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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Internet down [SOLVED]

[SOLVED] This was an issue in the local area which was fixed while in contact with live chat. Evening all.My internet went down some time ago. Usually when it does this it comes back after about 15 mins but it hasn't this time.G-fast modem has lights...

Slow broadband connecting to test socket

I'm asked to connect the router to the test socket but my phone point is a BT MK3 box where the line to the router is connected direct without the need for a microfilter. What do i do now?

New router

Received new router but no internet connection? Flashed amber/white but now solid amber?

Andyoma by Sightseer
  • 1 replies
  • 0 like

Internet Dropping Connection

I usually have little to no issues with my connection to the internet. However in the last two weeks its started to drop quite often. Over the last few days the connection has started to drop every 5 or 10 minutes, sometimes I can watch a whole movie...

Internet keeps disconnecting ..

Since November 2023 the Internet has been disconnecting once or twice daily. Each time I have reported a fault but I've been given a fault number and the Internet has reappeared. A text and an email says If I still have problems, to open a chat with ...

hawaye by Conversation Starter
  • 22 replies
  • 1 like

supposed to be moving to full fibre on 6/3

but l have not had any further contact from you. l have a contact that l got by email but no details of what is happening other than an email saying my contract was a ending and would be charged more

Wi-Fi keeps dropping

Hi I have the tv hub which can only connect to the router via WiFi. I intermittently get a ‘WiFi not connected ‘ message which occurs almost hourly . The tv hub is right beside the router - seems like a router problem with WiFi constantly dropping. I...

Wifi keeps dropping

Hello my WiFi connection keeps dropping. This has been happening since the 16th February. I have been in touch by the chat facility twice and a update of firmware was done to the hub the line was being tested and monitored for 24 hours but I am still...

Prim16 by Repeat Guest
  • 10 replies
  • 0 like


My internet is constantly dropping out. The wifi for phones Alexa etc and the Ethernet connected tv. I’ve asked 3 times for help, and I go round in circles where they tell me to do all the checks and then they say, see if that works… if not get back ...

Andyoma by Sightseer
  • 3 replies
  • 0 like

Broadband dropping connection

Hi, I have a continuing problem of loosing connection, openreach have been and said there was a line fault and supposedly been rectified, I have contacted talktalk support and gone through the usual checks again, master socket 5C MK4, turn router off...

Changing to full fibre

I have been notified by Openreach that they will be connecting fibre to my property within the next 6 weeks. Will TalkTalk be proving a new router that will allow me to connect my existing phone to continue using my existing phone line? My existing r...

Intermittent connection - support no real help

I am having an issue with the internet connection where the connection is dropping several times a day sometimes several times an hour. Been on to the online chat a few times now - all they ever do is upgrade the firmware on the router and offer to s...

Requesting new router

We’ve been advised from a recent engineer visit to request a new router as ours was purchased in 2020. We've had drops in connection and more recently, despite download speed showing as ok, the actual download comes out very slow. Please can we have ...

NatHarry by Sightseer
  • 16 replies
  • 2 like

connecting wifi printers separating frequencies

Apparently in order to connect a wifi printer we need to have the wifi frequencies separated to 2.4GHz and 5GHz and open a list of ports. TCP and UDP. No one seems to know how this is done. 3 hours of talking to robots and voice bots and a technician...

Fibre Broadband

Engineers have been laying cable ducts into two new properties in our area for fibre and I have been trying for years to find out when we can get the supply. I need to know how I can make contact with the department to tell me when we can get the nec...

BDAL18 by Newbie
  • 7 replies
  • 0 like

Cannot connect to DHCP server

Ok, so my fibre broadband stopped working on Thursday 15th February. Went through the live chat to try to fix the issue. Restarted Eero router, restarted ONT box, factory reset of the Eero router, but none of that worked. I tried a second Eero router...

Wifi suddenly starts dropping out and speed to device is poor

In the last couple of weeks I've noticed a big reduction in our wifi. My phone keeps cutting out with server unreachable and the speed to device is showing as poor. My TV was also pixellated until the lady at Talktalk tried to help last night. It was...

Lymmie by Popular Poster
  • 13 replies
  • 0 like

We can't connect to the internet

Hi,Just got my new Fibre 500 with the Eero pro 6 tri-band box, I get the solid blue light on it,but when I try to connect I get this message on the app saying "Looks like we can't connect to the internet".The engineer did come a few days early and ha...

Internet Disconnecting

HiRoughly once an hour my internet connection is disconnecting. I have fibre to the cabinet. The light on the router goes red and it reconnects after approximately 2 minutes. This is causing issues when I am in video calls working from home. Do I nee...

Marie37 by Sightseer
  • 5 replies
  • 0 like

Speed log

When I first signed up for talktalk I had a speed log showing daily speeds? Now I cannot find this feature? Has it been removed? My speed keeps dropping mostly (from 77mbps) to around 10-15mbps, and often down to 1mbps. I want to find out if these sp...

Intermittent Internet

My internet has been dropping out. I have the below error log and it seems this error is happening to other people ( Please could someone help...

MSMaria by Newbie
  • 2 replies
  • 0 like

Trying to upgrade to Fibre 150but keep getting rejected

I have been trying to upgrade to Fibre 150 since the 20th December 2023, and keep getting rejected.I don't get an email telling me that it is rejected, nor no reason.I have an agent trying to find out why but he can not get any answers either.I have ...