Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
I'm getting periodic dropouts in broadband connection. Last one was earlier this morning. Browser video streaming was interrupted, and the laptop briefly showed No Internet connection. Several days ago, I had a more extended period of dropouts. As I ...
Hi there, City Fibre installed full fibre yesterday and the engineer seemed happy but then he only attached the router(standard TalkTalk hub that was sent just prior to the install) as he was leaving. With the router attached, the ONT green service l...
There have been three intermittent problems since around 17 November 2025. 1) The internet keeps intermittently cutting out numerous times a day. It goes down for 2-3 minutes at a time, then it starts working again. I can ping the router (192.168.1.1...
Hi Everyone, I’m experiencing frequent disconnections from my home Wi-Fi when using my plastation portal, specifically on the 5GHz band. My setup is as follows:Connection Type: Fibre to the cabinet (approx. 70 Mbps download speed)Router: Sagemcom Sup...
Is it better to use your own router rather than Talktalks WiFi Hubs?
My hub 2 router hasn't worked for a month. Talk talk engineer has tried 2 different new routers and they all flash orange and don't connect. He also checked all cabling in the house. Service managers keep saying the line is fine but obviously it isn'...
I've been having issues with my connection for weeks: the speed keeps fluctualing from 5Mb/s to 20Mb/s download (I used to get 25MB/s before) and it can change 3 to 4 times a day. I'm now on my third factory reset. The chat support is useless: all th...
It's been like this for years literally but I've just got on with it, until recently where I work from home and my son games - there is a constant spike in the ping throughout the day which I don't believe is normal. I think we need an openreach engi...
Morning Guys,I can only describe my internet problem as ‘flaky’.Over the past few days I have had to reboot my router several times.I have had problems getting onto government websites on my desktop and since yesterday I can’t download any programmes...
Hi, I'm a Fibre 65 customer, I've been experiencing drop-outs and have been sent a new router as the tech support thought it was router related.I've plugged the new router in, new psu, new network cable but I'm still seeing drop-outs.It's not wifi re...
Hi, I am not sure how many others are having issues with their Full Fibre Broadband. I subscribe to Full Fibre 900 and for the last three - four weeks I keep losing my connection. My Daughter noticed it first when she was trying to play an on-line ga...
The place that the engineer has fitted our new router is just not working well for our TV. He chose the easiest spot as far as he was concerned (we think) but the signal in our lounge through a cupboard under the stairs and 2 room walls has resulted ...
Have just signed up to new 2yr deal and received a new router, TTSCOMFAST5364-4.T8. But only c.6 months back an engineer replaced my old faulty router with a TTSCOMFAST5464-2.T4. Everything is working OK, is there a material benefit in installing the...
Hi, I wanted to change the router IP and the DHCP pool to be 10.0.0.x (Router 10.0.0.1, pool 10.0.0.2-254). I also tried this with various other IP combinations such as 10.100.0.x and 172.16.0.x If you do this, and manage to get round the "Invalid IP...
My fibre 65 broadband has been dropping VDSL over the past few weeks. I've been connected to the master socket/test socket over this period and have no other wiring/phone connected. I ran a line test this morning and it came back with a fault (REP-15...
Hi all.Some may remember the username form way back when I used to hack BT routers for giggles and give them a new lease of life outside the BT regime. So I kind of know a little bit.Anyhow: Here's the back story.A couple of weeks ago I noticed the F...
We had an issue with losing connection to the internet under fault number REP-15877773. Its been Ok for a day or two but tonight started doing it again, with the internet going off 3 or 4 times. Could you check the line again to see if there is still...
I have an issue where i noticed my devices appeared to slow/drop connection. Eg downloads would fail. I checked the talktalk website and sure enough, there were issues showing, Devices tab with exclamation mark. If 4 to six devices were connected, ev...
Ongoing for months, repeated calls to tech department no resolution.Talktalk wifi hub with external WAN modem.Router version SG4K100208 with a separate wired ubiquity wifi access point to increase range.Sometimes, the whole system grinds to a halt, s...
Hello. I'm frequently disconnecting and my sync speeds are changing each time. Currently my speeds are ~21/13. I spoke to someone in the chat but I don't think their solution will resolve the issue, as I think the issue may lie with the exchange or c...
My TV and VRC are each connected by ethernet cables to my aged Huawei-DG8041W router. Is it likely to need replacement? If so, can I get this from TalkTalk or do I source my own?
Been a customer for a few years. Never had so many broadband outages before.Nobody available to helpCan't run a connection test, because the system says there is an open case. Go to check the case status and it says the problem was resolved and (pres...
Hi can someone look into my Fttc speed please? As my speeds are varying both for upload and download, from 73mb back to 55mb and upload from 16mb to 12mb (sync speeds).Plugged into master nte5c mk4 socket no internal wiring and using a talktalk wifi ...
HELLO AGAIN, THIS IS A LONG ONEEvery 3-4 months or so I find myself wasting time. I've recently spent hours on an online chat to go over the same old protocol of trying to improve what is an intermittent fault. I then have the frustration of failed s...
I've been having slower internet connection than usual. Testing says 10-20 mbps, minimum guaranteed is 40, I usually get 60. Also having drop outs a couple of times a day. I ran a connection test on Fri 9 May. It showed an issue and said to contact t...