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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Devices disconnect and TV box cannot detect wifi

Recently moved to a new property, all devices installed as per previous property, now however our brandnew TalkTalk Wifi TV box cannot indefinitely maintain a connection to our hub, partly due to an increased distance but the connection also drops ou...

AlexM66 by Sightseer
  • 30 Views
  • 0 replies
  • 0 like

Internet cutting out on random days at midnight

Hi, For the last 2 months on random days I’ve been experiencing problems with my internet dropping out for a few hours at midnight. Router say it’s still connected, WiFi works fine although my iPhone says there’s no internet connection during that ti...

mdudzk by First Timer
  • 52 Views
  • 3 replies
  • 0 like

Slow Download Speeds

Hello I've noticed a considerable drop in my broadband download speeds over the past few days, and from next week I'll be starting a new hybrid role that involves working from home. Current tests show my download speed at 5.39. Talk Talk have recogni...

Fibre 35 switched to TalkTalk Fibre 150.

I had Fibre 35 switched to TalkTalk Fibre 150.Openreach engineer came but couldn't connect as there was a collapsed duct.My old connection was working when the Openreach engineer left.Stopped working around 530pm and has been off since. In the meanti...

Mkahd22 by Sightseer
  • 124 Views
  • 4 replies
  • 0 like

Connected without internet

Help! My phone keeps disconnecting from WiFi saying 'connected without Internet'. I've followed all steps from Samsung who advise me that the issue is not with the mobile (it has been thoroughly checked and works on all other wifi - however to make s...

Amy449 by First Timer
  • 124 Views
  • 3 replies
  • 0 like

website denied

cant get on tui and uk lottery it comes up with access denied help please

No phone or internet for three days now...

Reported by mobile phone two days ago REP-14504983 and again the following day.As far as I can tell has STILL not been reported to Openreach.Have given up talking to operators as they don't seem to do anything? The same fault five days earlier was fi...

Pc - no internet

Hi !My PC is saying it is not connected to the internet in network settings.I can get internet access on the PC through the wifi - but wont connect to the internet on the LAN port.When i unplug the cable from the router it says it is disconnected, an...

steven25 by Popular Poster
  • 116 Views
  • 3 replies
  • 0 like

Daily modem reboot

For a long time now I've been having problems with my modem dropping out almost every day. I raised a complaint and recently had the openreach modem replaced for the TalkTalk modem yet I'm still having to reset the modem all too frequently. I've had ...

mark25 by Chatterbox
  • 252 Views
  • 10 replies
  • 0 like

PRINTER CONNECTION

I have bought a new printer and it won't connect to my router. Printer is a Canon pixma TS3355 and router is as supplied by Talktalk some years ago. Do I need a new router? The router has IP address, network and password on label if this can be usefu...

Signal does not reach downstairs

I have just had the fibre install upstairs,and the signal does not reach downstairs.Previously the router was downstairs before being moved by the engineer and everything was fine

Renewal 03/08/24

TalkTalk New ContractI have renewed, but you changed the renewal date to 29/6/2024 from 3/08/2024. I would like to know when I will be receiving my new router because the old one keeps coming up with connected no internet. Open reach have been to see...

Cindy8 by First Timer
  • 168 Views
  • 4 replies
  • 0 like

No internet Widcombe Bath

No internet in my flat and others in Widcombe Bath, impossible to talk to customer service or to have any idea when it will be fixes. Can’t work and really upset with the service provider. Anyone in the area have any update? Thank you

Stepha by Sightseer
  • 109 Views
  • 1 replies
  • 0 like

"Meet My Connection"

Hello All I've received an email from TalkTalk, headed Meet My Connection: "You don’t have to call or wait in queues to give your Wi-Fi an instant tune-up. You can find all the easy-to-use tools you need in one place – My Connection." Fair enough I t...

Internet goes off at midnight

 My internet keeps going off at midnight Everytime, I noticed it and told my partner and she now notices it too. We’re watching Netflix and it just stops completely, our phones no longer work and we then have to hotspot the tv from our phones. So eve...

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No Internet and no update in 5 days

Very disappointed, zero update since reporting just states and engineer will start working on the issue this was on the 2nd July. No text to update me, calling has been useless and told to just wait! Considering my contract is expiring soon you would...

Request new router

Is there any way to request a new router? I have been having multiple disconnects, slow speeds and rubbish WiFi range. I used to get 80Mbps down on my Fiber65, but recently it's been 40-50Mbps. This evening alone I have had 4 disconnects (wired conne...

HeyDes by Newbie
  • 163 Views
  • 3 replies
  • 0 like

'Connected - No internet

Firstly I don't have a TalkTalk beef as I have been a TT customer for several years The issue: on a daily basis now for the last 3 days when trying to connect through a device, gets the 'Connected - No internet' status'. This can not be remedied by r...

oslsc1 by Sightseer
  • 293 Views
  • 6 replies
  • 0 like

Broadband keeps going off

My internet keeps going off and on causing issues while trying to use it the chat line is useless keeps asking stupid questions then ending chat when issue has not been resolved

Karengod by First Timer
  • 222 Views
  • 3 replies
  • 0 like

Fibre 150 Installation queries

Hi, I've ordered Fibre 150 to replace my BT FTTC product, it's not Full Fibre but I'm being told by TalkTalk on Live Chat that an engineer will be coming to complete external works and to install an ONT, this doesn't seem right?Also we do not have pe...

Drewchc by Sightseer
  • 259 Views
  • 3 replies
  • 0 like

No Fibre internet service for 14 days

HiI’ve been without internet for 14days tomorrow 1/7/24 i am a full fibre customer does anyone else apart from TalkTalk and OpenReach think this is acceptable.The fault appears to be a common oneunable to obtain WAN IP address.The service has been fi...

Sending a file

Hi, how do I reduce the size of a file to send below the limit, thank you, Charles Hardisty