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Want to know more about our superpowered fibre broadband or have a question you would like answering why not ask the community.
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Forum Posts

Weak Security Warning on Applie IOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - This network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

no online gaming

Hi It seems that my router was updated remotely overnight around the 2nd of May and now I can't play any games on my PS4 online. I suspect that it was updated as the normal UPnP settings field was changed to UPnP IGd and was disabled, even after enab...

hm8ch by Chatterbox
  • 107 Views
  • 4 replies
  • 0 like

Embarrassing peak time performance

My connection is so bad it’s got to the point where I can’t even use it. theres nothing wrong with the stats and speed so it’s either incredibly poor traffic management or a capacity issue. I wish talk talk actually cared beyond speed… I’m struggling...

Ash89 by Popular Poster
  • 102 Views
  • 2 replies
  • 0 like

Xbox live, vpn, PS4, no interaction with external devices

Hi there All of a sudden we are unable to use a vpn for working from home, our alexas won’t interact with each other, my children can’t interact with their friends on Xbox live and PS4, we can’t even use video call via WhatsApp. We have had our line ...

FAST 5364 router flashing orange light / VPN issue

I've seen a surge of these faults being reported in the last week and this is the cause, speaking from personal experience as this happened to my router on Thursday. Talktalk have been rolling out a firmware update to the FAST 5364 router. The update...

larky by Conversation Starter
  • 447 Views
  • 14 replies
  • 2 like

WhatsApp Calls and Online Video Games Not Working

Hi, I've been ignoring this for a while, but it's really starting to annoy me lately. I cannot make any calls on Whatsapp (audio or otherwise). The call remains stuck on ''connecting'' and I have to switch to my mobile network in order for it to come...

Gabriel6 by Chatterbox
  • 181 Views
  • 3 replies
  • 0 like

Upload speed dropped

in recent days ive noticed my upload speed has dropped by almost half of what it use to be any reason, it use to be nearer to 19 half Mbps now says > Upload: 9.76 Mbpsthe download looks fine at 65 curious is all

sirsimonuk by Conversation Starter
  • 644 Views
  • 27 replies
  • 0 like

Making the IP static

HiAppreciate any help in making the public IP address static. To change it from Dynamic to static the router is asking to fill following:IP Address: Subnet mask:Gateway Address:Thank you very much in advance.

Potlucky by First Timer
  • 143 Views
  • 2 replies
  • 0 like

Returning and cancelling broadband

Hi there I posted a few days ago re upgrading my Superfast Fibre and Line Rental package to the Fibre65 deal. Thanks for your help, it was all sorted out. However unfortunately, the speed and reliability is actually worse even though I was told it wo...

Router/firmware update

I have been with TalkTalk for over 10 years, and have had this router for most of that time. I've upgraded 'packages' many times over those years and am currently using - Package:Fibre65. Is my current router up to date in terms of performance / firm...

Minimum speed not met on new upgrade to fibre 250

Just upgraded from fibre 150 to fibre 250 yesterday and when I received my confirmation email it said I would be getting minimum of 280mbps with it averaging 300-330mbps. I was getting 145-155 with fibre 150 but since I upgraded, it's varying between...

Unstable LAN since rejoining TalkTalk

Hi there, I was previously a TalkTalk customer in 2018-2020, and had a nice stable network setup during that time - a mix of wired and wireless devices all sitting on a 10.x subnet, pi-VPN server with a static route set in router for LAN access when ...

Mr-Burns by First Timer
  • 170 Views
  • 3 replies
  • 0 like

Restricted Network of IP's

Today I've fired up a few different PCs and all have the same issue - Due to your Restricted Network you can access fewer locations. Talk Talk Fibre 35, TT Sagem router etc This is normally caused by an account falling into arrears, however, that's n...

bobfel by Chatterbox
  • 146 Views
  • 3 replies
  • 0 like

Sluggish and laggy devices

Hi, I’d like to resort serious congestion please. At peak times all my devices become practically unusable. Even typing this out now my phone is lagging. This morning around 11am everything was smooth. From about 1pm onwards until the early hours of ...

Ash89 by Popular Poster
  • 358 Views
  • 11 replies
  • 0 like

Full fibre

Hi when will we get full fibre broadband on our network Thornley netl I can move too you Youfiber for full broadband that is fttp and not fttc can u let me no when u have services or I’ll move terry

terrys2207 by Conversation Starter
  • 227 Views
  • 3 replies
  • 0 like

Intermittent daily broadband connection drops.

My broadband keeps dropping. When it reconnects, it is fine and I get the speeds I want. When I run a service check, I always get the result that everything is fine. Broadband continues to drop at random times of the day, daily and after doing the sa...

MrAzu by First Timer
  • 247 Views
  • 4 replies
  • 0 like

Disable UPnP

Hi, I am trying to fix my "NAT Type" for Xbox Live and all the support pages and forums say I need to disable UPnP on my router, restart the router and then re-enable UPnP. I thought UPnP was a standard setting on all routers but for some reason it a...

Fibre broadband

Been having terrible trouble with fibre latley can't download games on xbox one or play online gaming while my partner watches Netflix on firestick otherwise Netflix will buffer terrible or just won't work been like this for a long time now anyone el...

Slow ethernet

I do a lot of online gaming on xbox series s and my wifi kept dropping out and kicking me out of online games so i decided to buy an extra long ethernet to have a wired connection. The wired connection is only 9mb download when it was 32mb on wifi. I...

Kizza08 by First Timer
  • 257 Views
  • 3 replies
  • 0 like

Google Stadia Problems

Hello, I just had 500Mb FTTP installed a couple of weeks ago, and everything works great, apart from I have problems streaming games on Google Stadia. I've been using Stadia for a while including with my old ISP which struggled to hit 40Mb on a good ...

espbss by Chatterbox
  • 658 Views
  • 14 replies
  • 0 like

Good download speeds but very slow gaming speed

Hi, My fibre connection is around 40MBPS and download speeds reflect this. However, my ping when gaming online is always very high when compared to a friend who has the same MBPS connection but is on BT fibre.For example... he may have a ping of 30-4...

100MB in Sunderland

Can anyone help me , do you know if and when in this postcode they will put 100 mb? SR27JZ Sunderland, I only have 67 mb and I can't go any further

Double NAT, bridge mode, solutions

Hi, I've had a look on community posts here and see that it is no longer possible to put the HG 635 into modem only mode when using the 1.14t firmware. Or at least that's my deduction.Anyway, I have a double NAT situation, but I do not want to lose m...

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