on 10-11-2023 11:20 AM
My internet has been unstable for the last 2 weeks, this is the first time I've been able to get to this page because the site never loads.
Please can you sort this out?
I've tried all the suggested fixes, nothing works.
The constant outages have cost my family a lot of money as we rely on the internet for our income.
Please SORT IT OUT ASAP or I will switch to any other available provider.
on 24-11-2023 10:17 AM
Hi, I think i have discovered something kinda weird. When I'm for example playing a game, the internet is very laggy and disconnects every few seconds, but when I start the star trinity test and play the same game at the same time, it actually fixes the internet for some reason. I'm wondering what is the reason behind this
on 16-11-2023 07:47 AM
on 14-11-2023 06:37 AM
Line tests are clear, so no obvious issues showing.
Are you seeing drops in the connection over wifi or from devices wired directly to the router ?
Can you check the home phone and make sure there is a clear dial tone. Any noise or crackles on the line etc, can impact the broadband as it will share part of the copper line.
Also, do you have an alternative router to test with.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 10-11-2023 11:25 AM
I'm sorry to hear this and we'd be happy to look into this for you.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.