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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Internet Unusable - Extremely Slow

Hi, the internet is unusable. The upload has been reduced to 0.18mb and this is the actual sync speed. I have done a line test on Friday 16th which identified a fault - It said Engineer is on the way to the exchange. Fault Reference: REP-14000281 It ...

jamesk89 by Chatterbox
  • 22 replies
  • 0 like

Line Reset

Is it possible to get a line reset?I think BT were working on some poles close-by and the speeds haven't recovered properly since.  

Screenshot 2024-01-12 at 22-07-27 TalkTalk - Service Status.png
Maxine24 by First Timer
  • 7 replies
  • 0 like

Fibre 65 slow speeds (not matching guaranteed speed)

Upgraded to fibre 65 few weeks ago, still seem to be stuck on the old fibre 35 package. I’ve tried rebooting the router after 30 mins to reset the DLM connection to no avail (using the supplied Sagemcom router/ WiFi Hub) and also my own TP-Link Arche...

kam96 by Team Player
  • 39 replies
  • 0 like

Unstable internet

HelloMy internet has been unstable for the last 2 weeks, this is the first time I've been able to get to this page because the site never loads.Please can you sort this out?I've tried all the suggested fixes, nothing works. The constant outages have ...

lynne14 by First Timer
  • 6 replies
  • 0 like

Speed dropped and service becoming unusable

My broadband was working fine with speeds of 52DL 13UL until a few days ago, the router randomly started blinking orange and I lost all service for several hours. When it eventually came back the speeds had dropped to 40DL and 5UL, over the next few ...

Diesel168 by Popular Poster
  • 8 replies
  • 0 like

FTTC Profile Change Advice

Hi everyone, I had an OpenReach engineer visit today to fix a line fault which caused my internet speed to drop drastically over the past few days. One of the things he mentioned was that I was on an 80/20 line profile but my phone line is made out o...

Screenshot 2023-08-02 181752.png
Vysey by Team Player
  • 5 replies
  • 0 like

Heavily limited banded connection

Been a few storms around my way recently, I'm now cut down to 40mb from the 50+ I used to get.Stability has returned and even my TalkTalk router says I should be doing much better than this: Any advice or help is appreciated. Thanks.

Screenshot 2023-07-19 223234.png
Setekh79 by Popular Poster
  • 19 replies
  • 0 like

No Internet - Flashing Orange and Blue light

Hello! We’ve had no internet since the 2nd May and the router just continuously flashes orange and blue. Performed many troubleshooting steps as listed below: - Tried resetting- Tried Factory Reset via physical pin- Left the router device off for ove...

Fibre not working since installation

   Hi, I had Fibre 150 installed 6 Days ago and I have not been able to connect to it via my Eero 6 or my old talktalk router via the Red WAN. Openreach have been out and checked its all installed properly but apart from that no one seems to know wha...

20230416_140124.jpg 20230419_205909.jpg Screenshot_20230416_134852_eero.jpg
MickyB93 by Popular Poster
  • 17 replies
  • 0 like

Possible line reset

Hi, I had a few problems with my line and now my upload has been at 10mb for ages now and won't go back to 20mb which makes for very slow uploads (even though it's not that fast) but have noticed slower browsing as well because of this. Is it possibl...

MikeC78 by Conversation Starter
  • 1 replies
  • 0 like