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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Powerline adapter Issue

Hi, My Powerline adapter (Receiver) seems to be dead. It no longer has any lights coming on. Tried it in different sockets, and been through all of the online guides that I can find, but still nothing. Looking at the pictures on line, my Powerline ad...

LD1234 by First Timer
  • 303 Views
  • 1 replies
  • 0 like

4k box internet connection

The box does not recognise the ethernet connection to the router, connects to WiFi but connection is disrupted by breaks, buffering, dropouts to error codes (not a recognised error code) on i- player, ITVX. Ethernet connection via TP link looks good

Thedreem by First Timer
  • 433 Views
  • 1 replies
  • 0 like

Devices disconnect and TV box cannot detect wifi

Recently moved to a new property, all devices installed as per previous property, now however our brandnew TalkTalk Wifi TV box cannot indefinitely maintain a connection to our hub, partly due to an increased distance but the connection also drops ou...

AlexM66 by Popular Poster
  • 2737 Views
  • 27 replies
  • 0 like

Can’t get WiFi in all rooms

Hi why can I only get WiFi half in my house I have checked speed and connection everything ok reset router and still no improvement, been advise to get a WiFi booster is this something you can supply

Jackie48 by First Timer
  • 503 Views
  • 2 replies
  • 0 like

Openreach box missing plug socket

Hi.I just recently moved in and only just realised my openreach box has no power.. someone's taken cable as they moved, so I'm over my activation date with no Internet

Frieza by Chatterbox
  • 1842 Views
  • 9 replies
  • 0 like

Router light

Hi, I went live on Thursday, and to save energy I turn my router off before I go to work and on when I go home, it was working fine when I turned it on last night at 17:50, but when I tried to connect my phone it turned off completely but yet it’s st...

Unstable internet

HelloMy internet has been unstable for the last 2 weeks, this is the first time I've been able to get to this page because the site never loads.Please can you sort this out?I've tried all the suggested fixes, nothing works. The constant outages have ...

lynne14 by First Timer
  • 1584 Views
  • 6 replies
  • 0 like

Resolved! upgrade to 4k box

Hi there Hoping Karl or somebody else perhaps can help with this query. I have requested to take the new 4k TV box as part of a contract refresh. I understand that I will lose the Youview Plus recording ability but that a Firestick or similiar would ...

BenWarwick by Conversation Starter
  • 2820 Views
  • 9 replies
  • 0 like

Powerline Extension

Currently I get broadband with Fibre 65 service. To reach some rooms in my home (upper floor) I use a Powerline extension.I am due to receive a new broadband service Fibre 150. I think this is now full fibre and a different type of signal (maybe I'm ...

Gerro by Team Player
  • 605 Views
  • 1 replies
  • 0 like

WPS workaround

Anyone got any working solutions to adding a WPS button to an Eero 6 network?Repeater?Another Wi-Fi router in bridge mode?I need it to connect my EV charger.

Fibre not working since installation

   Hi, I had Fibre 150 installed 6 Days ago and I have not been able to connect to it via my Eero 6 or my old talktalk router via the Red WAN. Openreach have been out and checked its all installed properly but apart from that no one seems to know wha...

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MickyB93 by Popular Poster
  • 4049 Views
  • 17 replies
  • 0 like