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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Router Interference

HiSeem to be getting some kind of interference on the Router (Wifi Hub).Generally Fibre35 gives me a solid 12-17 Ping with 30Mbps down 6Mbps up.However I keep getting intermittent drops to 500+ Ping with single figure Mbps down and less than one Mbps...

GraemeMcD by Conversation Starter
  • 188 Views
  • 18 replies
  • 0 like

Fibre 65

Hi. I've been on this package for quite a while now and have been satisfied thus far with what I've been getting. Lately though, I've been thinking. With the impending end of the 'copper' landlines, whenever that will be. What is going to happen with...

SarahLou5 by Conversation Starter
  • 72 Views
  • 3 replies
  • 0 like

Resolved! Why can't I access the Spanish Timetables ?

Unable to get "https://www.tib.org/en/linies-i-horaris/autobus/-/linia/A11"That's pretty much it!Down for everyone says its up, TalkTalk can't access it either by PC or Phone.If I switch off WiFi, I can get it using my O2 connection!WHY are TT blocki...

Steamywee by Super Duper Contributor
  • 471 Views
  • 25 replies
  • 0 like

Sagemcom FAST 5364 Bridge Mode

Hi - anyone know how to enable Bridge Mode on the Sagemcom FAST 5364 modem router that comes with Fibre 65.I've purchased a couple of eero 6e pro devices to replace inconsistent wifi extenders and eero suggest putting the modem/router in to bridge mo...

jgd1955 by Conversation Starter
  • 723 Views
  • 25 replies
  • 0 like

No internet, no support

The internet tends to cut out once a week or so but normally restarting the router fixes the issue. However, for the last 12 hours I’ve had no internet doesn’t matter how many times I restarted the router. In the online account the page to check the ...

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astrab by Sightseer
  • 339 Views
  • 5 replies
  • 0 like

Disconnection every day around the same timeline

I havent encountered any major internet problems for years, but something bad keeps happening lately with my connection/ Every day for the past 4 days, my internet has gone off around the same time - around 1am-2am for about 15 minutes, before it rec...

flaktime by First Timer
  • 159 Views
  • 1 replies
  • 0 like

Intermittent connection on Faster Fibre

My internet connection was down on Sunday. BT Openreach fixed the issue at the exchange, but the problem has returned. I cannot open another case for 5 days or run a line test. Live Chat is with AI annot much help. Please can someone help me book an ...

Internet Connection Problems

I've been having 'Internet Connectivity' problems (currently 'not connected') since Xmas morning and seem to have run into a roadblock to escalate further via 'My Connection' @support.talktalk.co.uk website. Timeline:- Woke up Xmas day to no connecti...

Mike_P by Participant
  • 1368 Views
  • 27 replies
  • 0 like

How on earth do I get FTTP installed

Long time TT client (20+ years). Currently on FTTC, was known as 'Fibre 35'. Stable for years, 20Mb ish connection, but now getting a bit slow. Received emails in July 2025 offering upgrades, one of which appeared to be a 65mb connection over existin...

RobbieH by First Timer
  • 645 Views
  • 7 replies
  • 1 like

Full fibre

when will full fibre be available in my area (DL17)

Taffy57 by Team Player
  • 350 Views
  • 2 replies
  • 0 like

Slow router speeds

Quick question as it’s Sunday evening in UK. Experiencing very slow download speeds 10mps and less for a few hours. Have run connection test and was prompted to download the Routethishelps app which I did. Followed all instructions and sent a photo, ...

BevTalk62 by Chat Champion
  • 1096 Views
  • 14 replies
  • 0 like

Periodic dropouts in connection - router shows 0.00 noise margin...

I'm getting periodic dropouts in broadband connection. Last one was earlier this morning. Browser video streaming was interrupted, and the laptop briefly showed No Internet connection. Several days ago, I had a more extended period of dropouts. As I ...

andyox by Conversation Starter
  • 509 Views
  • 6 replies
  • 0 like

Constant router disconnects

This evening, my router (TP-Link Archer VR2100) disconnected and reconnected at least half a dozen times over the course of about 90 minutes. Each time it was increasingly slow in terms of sync speed and is currently syncing at 25949 when it should b...

philipm by Whizz Kid
  • 2548 Views
  • 48 replies
  • 0 like

ONT Service Light Going On And Off

Hi there, City Fibre installed full fibre yesterday and the engineer seemed happy but then he only attached the router(standard TalkTalk hub that was sent just prior to the install) as he was leaving. With the router attached, the ONT green service l...

Connected without Internet...

Hello, TalkTalk peeps Every few days I have an issue with one of my devices - Samsung Galaxy S22 - having connection problems. I'll try to get online and am unable then I'll check the phone Wi-Fi settings and it will say connected without Internet....

No internet for nearly a week

I am in the HP17 area and we have had no internet for nearly a week. No updates on the case and zero chance of speaking to someone with the online chat, it never transfers to an agent. What is the best way to get an update?

mattmm by First Timer
  • 679 Views
  • 6 replies
  • 0 like

*Changing broadband router to a Bipac 8800xl

Hi I need some help, I’ve got an old Technicolor router from Shell which was supplied by them (they where bought out by talktalk) My Son has given me a a Bipac 8800xl unit that he used to use when he was with talktalk. I therefore need my ISP login t...

victor46 by Chatterbox
  • 1528 Views
  • 21 replies
  • 0 like

Fiber 65 - from 80mbps to 1-2mbps

The speed quality is degrading rapidly with each day. It has been at this slow speed for about a week now. I feel there is nothing else to do than swap providers at this point...

Cloudy37 by Chatterbox
  • 2637 Views
  • 37 replies
  • 0 like

Best Practice for:SAGECOM Router with PlayStation Portal

Hi Everyone, I’m experiencing frequent disconnections from my home Wi-Fi when using my plastation portal, specifically on the 5GHz band. My setup is as follows:Connection Type: Fibre to the cabinet (approx. 70 Mbps download speed)Router: Sagemcom Sup...

Connection very flaky

I've been having issues with my connection for weeks: the speed keeps fluctualing from 5Mb/s to 20Mb/s download (I used to get 25MB/s before) and it can change 3 to 4 times a day. I'm now on my third factory reset. The chat support is useless: all th...

gouarfig by Conversation Starter
  • 1403 Views
  • 16 replies
  • 0 like