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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

My internet is down

My internet is down from yesterday, and I work from home I need to speak to someone asap

Network outage since 28 Nov Evening

Hi, I'm not sure if this is a repeated topic but the TT network in my area has been down since Thursday evening. After contacting the technical support via live chat, I note that they booked an Open reach engineer for investigation and it'd take 2-3 ...

AnnykW by Newbie
  • 129 Views
  • 3 replies
  • 0 like

Ethernet ports not working

talktalk have asked me to do all the usual resets and still none of ethernet ports working on the router. Theyve ran their diagnostics and suggested I waited 24 hours to see if they start working again but no change in 48 hours. Some of the hardware ...

Lozc88 by Newbie
  • 168 Views
  • 3 replies
  • 0 like

Broadband Fibre package without phone?

I have the barebones Fibre 35 broadband which includes the landline telephone service, but I never use the landline phone as such. When I renew my contract, can I get a discount for disconnecting the phone service?(I do understand that the physical l...

GammaRay by Team Player
  • 135 Views
  • 3 replies
  • 0 like

Extended Downtime - Openreach Feedback

My BB & phone have been down for 11 days. I raised the issue online on 18-Nov, the last update was 18-Nov "Openreach engineer will attend exchange". I've called, emailed and chatted online numerous times, TT can only tell me Openreach are dealing wit...

Sync speed drop

I have been experimenting with an alternative router so as to enable setting up a mesh network but that hasn't worked out so I have completely reinstated my TalkTalk WiFi hub and, yesterday all was well, with a download sync speed of over 45K. That's...

philipm by Whizz Kid
  • 336 Views
  • 14 replies
  • 0 like

150mb Gfast lag spikes Talk Talk Router

Hi there, I've been on Talk Talk 150mb gfast plan for a good few years now. Over last few months we've been having alot of lag spikes.... Be fine at 28ms and then boom 300ms+ for a couple seconds and back down to 28ms. This happens pretty often now a...

Replacement router delivery details

Faulty router reported finally Friday 22nd Nov after trying speak someone from Wednesday. Flashing orange can’t connect. New router ordered after loads checks and tests. Confirmed Monday 23rd on way but would be sent tracking number. Still no router,...

Red los light

I lost my full fibre connection on Monday. The red los light on the openreach wall unit is on permanently. Everywhere I search on the internet, the red los light indicates an external/ openreach issue. However, talk talk support seemed to think it's ...

CMB200 by Sightseer
  • 298 Views
  • 10 replies
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Mesh Network

I replaced my TalkTalk super router with a TP-Link Archer so that I could create a mesh network with a couple of existing TP-Link extenders. That all works fine except that, over a period of a few days I noticed a gradual decline in the downstream co...

philipm by Whizz Kid
  • 196 Views
  • 3 replies
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Talktalk broadband Connected but no internet

Hi, I search about this issue and i could find alot forums are filled with this issue and there is no solution to it. My Talktalk broadband router shows white light which means internet is connected but all of my connected devices shows that no inter...

Fibre 65 Loyalty

Hi.I have had a loyalty offer via email. I am on Fibre 65, but using the existing copper cables,in short no external cable, i also have a telephone, using the existing copper cable. The offer says FIBRE 65, i am correct in thinking this is just a con...

tsmiggy by Whizz Kid
  • 157 Views
  • 2 replies
  • 0 like

Fibre router flashing orange on start-up... no internet.

Hi Folks,For the last few days my Talktalk router is failing to connect to the internet.A power-reset now just gives a flashing orange light: no WiFi services, no internet connection.Then attempted a reset of the device but still no internet connecti...

Replacement router

Hi my router got water damage last Wednesday 20/10. It will not turn on at all now. I reported the fault to talk talk who then went on to say there was a line fault (line was fine up to the water damage!) I asked for a replacement router to be told i...

Suddenly can’t access betting sites.

I have accessed the same betting sites for years with Talk Talk broadband and suddenly about 5 days ago I began getting the error: “This site can’t provide a secure connection. ERR_SSL_PROTOCOL_ERROR” This is on Chrome across multiple devices and I g...

Old router with degrading performance

Hi all.We upgraded to fibre 65 in March.We had some issues and a open reach engineer sorted it out (replaced the entire streets phone lines !).He did say our router was old - from our previous contract - and he would request a new one, as part of his...

Lost internet

I was unable to pay my bill this month and have no internet connection. This hasn’t been a problem before. Have you cut my internet off for lack of bill payment? Thank you

No Internet. Openreach little box on wall has a red LOS light

My Internet went down 3 days ago I have done all the usual resets, taking plugs out, taking all wires out and still no luck. I've notice the little open reach box on my wall has a red LOS light on. Tried to contact Talktalk with no luck. They are an ...

Mark61 by Newbie
  • 165 Views
  • 3 replies
  • 0 like

Internet not working

Good afternoon, Our Wi-Fi has stopped working, the router/hub just has an orange flashing light. This has been the case for about 24 hours now. We have a city fibre connection, there appears to be nothing wrong with it and all lights are on. I have r...