantly blinks orange and I’m left with no internet for days or sometimes just hours, everytime I call they do line tests, doesn’t work in test socket eit...

Fibre slowed to a crawl

My connection went through a spurt of disconnects on Tuesday and Wednesday and now has slowed to a crawl. It's still occasionally disconnecting too but the speed (up and down) has never gone back to normal since. I've done all of the usual checks and...

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Broadband getting slower and slower

I'm supposed to be getting a guaranteed minimum of 42mbps. Had a problem with my line (crackling) but didn't check the internet speed. An Openrech engineer found a problem down the street and corected it a couple of weeks ago. I checked my line speed...

Bumbly1 by Visitor
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  • 17 replies
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wifi not activated on activation date

i recently upgraded from 150 fibre to 500 fibre and 5 march was the activation date and still not been activated. maybe it’ll be up and running in the morning

Broadband cuts out

Thanks for your help on faulty router - received a new one & is connecting - however, after monitoring service for a while it looks like the signal is cutting out every 15 minutes or so, it loses connection & then comes back after 30secs - 1.5 minute...

Roman4 by Repeat Guest
  • 229 Views
  • 15 replies
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Poor Wireless connection

Now in my 70's and I have been a loyal TT customer for 16 consecutive years since 2008 and have recently yet again renewed my contract. My wireless connection is getting worse and worse. I have the old TT Huawei HG633 router which is over 9 years old...

sandgrown by Conversation Starter
  • 172 Views
  • 6 replies
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WiFi Optimisation causing internet connectivity problems

I'm having problems with my internet connection dropping out (for a few seconds) for a number of my devices (Amazon Echo, Nintendo Switch, FireTV). I have a Sagemcom fast 5364 router (running SG4K100174) and have read on a number of TalkTalk Communit...

Full Fibre 150 Ordered, A Few Questions.

My FTTP 150 is due to be installed in a couple of weeks. I just have a few questions so I'm fully prepared and clued up.I currently have ethernet cables running around my house in a conduit. It would be a simple task to run the cable from the pole th...

paullus by Whizz Kid
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  • 6 replies
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Slow broadband

Good afternoon,I have a Fibre 65 contract that should guarantee a minimum speed of 54Mbps, but my internet speed seems to be around 0.4Mbps, at least ten times slower. The TalkTalk website seems to have problems running the broadband speed check, but...

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rlena by Newbie
  • 73 Views
  • 2 replies
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Internet Down [SOLVED + Updated]

Edited 6/3 because replying doesn't work for me: Fixed.This should come as no surprise to anyone but Live Chat is just as useless as phone support always was. I was told by them "there was an outage at the exchange and an engineer is investigating" s...

iNTERMITTENT CONNECTION

Hi. For the last few weeks my broadband (Fibre 65) has been "dropping out" numerous times a day. It only "drops out" for a few minutes then comes back on again of its own accord, I have a NTE 5C Openreach Box (fitted in the last year or so), a Sagemc...

TalkTalk booking wrong engineer

Hello, so i have an problem with my talktalk already for 1month, My go live was 23rd date from that day i dont have any service and its not working, i was speaking with them that i dont have an internet at my home i got a engineer (openreach) coming ...