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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Constant disconnecting

HelloI am writing on behalf of my in-laws who have had talk talk for a number of years, a couple of years on fibre. over the past few weeks I’ve noticed that their internet keeps disconnecting. Normally it’ll start with devices disconnecting and stre...

White light showing but devices not connected

Hi,For over a week I have had the same continuous problem with my router, the white light stays on however my devices keep disconnecting and we have to turn the router off and on again for it to work for another short time period (this problem has be...

Internet keeps dropping out

My internet keeps dropping out and I have to restart the router. I can’t keep doing this as I am trying to work from home. I need this sorted now!

Gillcmcc by Sightseer
  • 351 Views
  • 12 replies
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Internet keeps dropping out

For the last few days my internet has been dropping out multiple times a day. Have to keep resetting the router to get it to work again, which only lasts around an hour until it drops out again. The line test shows no issues, my router shows a solid ...

Sagem Router needs constant restarting throughout the day

Hi, I've been having this problem for over a week now. My Internet connection keeps disconnecting and I have to unplug and restart the router every 30 minutes to 1 hour or so.I've had the router since 2019. Tests completed on the line say everything ...

Internet keeps dropping

For the past 4 days my interent connection keeps dropping, some days its about once every hour. The router light remains white. Turning the router off then back on helps, but i cant keep doing that day after day. The router was new this year. The rou...

Teagan1 by Participant
  • 307 Views
  • 5 replies
  • 1 like

Very slow broadband

My account was migrated from Shell Energy and since then internet speed has degraded. I am supposed to get minimum 55MBPS speed guaranteed but i currently getting between 3mbps to 31 mbps. I have restarted the router and removed all connected devices...

yunasm by Newbie
  • 152 Views
  • 2 replies
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No internet

Hi. For a week now I have to keep restarting the router. The internet stays on for 20 minutes and then loses connection again, then I have to restart the box again. Have a white light on...help!

Issues with Huawei DG8041W router.

Hi all, First post here so I hope I’m doing this right. I’ve been a TalkTalk customer for the last few years and have had no issues up until very recently. I have had an air source heat pump installed and alongside it, a Vaillant VR940f WiFi gateway....

Connection Dropping / "Connected Without Internet"

The service from TalkTalk has been UTTERLY DISGRACEFUL. My home internet has not worked properly since August, and I've contacted them multiple times, always having to explain the issue from scratch. After setting up two new routers, I had to beg for...

New Router

My router is usually around 18-25ms however ping spikes occur anywhere from 100-1,000ms randomly at any time of the day. My internet is delivered to my PC through ethernet, it should not be this unreliable. I think the router is bugged. If anyone cou...

Problem with old Huawei-HG633 router

Dear Sir/Madams I have a problem with my Huawei-HG633 router. It rarely runs near the maximum speed of my internet package and constantly drops down to a crawl requiring me to re-start it, as a consequence of this frequently members of my family are ...

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Extended Downtime - Openreach Feedback

My BB & phone have been down for 11 days. I raised the issue online on 18-Nov, the last update was 18-Nov "Openreach engineer will attend exchange". I've called, emailed and chatted online numerous times, TT can only tell me Openreach are dealing wit...

Could my new smart meters be interfering with my router Wi-Fi?

On November 6th I had electricity and gas smart meters fitted for the first time by Octopus Energy. Since then both my mobile and my notebook occasionally disconnect from the Wi-Fi network then quickly reconnect after a few seconds or a minute or two...

GEG63 by Whizz Kid
  • 678 Views
  • 12 replies
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Poor speed to devices

I am having trouble with low speed to my Apple devices. I have run a Talktalk speed test, which shows good speed to the router, but poor speed to both my iMac (52Mbps) and my iPhone 13 (9Mbps). I am on Fibre 65. The router is Sagemcon TalkTalk Wi-Fi ...

Freund by Chatterbox
  • 634 Views
  • 10 replies
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PROBLEMS WITH HUAWEI HG-633 ROUTER

Hi,Having problems recently with Huawei HG-633 Router. Coverage seems to have weakened significantly in last year? Can’t get ant wi-fi coverage in the upstairs bedrooms, and the router is in the place/position it always has been? Also drops out quite...

Mugatu72 by Chatterbox
  • 587 Views
  • 11 replies
  • 2 like

intermittant dropping out ?

Hi, for the last few days our broadband appears to be dropping, at the moment i am using my phone as a hotspot, i have tried the usual tricks and it`s just the same, i wondered if you can see anything from your end ?Thanks,Essex Bloke

Continual broadband interruptions

Anyone on the TT admin team able to get the techies to get this problem sorted. Been having intermittent interruptions on my FTTC service. Phone stays up but broadband drops randomly (sometimes after a day or two, sometimes after an hour or less). Re...

Chris1001 by Chat Champion
  • 1011 Views
  • 19 replies
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Turn off wifi optimisation

Hello, im after a bit of help. Could you turn off my wifi optimisation please. I've recently moved into a block of flats where the channel traffic is very high. The signals great once i manually change the channel but after a while it changes back to...

Dcs_79 by Popular Poster
  • 456 Views
  • 5 replies
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WiFi dropping out randomly

I've done the checks and everything is up to date but yesterday my WiFi dropped out about 4 or 5 times while WFH. This happens every so often then it's fine for a weeks. Again this morning, it's dropping already. Do you think it could be the router? ...

Missgb by First Timer
  • 643 Views
  • 7 replies
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Fibre 900 with Eero - recent Internet issues

Hi,I have a 2x Eero setup at home. One device is in the home office, connected to a PC via a cable, and it connects wirelessly to the gateway.I'm currently abroad and need to connect to my computer remotely. Everything was working great until Friday ...

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Celmate by First Timer
  • 870 Views
  • 7 replies
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Huawei MT992 - internet Led/Light

I'm on a G.Fast 300mbps service, with a Huawei MT992 modem connected to a third party router. I have only just noticed this but the internet led/light on the modem is not on/flashing, butyet I have a stable internet connection. Has the led failed or ...

coinup by Team Player
  • 961 Views
  • 12 replies
  • 0 like