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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

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Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Bi-Directional Streaming media issue

HiIt's that time of the year that I had to swap router over as yestarday latency was all over the place from 5ms to 200ms constant to packet loss. I heavily use internet for online music rehearsing and yesterday was impossible to play and today also ...

compu by Popular Poster
  • 326 Views
  • 4 replies
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Intermittently high ping Jittering

Ping latency is jittering as shown in pictures. Similar problem to these 2 threads: https://community.talktalk.co.uk/t5/Broadband/Intermittently-high-ping-200-500ms-of-latency/m-p/3061874#M869868https://community.talktalk.co.uk/t5/Full-Fibre/RE-Const...

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hlu123 by First Timer
  • 323 Views
  • 4 replies
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Fibre 65 - stock router struggling with WiFi to other room

This is causing 10% packet loss which is very noticeable when playing games. I take it the router is too weak to pass through the wall so can I upgrade to a third party router/modem combo? My PC is currently unusable, we’ve been having problems for a...

Router LED stopped working keep getting high latency in game

Hello, LED stopped working on my Talktalk wi fi hub months ago, past few months noticed in 1 game Star wars Battlefront i play with friend. When noticed it lagging so i opened network performance graph ingame was showing latency about 98 normaly its ...

Sborg1 by Conversation Starter
  • 869 Views
  • 12 replies
  • 0 like

reduce download speed and upload speed this was done coming years

Not happy with the speed i'm getting at B10 I have tried everthing on my side, from changing computer, laptop, mobile still the same speed at 55mb and 12mb upload. with a new Internet cable RJ45 still same issue. Use to get 70mb and 18-20 upload spee...

techmind by Conversation Starter
  • 1376 Views
  • 17 replies
  • 0 like

Interleaved

HiI few weeks back has some power failures on the powerstrip where my router is connected, as a result of this seem my line has switched to interleaved. I do not use the Talktalk Hub as this has started causing issues with real time music collaborati...

compu by Popular Poster
  • 721 Views
  • 5 replies
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Internet Unusable - Extremely Slow

Hi, the internet is unusable. The upload has been reduced to 0.18mb and this is the actual sync speed. I have done a line test on Friday 16th which identified a fault - It said Engineer is on the way to the exchange. Fault Reference: REP-14000281 It ...

jamesk89 by Chatterbox
  • 3262 Views
  • 22 replies
  • 0 like

High latency issues with FTTP 1GIG Internet

Hello fellow TalkTalk users and forum members,I'm reaching out for advice and assistance regarding a significant issue I'm facing on my TalkTalk's internet service.On January 18, 2024, around 00:20, my internet connection went down for about 1 hour a...

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TheNewb by Chatterbox
  • 1405 Views
  • 9 replies
  • 0 like

Horrible dl/up speeds

Can you finally fix the issue after 3 months? Or is engineer still on the way to fixing it? Everytime I'm being told it will be fixed but nothing happens. NO ONE TURNS UP.

Sanjyee by First Timer
  • 389 Views
  • 2 replies
  • 0 like

100% packet loss

Hi I'm having problems with my internet my Xbox shows 100% packet loss when I do a speed and statistics test. I have a family with Xboxes who are on talktalk and are also having the exact same problem, if I take my Xbox to my brother's mum Xbox shows...

Deanr86 by First Timer
  • 607 Views
  • 2 replies
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60 minutes minimum every time

Not long ago I made two separate calls of over an hour, freezing my butt off, due to the room with the router having no heating! Going around the houses we decided to go with the engineer call out route. Obviously I had to agree to the £75 call out f...

UITA23! by Popular Poster
  • 1605 Views
  • 12 replies
  • 0 like

Poor connection

Internet is disconnecting around once a week for 1hr+ before coming back online, download speeds also seem to be fluctuating a lot aswell. please help thanks

Constant packet loss / packet delay over last 3 months

Hello, i have raised this with talktalk support about 50 times via live chat, had a talktalk engineer visit and test the house wiring, and cabinet to house, ive had an openreach engineer visit and test the exchange to cabinet, and cabinet to house, a...

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Ssmith46 by Participant
  • 4012 Views
  • 33 replies
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Ongoing packet loss issues (up to approx 15%)

Since approx mid Dec I've been having packet loss issues, which is impacting video calls when working from home and gaming. I have spoken to people via both chat and Twitter/X and frankly that's generally a waste of time as people don't appear to be ...

Ezza1 by Whizz Kid
  • 3480 Views
  • 27 replies
  • 1 like

Internet consistently dropping and poor speeds

Hi All, I have been experiencing an issue recently where randomly, throughout the day the internet will go off. Sometimes it takes 20 minutes to go off and stays off for 2 minutes. However most of the time it is on for maybe 5 minutes or so before tu...

Unstable internet

HelloMy internet has been unstable for the last 2 weeks, this is the first time I've been able to get to this page because the site never loads.Please can you sort this out?I've tried all the suggested fixes, nothing works. The constant outages have ...

lynne14 by First Timer
  • 1357 Views
  • 6 replies
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Router rebooted by power cut causing latency

HiI just got back from few days away and I believe a powercut caused the HUB to reboot probably something went wrong as I have a higher ping that I just had before. Router interface was not even responding well and I have reset the router which seem ...

norbo by Whizz Kid
  • 4118 Views
  • 28 replies
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Latency increased on line

Hi TalkTalk I've just noticed that my line's latency has increased (it would do this overnight occasionally but revert back). This seems to have stayed and I was wondering if this is a sign of issues down the line or increased contention?Can someone ...

TalkTalk 20ms.JPeG TalkTalk Jumping ms.JPeG TalkTalk After Aug 22 2021.JPeG TalkTalk Before July 13 2021.JPeG
the1bandit by Conversation Starter
  • 1793 Views
  • 10 replies
  • 0 like

Poor connectivity, lots of ping spikes when gaming

I've tried many diagnostics but the problem still persists where there is lots of packet loss which results in ping spikes in game, this happens despite using ethernet cable. Please help thank you

Fibre/WIFI Issues

Hi, I’ve been having issues with my fibre speed. My Broadband speed has decreased from a consistent 37mbps (max that my package provides) to 29mbps. This currently below my minimum speed guarantee of 31.9mbps. Although 29mbps should be plenty enough ...

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freweyni by Conversation Starter
  • 8210 Views
  • 52 replies
  • 0 like

5ghz dropping and can't reconnect

Hi folks, I'm here as a last resort having gone through talktalk webchat 4 times over the last few months. I'd be grateful for any advice. As the title suggests, my 5ghz connection keeps dropping. When it drops I am unable to reconnect until a router...

Connection has slowed down and latency has increased

Hi all, I've recently noticed a drop in connection speed of around 18-20mb download and a little upload too. My latency has also increased to anywhere between 25 and 40ms, it's up and down. I know that DLM has applied interleaving to my line due to s...

Fibre not working since installation

   Hi, I had Fibre 150 installed 6 Days ago and I have not been able to connect to it via my Eero 6 or my old talktalk router via the Red WAN. Openreach have been out and checked its all installed properly but apart from that no one seems to know wha...

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MickyB93 by Popular Poster
  • 3471 Views
  • 17 replies
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Frequent drops

Hello all, I have had great support here in the past with connectivity issues so thought I would ask about my current problem. For the past week or two, I have suffered quite frequent drops. Some are small enough that they are only noticeable when pl...

oibara by Participant
  • 2956 Views
  • 13 replies
  • 0 like