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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

intermittant dropping out ?

Hi, for the last few days our broadband appears to be dropping, at the moment i am using my phone as a hotspot, i have tried the usual tricks and it`s just the same, i wondered if you can see anything from your end ?Thanks,Essex Bloke

Continual broadband interruptions

Anyone on the TT admin team able to get the techies to get this problem sorted. Been having intermittent interruptions on my FTTC service. Phone stays up but broadband drops randomly (sometimes after a day or two, sometimes after an hour or less). Re...

Chris1001 by Chat Champion
  • 198 Views
  • 12 replies
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Turn off wifi optimisation

Hello, im after a bit of help. Could you turn off my wifi optimisation please. I've recently moved into a block of flats where the channel traffic is very high. The signals great once i manually change the channel but after a while it changes back to...

Dcs_79 by Popular Poster
  • 193 Views
  • 5 replies
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WiFi dropping out randomly

I've done the checks and everything is up to date but yesterday my WiFi dropped out about 4 or 5 times while WFH. This happens every so often then it's fine for a weeks. Again this morning, it's dropping already. Do you think it could be the router? ...

Missgb by Visitor
  • 273 Views
  • 7 replies
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Fibre 900 with Eero - recent Internet issues

Hi,I have a 2x Eero setup at home. One device is in the home office, connected to a PC via a cable, and it connects wirelessly to the gateway.I'm currently abroad and need to connect to my computer remotely. Everything was working great until Friday ...

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Celmate by Visitor
  • 557 Views
  • 7 replies
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Huawei MT992 - internet Led/Light

I'm on a G.Fast 300mbps service, with a Huawei MT992 modem connected to a third party router. I have only just noticed this but the internet led/light on the modem is not on/flashing, butyet I have a stable internet connection. Has the led failed or ...

coinup by Participant
  • 632 Views
  • 10 replies
  • 0 like

Internet down

Hoping someone can help, don't dare go through chat or call centers as they don't know what to do. I'm on g.Fast and have an BT openreach router supploed on install and no Internet light. Line test ran, said there was an issue and to unplug the route...

Southy79 by Participant
  • 458 Views
  • 4 replies
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Resolved! Fibre connection really slow! 😢

Hi Guys, TT website tools say all is well with my internet speed and connection, but unfortunately this is not the case! The internet keeps dropping out and when it does come back, it is painfully slow. Please can you check it out for me. Thanks,Jack...

Help with intermittent internet connection

At the weekend during the storm our internet stopped working.I've been with TalkTalk since they were AOL (so a long time).I reported the fault and took the day off work so that an engineer could come out earlier today to fix the issue.He replaced the...

Yet More Issues

My connection has started dropping multiple times a day, usually in frenzied bursts where it will go on and off several times in the space of 5 minutes.If it does manage to stay connected (or reconnect at all, as it has been off for quite a while at ...

Wifi connection constantly dropping

Hi, Last week there was a lightning storm that seemed to affect the internet we (and all others in the local area) were receiving, and an engineer turned up at the local junction/exchange box shortly after. This seemed to sort the internet connection...

mcmatt by Team Player
  • 1346 Views
  • 19 replies
  • 0 like

Over a year of wifi issues and nothing can fix it

We've had TalkTalk TV and Broadband for years and the wi-fi issues have slowly progressed over that time. It used to drop off maybe once a month and it would take a few power downs/20 minute resets to have it work again. Then it would be weekly and w...

novanova by First Timer
  • 500 Views
  • 2 replies
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XBOX and NAT

My xbox doesnt connect directly via wifi to my router, but does allow a NAT via a wifi extender. Can sometome talk through what settings i need to change on my talktalk router to get it to connect directly?

Slow speeds

Router keeps disconnecting, and telling me I am connected with no Internet connection and when it comes back on I end up getting really slow speeds everytime, I have it fixed and the normal speeds only last for 2 days maximum

Siannn by Team Player
  • 4285 Views
  • 74 replies
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Fibre 65 constantly dropping signal

I joined TalkTalk in March this year and have had consistent issues with internet dropping connection multiple times a day. Some devices such as my printer and smart meter constantly need re-setting. Also as I work from home my connection is so poor ...

Ronnie66 by Chatterbox
  • 1492 Views
  • 15 replies
  • 1 like

New Eero WiFi Not Functioning Properly

Hello, we have just upgraded to eero for the full fibre experience after a door salesman came to us and we were recommended this to “improve” Wi-fi coverage in our house. We are seeing several issues:1. Coverage in the bedroom furthest from the route...

Connection Drops and Slow Speeds

For the last few days I have had issues with complete loss of internet connection (router flashing amber) and slow speeds, the speeds i am getting to all devices are almost half of what i usually get / what i am supposed to be getting as per my contr...

amiiegee by Participant
  • 1817 Views
  • 27 replies
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Engineer has been out, but issues persist

I am getting sick of these connection issues and slow speeds that I have been experiencing for months. So much so that I am now contemplating going with another provider. The internet test says I still have an open fault and to contact the team yet t...

HeyDes by Popular Poster
  • 1499 Views
  • 21 replies
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Router WiFi issues. Only works briefly after resetting.

I have contacted support via Live Chat a number of times regarding our slow WiFi network speed and intermittent connection. We have run through all troubleshooting steps each time and determined the speed is ok going to the router, but with poor WiFi...

Huwaei HG633 Router needs reboot once a week

I have a TP-Link mesh system (main pod cabled to router) so WIFI turned off on the router as we use the pods around the house instead. Had this in place since 2019 with no issues. I also keep the pods up to date with firmware releases from tplink. I ...

aedweeds by Chatterbox
  • 909 Views
  • 13 replies
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Fibre 65 Internet keep going off.

My internet keeps going off intermittently for a few months now,i wasn,t so bothered until i got cameras inside and outside the house i had a live chat on Saturday and they said to reset my router and monitor the situation it,s gone off the 24,25, an...

Max2021 by Chatterbox
  • 1339 Views
  • 21 replies
  • 0 like