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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

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Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

IP problem

Sorry but I hate this community idea thing pinched from Apple. So instead of Talk Talk or Eero or whoever fixing the problems they cause I got put my head together with bunch of customers, Anyhow, can anyone tell me how to fix this so I can log into ...

Tired3 by First Timer
  • 559 Views
  • 5 replies
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Not getting bbc iplayer or other streaming

I am not able to log onto bbc iplayer my5 etc. I have turned vpn and proxy both off as instructed on various web sites although did not set these on. must have been a default setting . do talk talk have a proxy set up to stop me. I have licence

Devices with no internet connection

Good evening,Good evening,I wondered if anybody had had any recent issues with their EERO6 since last week I have had a certain devices that are able to connect to the Wi-Fi, however have no Internet connection. I’ve contacted TalkTalk on several occ...

Digital voice registration

How do I register my phone. The phone adaptor shows Internet and power but can't see the phone. All plugs are in and new?

Jedi74 by First Timer
  • 368 Views
  • 1 replies
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Digital Voice App - Unable to verify

Have just had 150 Full Fibre installed with Voip talk. Cannot log in to Digital Voice App told I need pin/password. Contacted customer service and was told App was being removed so I would not be able to access or use it's features. Is this correct?

Return of TV Hub

On renewal of fibre contract I received a new TV Hub. Since it only records by flash drive I have decided to keep the old box. Do I return the new unused TV Hub in the return kit supplied for the old box?Brian

Jaygee2 by First Timer
  • 350 Views
  • 1 replies
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Third party router. Forums say yes, supoort says no

My eero router failed this morning (so support say) so another is on order but it won't arrive until later in the week. I work from home and have a child with the Internet being used for TV as well. I've tried using a third party asus rt-ax82u router...

Reyna12 by First Timer
  • 756 Views
  • 4 replies
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TT Digital Voice App Authentication

I had my Fibre 150 installed on Monday, together with the VoIP adapter. I saw that there was Digital Voice App available in the Play Store and downloaded it. I tried to set it up and failed. When trying to reset the password I received an 'oops techn...

Wi-Fi password

Hi there, I’ve got a password set up to join the network, however; anyone that clicks the join network gains access without the password. How’s this happening!

Shazs by First Timer
  • 499 Views
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Issue with connectivity to VPN using Ivanti Secure Access Client

Anyone else use Ivanti Secure Access client to connect to work from home? This was working fine last week but now it wont connect. Hardware version: FAST5364 3.00Software version: SG4K100174 I can tether to a phone and it works fine so it suggests a ...

roscop38 by First Timer
  • 530 Views
  • 1 replies
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Changing myAccount password

Just wondering if anyone has recently successfully, changed their login password. I need to do this because I cannot remember how the account was set up - surely I'm not the only person this has ever happened to!!By responding to text prompts, I can ...

sudden low speed.

Hi, I know you guys like puzzles so here goes.......I am on the Fibre 65 plan and for the last 4 years have had a steady 51mbs. On the 8th this month it suddenly dropped to steady 47mbs. Checked the connectivity on line and it came up with a fault , ...

MikeS86 by Conversation Starter
  • 879 Views
  • 5 replies
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Change of Account Name

I've just joined TalkTalk but my account name has been entered wrongly. How can I change it? The only option I see is for a downloadable form with proof of the change but the error is not mine. Thanks.

Moving home

Hello there I am moving from my current address this 2nd April and I would like to be a talk talk #fiber brodband customer what should I do Thank you

Clement2 by First Timer
  • 2365 Views
  • 5 replies
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Cannot connect to DHCP server

Ok, so my fibre broadband stopped working on Thursday 15th February. Went through the live chat to try to fix the issue. Restarted Eero router, restarted ONT box, factory reset of the Eero router, but none of that worked. I tried a second Eero router...

fibre optic cables to my house tomorrow.

Can you confirm that fibre optic cables will be fitted to my house tomorrow, Tuesday 30th. Received a telephone call but wonder if this is correct as I have not heard anything from Talktalk direct.

AngelaR by First Timer
  • 612 Views
  • 2 replies
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Can’t connect to any website/app

Hey, i’m needing some help as for some reason all my apps and websites have become useless as my talktalk WiFi is stating “This site can't provide a secure connectiondictionary.cambridge.org sent an invalid response.ERR_SSL_PROTOCOL_ERROR” meanwhile ...

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Choice by Participant
  • 5750 Views
  • 33 replies
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Password not recognised

I have bought a new iPhone and I am trying to set it up but my wi-fi password is not recognised. The internet and email works perfectly but the new phone does not accept my password. I have been very careful when putting the password in.

Resolved! Not receiving Verification Code emails since Wednesday

Hi Guys, Firstly, sorry if I have used the wrong section to post in. Please move if needed. I hadn’t been on the community for some time, but Tuesday and Wednesday I received the Verification Code emails allowing to post comments on here. Since Thurs...

Loss of internet

Hi,I hope you can help me, I suddenly lost internet connection around 11am today, my phone line is working, I then rebooted my modem and eero router and when it's still not working I went on live chat and it's been over 4 hours now I keep getting pas...

Unstable internet

HelloMy internet has been unstable for the last 2 weeks, this is the first time I've been able to get to this page because the site never loads.Please can you sort this out?I've tried all the suggested fixes, nothing works. The constant outages have ...

lynne14 by First Timer
  • 1481 Views
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Resolved! Using a modem and Ubiquiti USG - settings

Hi, my Talk Talk connection has stopped working with my modem and router - a Draytek Vigor130, and a Ubiquiti USG. All was working well until a week or so ago when the connection dropped. It seems there was an external fault, but eventually that seem...