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FIbre Support

Get expert support with your Fibre connection.

New Router

eileenfionabrown
Chatterbox
Private Message TalkTalk

on ‎02-12-2024 03:52 PM

Message 3 of 3

My router is usually around 18-25ms however ping spikes occur anywhere from 100-1,000ms randomly at any time of the day. My internet is delivered to my PC through ethernet, it should not be this unreliable. I think the router is bugged. If anyone could help me sort this out, it would be greatly appreciated, thanks.

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Anonymous
Not applicable
Staff
Private Message

on ‎03-12-2024 07:16 AM

Message 1 of 3

Hi eileen,

 

How are you getting on?

 

Thanks

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk

‎02-12-2024 04:09 PM - edited ‎02-12-2024 04:12 PM

Message 2 of 3

If you are doing something like:-

 

ping 192.168.1.1

 

Then you have most likely a problem with the Ethernet card on your PC, the Ethernet cable or a faulty router. Have you tried replacing the Ethernet cable?

 

I have also seen security software causing this, what ones are you using?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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