Get expert support with your Fibre connection.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Long time TT client (20+ years). Currently on FTTC, was known as 'Fibre 35'. Stable for years, 20Mb ish connection, but now getting a bit slow. Received emails in July 2025 offering upgrades, one of which appeared to be a 65mb connection over existin...
when will full fibre be available in my area (DL17)
Quick question as it’s Sunday evening in UK. Experiencing very slow download speeds 10mps and less for a few hours. Have run connection test and was prompted to download the Routethishelps app which I did. Followed all instructions and sent a photo, ...
I'm getting periodic dropouts in broadband connection. Last one was earlier this morning. Browser video streaming was interrupted, and the laptop briefly showed No Internet connection. Several days ago, I had a more extended period of dropouts. As I ...
This evening, my router (TP-Link Archer VR2100) disconnected and reconnected at least half a dozen times over the course of about 90 minutes. Each time it was increasingly slow in terms of sync speed and is currently syncing at 25949 when it should b...
Hi there, City Fibre installed full fibre yesterday and the engineer seemed happy but then he only attached the router(standard TalkTalk hub that was sent just prior to the install) as he was leaving. With the router attached, the ONT green service l...
Hello, TalkTalk peeps Every few days I have an issue with one of my devices - Samsung Galaxy S22 - having connection problems. I'll try to get online and am unable then I'll check the phone Wi-Fi settings and it will say connected without Internet....
I am in the HP17 area and we have had no internet for nearly a week. No updates on the case and zero chance of speaking to someone with the online chat, it never transfers to an agent. What is the best way to get an update?
Hi I need some help, I’ve got an old Technicolor router from Shell which was supplied by them (they where bought out by talktalk) My Son has given me a a Bipac 8800xl unit that he used to use when he was with talktalk. I therefore need my ISP login t...
The speed quality is degrading rapidly with each day. It has been at this slow speed for about a week now. I feel there is nothing else to do than swap providers at this point...
Hi Everyone, I’m experiencing frequent disconnections from my home Wi-Fi when using my plastation portal, specifically on the 5GHz band. My setup is as follows:Connection Type: Fibre to the cabinet (approx. 70 Mbps download speed)Router: Sagemcom Sup...
Is it better to use your own router rather than Talktalks WiFi Hubs?
I live in ML9 postcode and had no service since 5am or earlier, been told its an outage and was apparently resolved but there's still issues that are allegedly being tended too. Just asking ro see if there's anyone else had same issues
After a power outage the router power light comes on for about 10s and goes off for about 20s. I’ve disconnected from wall socket for 30s, and reset for 30s to no avail.
I've been having issues with my connection for weeks: the speed keeps fluctualing from 5Mb/s to 20Mb/s download (I used to get 25MB/s before) and it can change 3 to 4 times a day. I'm now on my third factory reset. The chat support is useless: all th...
Hi, my mum chose to go to full fibre from copper. The company has failed to connect her to the service. She has been without the internet and phone line since the go live date 22nd October 2025. She is 88 and is waiting for urgent treatment in hospit...
Hi Guys, TT website line test says that everything is fine but I may be having trouble with my WiFi. Well, everything is not fine. The Ping is so bad that I can’t get a line speed test every time I try. One second the connection seems fine, the next ...
I have had no internet for 5 days, currently on the TALKTALK Fibre 65 package. It was working fine 5 days ago then in the afternoon stopped working and hasn’t worked since?! I am getting a continuous orange flashing light on the front of the TALKTALK...
Hi there, I don't know if this is the right section but I have a weird problem that started earlier today. I'm using Cyberduck FTP software to connect to websites on a particular hosting company's servers and it's been working fine for years. Suddenl...
Hi all,Bit of a quandry with this one. I'm on Fibre 65, with a Huawei HG635 router (which started life as the router I had on conventional broadband). The internet is frequently far slower than the speed I should be getting (guaranteed 43, I think bu...
My Huawei DG8041W router restarts on a daily basis, sometimes on multiple occasions, taking a couple of minutes to reestablish connection. I have previously called customer services and requsted a new router but an engineer was scheduled. I cancelled...
On Monday I reported an issue with our broadband. We are experiencing poor speeds and constant dropping out. A case was raised REP -16133791 - but we are still experiencing problems and I am unable to get updates on the status of the issue. Please ca...
Can I request a new router please, over the past week or so ive been having issues with the super router, have tried to factory reset (which did in the end) but it didnt want to, and struggling to connect security cameras, and also other network devi...
Hello I would like raise an issue with my upload speed which has been dropping gradually over time, from 17.5mb to under 10mb download speed has increased by a good 10mbps.Im currently plugged into the test socket and there is no internal wiring, pho...