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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

No broadband for over a week

Hi, I’ve had no broadband for over a week now, was told a new micro filter was being sent out a week ago today, hasn’t arrived. I work as a civil servant from home with vulnerable customers and also have young children who are going stir crazy. I’ve ...

Mattc3 by Newbie
  • 84 Views
  • 3 replies
  • 0 like

BT Duct Blocked

HI. Can anyone help me know the process to get a BT phone duct unblocked?Ours is blocked and I suspect that may be causing some intermittent issues we are having with our connection as otherwise everything else seems to check out.Thanks in advance.

ohms111 by Team Player
  • 73 Views
  • 3 replies
  • 0 like

Slow Internet

Today my internet performance is really poor, despite Speedtest showing a good connection (140Mbps/30Mbps).Websites are talking a long time to fully load, and youtube is buffering constantly.I have a fault open (ref REP-14245430) but it has been open...

WiFi connected but no internet

Hi, I’ve got fibre 65 and multiple times a day getting the ‘connected - no internet’ message. Only solution is to restart the router. Speeds are also slow. Could a new router be needed?

HBurbs by Newbie
  • 179 Views
  • 16 replies
  • 0 like

Extremely Slow Speeds Only when Uploading

Hello, When uploading any file of any sort to any tested service (youtube, googledrive, imgur) , every single device in the house crawls to an absolute stop until the upload is either completed or cancelled

no install

second part of my problems with talktalk. a week ago i was due for full fibre 150 to be installed. engineer arrived. everything was ok. he went out to the street cabinet to do some stuff. he then phoned me to say i can`t get fibre because the street ...

a4exd by First Timer
  • 71 Views
  • 1 replies
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Cant get external ip address when setting up eero 6

My fibre 150 went live last Tuesday, but the eero 6 router wouldn't connect to the internet. The app said it had found the eero 6, but it wouldn't get an external ip address. After many hours on the chat to talktalk, they decided the router didn't wo...

HelenB4 by Visitor
  • 101 Views
  • 2 replies
  • 0 like

I can't Connect my 2.4Ghz BBQ Thermometer To Eero Router

Good evening.Sun's out so it's BBQ time.I have an Inkbird IBBQ-4T WiFi BBQ thermometer which works on the 2.4Ghz band. Before going full-fibre, I had two networks with different named SSIDs for the 5Ghz and 2.4Ghz bands. So, when I wanted to use the ...

paullus by Whizz Kid
  • 105 Views
  • 4 replies
  • 0 like

Router issues

I have had to reset my router 5 times in the last month. Is their a reason for this or have I got a faulty router?

using DECT phone with eero

Hello, I have been advised that I can connect my DECT phone and retain landline number with the eero router and full fibre, is that correct?

Rhiaff by Visitor
  • 135 Views
  • 2 replies
  • 0 like

5 months of our broadband constantly dropping out

I've had a few online chats with very little success. I have to reboot my router several times a day. I bought an extender to see if that would help and it hasn't. The white light is always on the router yet my sky box is saying we don't have any Int...

Carole70 by Sightseer
  • 195 Views
  • 10 replies
  • 0 like

Resolved! Why does Talk Talk only offer city fibre on full fibre?

I’ve had a BT engineer installing fall fibre to my premises today, but when I phoned up to upgrade to full fibre Talk Talk team only offered a package with city fibre. Why don’t they offer openreach full fibre which I would prefer. it looks like when...

prescol by Enlightened One
  • 237 Views
  • 7 replies
  • 0 like

Up to Date

I have had a HG 633 router for over ten years and it now seems very slow and occasionally drops out. I was moved to Fibre 35 last year. Should I have a new router?

Connection Dropping Out

Hello, For about a week now my connection has been dropping out, at first it was a few times a day and I only noticed it on the WiFi-connected PC I was working on furthest away from the router - now it's got really bad, it's happening multiple times ...

cotmire by Team Player
  • 547 Views
  • 22 replies
  • 0 like

Weak signal

The Router Is located at the front of my house,Wifi throughout the house Is fine sometimes lose connection In the back of the house .but The connection does not seem to reach the garden .what would be the best way to solve this ?? Powerline adapter I...

daz45 by Participant
  • 230 Views
  • 6 replies
  • 0 like

Wifi dropping off 2.4ghz channel constantly

Hello, For the past month or my Wifi keeps dropping out on various devices (e.g. smart speakers, mobile phones) connected to my 2.4ghz channel. Every few minutes in some cases. The 5ghz channel is working fine. I've restarted all of the devices, rese...

Sync speed after line fault fixed

Hi, is it possible to have the sync dlm reset at the exchange? we had a faulty line this week, fixed by an engineer visit today, however the dlm has throttled back due to sync being dropped.frequently. what will happen to my line speed, will it now i...

Guedo65 by Sightseer
  • 109 Views
  • 2 replies
  • 0 like

Can’t change security settings

For a while now, I’ve noticed that when I log into my account, I cannot access my security settings. Says that it ‘cannot find server’. Cleared website data etc and used new browser. Still the same. What cani do?

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3mma80 by Visitor
  • 123 Views
  • 2 replies
  • 0 like

wifi router cancel selector saving

My wifi router 2.4Ghz frequency is crowded with neighbouring wireless points using the same channel. This is causing my set topbox to freeze and when I change this back to another channel it works fine, but I've realised it is resetting and I see fro...

Loss of Internet so45 area

Hi, I lost Internet early 8/4. Checking my account there does seem to be a problem and I understand that there were problems in Southampton yesterday.Does anyone know what the actual problem is?

Blakey57 by Participant
  • 156 Views
  • 5 replies
  • 0 like

No internet!

None since this afternoon or before in London SE1 worst in maybe 10 years,please help urgently Jace!

jace777 by Chat Champion
  • 83 Views
  • 1 replies
  • 0 like

Disabling/opt-out of CGNAT and/or requesting a static IP ?

Please see these posts on Reddit and the LTT forums for some more context. Reddit post 1, Reddit post 2, LTT forum post.These have a lot more context, and especially in the comments there is a lot more info as the posts developed. Here are some usefu...

Very poor spread of wifi signal

Hi,I'm on fibre 65 VOIP, I was upgraded late last year.My problem is that I only get a decent wifi speed in the room where the router is. The signal doesn't transmit well to the other rooms in my property.I've got a small flat, the router is where th...

Dropping connection

My internet has been dropping for the last few months and constantly causes issues it also seems to not work properly with the ps5 as when I try to run 5ghz on the ps5 it refuses to connect also I think the issue maybe with some sort of a firmware up...