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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Preventing auto connection and using eero with ps5 remote play

Two issues. I have an eero in my sons room which he uses for remote play on his PS5, however the remote play won't work if his PS5 is connected with ethernet/LAN. I think it's something to do with it being an access point Vs mesh or something. 2nd is...

Dropping connection

My internet has been dropping for the last few months and constantly causes issues it also seems to not work properly with the ps5 as when I try to run 5ghz on the ps5 it refuses to connect also I think the issue maybe with some sort of a firmware up...

Question regarding eero 6 and location

Hi, I have the fibre 150mb/s package, with the standard eero 6 router at the front of my house, I'm unable to get any wifi at the rear of the house. As a temp fix;Is it possible to swap out the eero 6 router for my pokey nighthawk gaming router that ...

Connectivity to STEAM application via MacBook

Hello TalkTalk Community, I hope this message finds you well. I'm reaching out to inquire if anyone else in the community has been experiencing challenges with their TalkTalk connection, specifically in relation to using Steam. I've been encountering...

pwbc15 by First Timer
  • 6 replies
  • 0 like

Slow Speeds on Devices

Hi, I've been with Talk Talk for a while and getting pretty miserable speeds. It's been lower than what I was promised to the router and the speeds to the devices is abysmal. I was promised ~39 Mbps and am getting 34 Mbps with only 2 Mbps download/3 ...

sgohagan by Popular Poster
  • 24 replies
  • 0 like

Constant packet loss / packet delay over last 3 months

Hello, i have raised this with talktalk support about 50 times via live chat, had a talktalk engineer visit and test the house wiring, and cabinet to house, ive had an openreach engineer visit and test the exchange to cabinet, and cabinet to house, a...

traceroute.png Packet loss today.png speed today.png speed last 7 days.PNG
Ssmith46 by Participant
  • 33 replies
  • 0 like

Ongoing packet loss issues (up to approx 15%)

Since approx mid Dec I've been having packet loss issues, which is impacting video calls when working from home and gaming. I have spoken to people via both chat and Twitter/X and frankly that's generally a waste of time as people don't appear to be ...

Ezza1 by Whizz Kid
  • 27 replies
  • 1 like

Can't host multiplayer servers with fibre and new router/hub

before I got the new optic fibre connected and the new router/hub I was able to host servers for a multiplier game. Now with the new connection and the new hub, after starting a server people who want to connect to it get a message 'host not found' I...

witor by Participant
  • 18 replies
  • 0 like

Unstable internet

HelloMy internet has been unstable for the last 2 weeks, this is the first time I've been able to get to this page because the site never loads.Please can you sort this out?I've tried all the suggested fixes, nothing works. The constant outages have ...

lynne14 by First Timer
  • 6 replies
  • 0 like

Resolved! Friends cannot see my multiplayer session in DCS

Hi, I'm pretty familiar with IP addresses, router setup and port forwarding, but I have been unable to host multiplayer sessions in DCS, with my friends telling me they get messages telling me my server is "offline". I am using an ASUS DSL-AX82U AX54...

Callum13 by Popular Poster
  • 6 replies
  • 0 like

Fibre/WIFI Issues

Hi, I’ve been having issues with my fibre speed. My Broadband speed has decreased from a consistent 37mbps (max that my package provides) to 29mbps. This currently below my minimum speed guarantee of 31.9mbps. Although 29mbps should be plenty enough ...

TalkTalk Speed Test.png Router xDSL Stats.png
freweyni by Conversation Starter
  • 52 replies
  • 0 like

Fibre not working since installation

   Hi, I had Fibre 150 installed 6 Days ago and I have not been able to connect to it via my Eero 6 or my old talktalk router via the Red WAN. Openreach have been out and checked its all installed properly but apart from that no one seems to know wha...

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MickyB93 by Popular Poster
  • 17 replies
  • 0 like