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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Internet has stopped working

My internet has been down since the early hours this morning. I have done everything it has told me to do online and still nothing . Please could we get this solved asap

Download speed dropped to 10Mbps for my Fibre 65 package

From 1 or 2 days ago, I felt slow speed of my Fibre 65 broadband. Youtube often buffered during watch video. Today I login to my WiFi router, which showed 10.5Mbps download speed and 4.4Mbps upload speed. I ran SpeedTest APP on my mobile and got the ...

yjiang by Conversation Starter
  • 251 Views
  • 25 replies
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Apps not updating

Huawei talk talk box will not update my apps and some have stopped working

JillR2 by Visitor
  • 222 Views
  • 6 replies
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Unregistered telephone

Have recently changed to talk talk including my land line to Voice. Was working ok now saying it's not registered. How do I register it?Thanks

No Internet

I have contacted service help and they did a line test, after which I received an SMS to say I must contact an agent to do a house call. How do I do that? I can't find anyway to contact TalkTalk?

Moving House - contract cancelled?

I currently have FTTP Fibre 900 - all working fine. We're moving soon to an area that only has FTTC. As I can't have the service I currently have - are the remaining 8 months of contract cancelled? The cost of staying with TalkTalk is way higher than...

Hub3

ordered a new hub3 which arrived safely but i didnt order nor do i have the small fibre box. As i cant connect to the internet do i need to have a fibre box to work with the hub3? If i do what is the difference between the black and the white one. Th...

GBL229 by First Timer
  • 271 Views
  • 3 replies
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upgrade to FTTP

My telephone pole had FTTP installed several weeks ago. Openreach has shown FTTP available for my address for several weeks as well as BT and 3. I get mail from BT and 3 trying to get me to take up their FTTP. Talktalk however still only show FTTC av...

tonjac by Conversation Starter
  • 584 Views
  • 6 replies
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Internet down

Had a powe cut last night internet working fine today until 3.30pm router is showing 3 green lights and still no connection

Colinm9 by Chatterbox
  • 907 Views
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Fibre 35

I looked at my account it tells me I am on fibre 35, can you tell me what a fibre 35 connection box look like because no engineer has ever changed the connection box In my flat, I thought I was on a phone line connection. Can you help me please.

Fibre Broadband & digital switchover

This is probably a silly question but I currently have Fibre 65. Will my wi-fi and broadband be affected by the digital switchover and do I need to do anything now?

Lelbel1 by First Timer
  • 228 Views
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No wifi

My WiFi has been down for 20hrs. There is an open case, REP-15741024 but not heard anything since 7pm last night? Wonder if there is any update yet? Thanks

New fibre router but no fibre box

I was advised my router was too old in February and that TT would contact me about options for a replacement. Received an email last week recommending a new router for £80. Clicked on the link hoping to find more information and automatically ordered...

RonJB by Conversation Starter
  • 3604 Views
  • 72 replies
  • 0 like

Frequent disconnections and sync speeds lowered

Hello. I'm frequently disconnecting and my sync speeds are changing each time. Currently my speeds are ~21/13. I spoke to someone in the chat but I don't think their solution will resolve the issue, as I think the issue may lie with the exchange or c...

Maxine24 by Participant
  • 1370 Views
  • 24 replies
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Upgrade from Fibre 35 to 65 Speed Issues

I wrote about an issue I have with my package being updated but there has been no increase in speeds on my line. I was chatting by message to a Support rep yesterday but they seemed to disappear and I have heard nothing more about my query. I was loo...

Confused

I am a bit confused about broadband speed, particularly on my connection. When I was offered Fibre 35 I said yes but was told I couldn't have it as my line speed would not take it (This was a few years ago). At the time I was getting average connecti...

Talk Talk Speedtest 2 June.png
boydfish by Team Player
  • 674 Views
  • 8 replies
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Problem transferring photos and data

Fairly regularly I have transferred photos from my Iphone to my desktop Outlook using the Iphone Mail App using my TalkTalk POP Acccount. A couple of days ago I tried to send a photo in the normal way using medium scaling to my email address. After a...

Arandora by Super Duper Contributor
  • 1126 Views
  • 16 replies
  • 0 like

Upgraded from Fibre 35 to Fibre 65, no increase in speed

I upgraded my account from Fibre 35 to Fibre 65 upon receipt of an email saying the new speed was available now in my area, got a confirmation email to say the order was accepted, and on my online account the Fibre 65 is now showing as being my packa...

Unable to access sites via hyperlink on my work laptop

My work has been investigating this issue for weeks now and they have come to the conclusion that it’s likely to my router or Talktalk that is restricting access. If I’m in the office hyperlinks work fine so it is a home issue. I have checked kidsafe...

Super Router

Hi there newbie here I'm afraid. I've been with TalkTalk for 9 years or so, but I'm not very tech savvy, being an old duffer (73 I'm afraid). My question is this, my old modem router has been very slow lately, so TalkTalk recommended that I take out ...

4th time broadband is out this weekend

Been a customer for a few years. Never had so many broadband outages before.Nobody available to helpCan't run a connection test, because the system says there is an open case. Go to check the case status and it says the problem was resolved and (pres...