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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Solid Amber light

hello. I've had no wifi since yesterday morning. Solid Amber light. Apparently the fault in the NW is resolved- but not for me. The Chat option was useless. Can anyone help?

No broadband

We're in Warrington and our line is from Freedom Fibre but via Talk Talk. We've got now internet and haven't had since this morning. I can see others in Bury and Manchester are reporting no wifi but it's not clear if they are also via Freedom Fibre o...

djmpne by Team Player
  • 128 Views
  • 7 replies
  • 0 like

No WiFi talk talk absolutely useless no customer service

No wifi, Middleton Manchester. Suddenly cut off, tried everything to fix. X3 calls to talk talk which has been a waste of time no one there. Chat broke down twice no one there. Useless BOTs. Then a message pops up saying there’s a problem in the whol...

Amber router light after earlier line fault

Hi Guys, This morning constant engaged tone on landline. By the time I’d managed to request a line test, the landline was working again. Great, I thought, back to what I was doing, but no…….. After leaving router unplugged for 30+ minutes, still no i...

No internet no response from Talktalk

My router is showing a steady amber and nothing will connect. I've turned it off and dusconnected, reset, tried 4 times to run the 'test' and just get an 'oops', the customer service number and text service just sending me round in circles and I have...

No internet and no idea if fault has been logged

I’ve had no broadband all day. I’ve turned the route on and off multiple times and used the diagnostic tool and it’s still not working. I’ve tried to log the fault online but am getting the error message below. This also comes up when I try check the...

Do I need a landline for Fibre 35?

Hi - I have tried and failed to find an answer to this question on the TalkTalk site and via the chatbot. I am on Fibre 35, which I'm happy with for the moment. I still have a landline which we don't use for outgoing calls and is mainly just a pain w...

G.Fast Slow

I had to have a replacement modem sent to me, changing from a MT992 to a Sagemcom 4370 in early November. Before with the MT992 I was getting close to 300mbps down line speed, but now with the Sagemcom 4370 it has never gone above 230mbps. I have tri...

coinup by Team Player
  • 261 Views
  • 11 replies
  • 0 like

Unusually slow download speed AND solid white light on router

Hi TalkTalk, Since before Christmas I have been experiencing slow internet connection speeds (upload and download) and have noticed that there is a solid white light on the front of my TalkTalk router. Nothing has changed in the home and as far as i'...

Wi-Fi dropping constantly

Even after an Openreach engineers visit and 3 on line chats and a very long phone call with a tech person my Wi-Fi is still dropping every few minutes and therefore completely unreliable. I’m fed up paying for a service that I am not receiving but my...

No internet connection

Hi we have no internet connection and have lost it several times today. I’m in the York area. Has any one else had the same issues

York Area

Is anybody else experiencing poor connection and no connection in New York area.

External Cable

Hi, how do I to about getting the cable from my telephone socket to the outside supply mast replaced? We've recently had our house rendered and the cable needs replacing as is now a multitude of colurs and looks very unsightly.   

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greggp27 by Chatterbox
  • 133 Views
  • 3 replies
  • 0 like

WiFi connection problems

Hi, I have been with talk talk over 2 years never had a problem. Then a few weeks ago we were upgraded to the new full fibre. Since having that installed we had a couple of small issues such as devices buffering, so decided to plug old router back in...

DLM reset/optimisation

Hello I’ve just installed a new router and I was hoping you could optimise my DSL connection please. I currently appear to be stuck on a DLM profile of 54999 kbps, even though my line is capable of much higher speeds.

router wifi

hi what was the fix that stopped the sagem router from dropouts was it a steering problems between 2.4 and 5,0 bands baz

bazer11 by Sightseer
  • 328 Views
  • 9 replies
  • 0 like

Firestick Issue

My eero seems to be blocking an app on my firestick? The app works on a mobile hot-spot so the eero must be the issue? Does anyone have any fixes for this?

Broadband not working

Our Broadband stop working 2 days ago just a solid orange light tried to reset the router a couple of times not made a difference Talktalk customer service are a waist of time I can't get anywhere with them my partner works from home and needs Intern...

Constant disconnecting

HelloI am writing on behalf of my in-laws who have had talk talk for a number of years, a couple of years on fibre. over the past few weeks I’ve noticed that their internet keeps disconnecting. Normally it’ll start with devices disconnecting and stre...

TalkTalk router suddenly stopped working.

Hi,My router in the wall has suddenly stopped working. It has been fine until about an hour ago. Normally there is flashing green lights but there is nothing now. I've unplugged it and reset it. The eero app is telling me to troubleshoot but it's not...

gem78891 by First Timer
  • 187 Views
  • 2 replies
  • 0 like

Orange light router

This is my 12th day without the internet I have been in touch on chat line on numerous occasions case manager or anyone never got in contact it's been a total inadequate service by talk talk ruined the holiday period for the family

daveb38 by Repeat Guest
  • 139 Views
  • 1 replies
  • 0 like