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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Devices disconnect and TV box cannot detect wifi

Recently moved to a new property, all devices installed as per previous property, now however our brandnew TalkTalk Wifi TV box cannot indefinitely maintain a connection to our hub, partly due to an increased distance but the connection also drops ou...

AlexM66 by Sightseer
  • 29 Views
  • 0 replies
  • 0 like

Internet cutting out on random days at midnight

Hi, For the last 2 months on random days I’ve been experiencing problems with my internet dropping out for a few hours at midnight. Router say it’s still connected, WiFi works fine although my iPhone says there’s no internet connection during that ti...

mdudzk by First Timer
  • 51 Views
  • 3 replies
  • 0 like

Connected without internet

Help! My phone keeps disconnecting from WiFi saying 'connected without Internet'. I've followed all steps from Samsung who advise me that the issue is not with the mobile (it has been thoroughly checked and works on all other wifi - however to make s...

Amy449 by First Timer
  • 124 Views
  • 3 replies
  • 0 like

Streaming interference on full fibre

Hi. We recently moved to full fibre (FFTP). It generally works OK, but when I stream TV on my old laptop (2008 build, Windows 10) I get a sort of electronic interference sound every now and then. Does anyone know a way to sort this out please? Is it ...

ttrps by Chat Champion
  • 272 Views
  • 11 replies
  • 0 like

Internet goes off at midnight

 My internet keeps going off at midnight Everytime, I noticed it and told my partner and she now notices it too. We’re watching Netflix and it just stops completely, our phones no longer work and we then have to hotspot the tv from our phones. So eve...

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Request new router

Is there any way to request a new router? I have been having multiple disconnects, slow speeds and rubbish WiFi range. I used to get 80Mbps down on my Fiber65, but recently it's been 40-50Mbps. This evening alone I have had 4 disconnects (wired conne...

HeyDes by Newbie
  • 162 Views
  • 3 replies
  • 0 like

No Fibre internet service for 14 days

HiI’ve been without internet for 14days tomorrow 1/7/24 i am a full fibre customer does anyone else apart from TalkTalk and OpenReach think this is acceptable.The fault appears to be a common oneunable to obtain WAN IP address.The service has been fi...

D link - 3782 hard resetting to default settings

I have the d link - 3782 super router and it keeps disappearing from wifi list for ten mins them all the lights flash and it disconnects from ethernet and stop giving Internet completely and resets back to default settings on its own then says incorr...

Linzic81 by First Timer
  • 276 Views
  • 3 replies
  • 0 like

Modem dropping broadband

Hi, I am experiencing broadband outage quite often which is a problem as both me and wife are working from home in two different timezones. I have tried reporting the issue and the tech support but I don't get further than resetting the router. The r...

bbgabor by Visitor
  • 520 Views
  • 11 replies
  • 0 like

Router frequently disconnects

Hi, I have had a problem for the last few months regarding my router randomly disconnecting. It can happen multiple times within a few hours but then not happen for a few days. It can happen anytime of the day or night ( we have a Ring alarm and get ...

Slothmum by Chatterbox
  • 575 Views
  • 11 replies
  • 0 like

Line dropping multiple times a day

Hi, I'm having a major issue with my broadband dropping several times a day. The lights on my modem all turn off, apart from the power light, and it can take several minutes for them to return. If I look on my router logs, I see - WAN DHCP client (1)...

5Ghz wifi drops out

I am a recently new customer to Talk Talk and my 5Ghz wifi keeps dropping after a day or so and requires a router reboot.The 2.4Ghz wifi is always on.From the router dashboard the 5Ghz says it is on but doesn't appear on any devices as available.I ha...

Poor speeds and connection drops since new contract

Looking for some help and advice from TalkTalk or the community Since renewing and changing our package to Fibre 65 we have been plagued with nothing but slow speeds (less than 1Mbps) and a regular drop outs. The speeds will gradually drop and drop, ...

Replacement Fast-5364 frequently dropping 2.4 GHz

I have three questions please regarding my FAST-5364 router, which frequently drops the 2.4GHz band. For those interested I include details afterwards.1) I've read in this community about 'Wi-Fi optimisation being turned off', and it solving issues. ...

Difficulties so far

Fairly new TalkTalk customer. Service went live on 25th April 2024. Fibre 150 package. Router is Sagemcom-FAST5464. Previously with BT in this house for the last 2 years. Had absolutely none of the issues we're facing now. Issue 1: (Probably the most...

Resolved! Is it possible that you could reset my DLM with G-Fast please?

This weekend, had problems with my router plus problems with my electric, couldn’t get through to Call Centre so I ditched my Talk Talk router and bought myself a eero6. Before the problems this weekend, router does not work anymore. Cannot connect t...

prescol by Wise Owl
  • 412 Views
  • 5 replies
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Resolved! Line check doesn’t recognise eero

I bought a TalkTalk powered eero from CEX, all working fine but line checks didn’t recognise the device last night when I was having an Internet outage. is this normal? also my Talk Talk router wasn’t working last night it couldn’t get connection.. i...

prescol by Wise Owl
  • 474 Views
  • 5 replies
  • 0 like

Eero drop outs, no signal in part of the house

Hi day two of the Talk Talk experience after years with BT. Did the switch to move to full fibre however living in a townhouse with the eero on the middle floor means no signal for the top floor at the other end of the house - only two rooms on each ...

Kacey by First Timer
  • 706 Views
  • 9 replies
  • 0 like

Sagemcom Fast Router

My TalkTalk router has been rock-solid until firmware 174 which has brought with it some quirks such as; My Volvo just refuses to connect to both my own and my mums Sagemcom router, but will happily connect to my brothers TalkTalk supplied Eero. My i...

Fibre 65, regular disconnects with router flashing orange.

I have been having issues with my talktalk WiFi hub since early this morning where it will regularly drop connection and flash orange. I have done multiple line checks which state there are no issues or faults found.I have done multiple speed tests, ...

Exit35 by Team Player
  • 852 Views
  • 13 replies
  • 0 like

Drop outs and slow speed

HiWe've got fibre broadband and lately we've been getting drops in the connection, it's been happening for a while now, there was works going on putting in new cables around the corner from us, but that is now complete, when line tests are run it's s...