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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Fibre65 Speed problem

Just a bit of background, I've been a customer of this company for approx 20 year, I've even still got my old Tiscali email address. Over the years I have had a few problems, which have been sorted as I have reported them.Recently, I have had a numbe...

GarryF by Participant
  • 436 Views
  • 31 replies
  • 0 like

Wi-Fi unstable

Hi, I have had unstable and intermittent Wi-Fi Internet for a couple of weeks now, Openreach have checked the line and connection, they say it’s good. I have had a new router and software updates etc (sagecom router). It’s Fibre 65 (unfortunately we ...

Alternative Router

Can anyone recommend a reasonably priced alternative router I can purchase to replace the Talktalk one supplied. Talktalk sent out an engineer because of a fault with phone and broadband, phone was fixed but was told router was faulty. Conne tion dro...

Replacement Router Request

Hello Talk Talk Support, Can you advise me on how I can get a new TalkTalk router please? I have an ADSL line and the router is about 5 years old - I am getting the following issues with it: 1. Wi-Fi is getting increasingly unstable - my devices keep...

MRPLAT by Newbie
  • 237 Views
  • 3 replies
  • 0 like

Router upgrade

Can i have a free router upgrade, have been a customer over 25 years and using my current router for the past 7 years. I have been experiencing intermittent connection problems and new devices have been unable to join my network

AJK85 by Visitor
  • 321 Views
  • 4 replies
  • 0 like

Consistent Packet Loss

This has been an off and on longstanding issue, and especially persistent recently. We had a complete outage this afternoon after experiencing unreliable internet throughout the day. I opened a case, but the test found that it's an issue with my rout...

Unstable WiFi since Sunday 2nd Feb

I have been having WiFi issues which is severely impacting my work and ability to stream movies. It seems the router keeps restarting every few minutes.

juria81 by First Timer
  • 267 Views
  • 1 replies
  • 0 like

Connection issues for over a week

I have had constant connection issues for over a week with the HUB constantly dropping connection and flashing orange. Periodically connecting to a solid white light and then disconnecting again. Last week i spoke with an agent who stated there were ...

Pod91 by First Timer
  • 1013 Views
  • 14 replies
  • 0 like

Internet Drop Outs

Hi Wondering if anyone can help I'm Working from home when joining Microsoft teams meeting in finding the internet drops out every minute or so and then will re-establish connection in 5 - 10 seconds, I have tried changing wifi channels in the router...

dannyw13 by Conversation Starter
  • 204 Views
  • 1 replies
  • 0 like

Frequent Loss of Sync

Hi, I'm getting frequent sync loss (and high packet loss pre sync loss) intermittently over the last few days (and for 2 days last week). I conducted a line test via the account page which detected a potential fault and then directed me to webchat fo...

Pete_G by Team Player
  • 1295 Views
  • 18 replies
  • 0 like

Router connected but speeds from 0-12mbps

Here's my issue. After a stormy night my broadband connection is terrible. Although the hub light remains white at all times, the speed varies between zero and around 12mbps. It hits zero around every 5-10 minutes or so. At that time any connected de...

tv box

I think I've been miss sold a package!,....I insisted I have a smart Tv and was happy with channels I have...but the agent insisted I had an old TV Package (legacy) which I didn't and said I would need a,tv package to access the TV now and sign a new...

cox59 by First Timer
  • 255 Views
  • 1 replies
  • 0 like

Router continuously rebooting. Need a new one, please.

The router reboots itself constantly. Doesn’t even seem to last more than a couple of minutes now. Tried resetting everything numerous times now. The problem has been slowly getting worse over the last few months. Initially I thought it was something...

Nick1231 by First Timer
  • 254 Views
  • 2 replies
  • 0 like

HERE WE GO AGAIN! Not getting what I pay for.

Internet is intermittent. Alexa is acting like we're strangers!Router light is always on but no connection.When on, great in one room but very poor in another (usually both great).Nothing changed this end at all!Tested line, they see there's a proble...

UITACOOM by Team Player
  • 814 Views
  • 10 replies
  • 0 like

erratic internet connection .

For over a week my internet connection has been interupted for periods of an hour or less on a random bassis. My router remains connected to the exchange but shows no internet connection randomly. Line tests have have shown all is well and my home ph...

Frank38 by First Timer
  • 705 Views
  • 11 replies
  • 0 like

Fibre 65 - migrated from Shell but wifi drops persistently

Hi, I am contracted with Shell broadband which migrated to TalkTalk last year and am now on the Talktalk 'Fibre 65' plan. Since the migration, my wifi connection has been great until mid November 2024 where I have had to reboot my router at least twi...

MissyG by First Timer
  • 628 Views
  • 7 replies
  • 0 like

No Internet

Hi, from today morning, my router was keep loosing the internet, and now its completely flashing the orange light while the ethernet also on and off time to time so that router can’t establish the connection, the wifi is not even shown in the list as...

isurua by Popular Poster
  • 1552 Views
  • 20 replies
  • 0 like

Constant disconnecting

HelloI am writing on behalf of my in-laws who have had talk talk for a number of years, a couple of years on fibre. over the past few weeks I’ve noticed that their internet keeps disconnecting. Normally it’ll start with devices disconnecting and stre...

White light showing but devices not connected

Hi,For over a week I have had the same continuous problem with my router, the white light stays on however my devices keep disconnecting and we have to turn the router off and on again for it to work for another short time period (this problem has be...

Internet keeps dropping out

My internet keeps dropping out and I have to restart the router. I can’t keep doing this as I am trying to work from home. I need this sorted now!

Gillcmcc by Chatterbox
  • 674 Views
  • 12 replies
  • 0 like

Internet keeps dropping out

For the last few days my internet has been dropping out multiple times a day. Have to keep resetting the router to get it to work again, which only lasts around an hour until it drops out again. The line test shows no issues, my router shows a solid ...

Sagem Router needs constant restarting throughout the day

Hi, I've been having this problem for over a week now. My Internet connection keeps disconnecting and I have to unplug and restart the router every 30 minutes to 1 hour or so.I've had the router since 2019. Tests completed on the line say everything ...

Internet keeps dropping

For the past 4 days my interent connection keeps dropping, some days its about once every hour. The router light remains white. Turning the router off then back on helps, but i cant keep doing that day after day. The router was new this year. The rou...

Teagan1 by Participant
  • 582 Views
  • 5 replies
  • 1 like