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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Are there uplink/upload speed issues?

People on the other end of VOIP calls (MS Teams, WhatsApp, etc.) often complaint that my voice keeps breaking up or lags. It shows me on the router that I have an uplink of 14 Mbps but, the issue persists. Also, when I try to do any line or other tes...

Fibre 150 - technical setup questions

some help please I have fibre65+analog landline and want to upgrade to a newer faster service like Fibre 150I believe this requires a new modem and that is is VOIP/digital I already have a Google Nest Mesh Wifi with 6 mesh points. I do not want to re...

VOIP

I have FTTP but my landline phone does not work when plugged into the router. Do I need an adapter?

Cataleo by First Timer
  • 130 Views
  • 2 replies
  • 0 like

Digital Voice - replace Grandstream?

Long standing TT customer upgraded to FF150 2 weeks ago. Eero and Digital Voice via Grandstream working fine.Have old analogue handsets base station plugged into the Grandstream adapter.Would like to hook up a digital base station direct into the Eer...

Smudge37 by First Timer
  • 200 Views
  • 5 replies
  • 0 like

Missed Calls on Broadband phone

A couple of days ago I was upgraded to Full Fibre broadband. My home telephone is now plugged into my router, rather than the old copper connection socket.Since I upgrade my telephone display is now showing regular missed calls. However, the telephon...

Fibre65 digital voice adaptor

Hi, Was recently upgraded to the fibre65 service and currently use the black sagemcomm router with the phone connected to the back. I'd like to replace the router with the eero mesh kit, looking online it looks like I will need a digital voice adapto...

geemain by Team Player
  • 599 Views
  • 12 replies
  • 0 like

Voip on FTTC Fibre 35

Hello, I have Fibre 35 on FTTC with a super router. Can I get voip on this system with possibly a new router?.

Thereza by First Timer
  • 195 Views
  • 1 replies
  • 0 like

Fibre 65 and VOIP

I would be grateful if anyone could advise on the following two questions:Is VOIP technically feasible over FTTC connections?Does TT intend to only offer Digital Voice to customers who upgrade to a Full Fibre contract?BackgroundI currently have Fibre...

jerryf by Chat Champion
  • 696 Views
  • 7 replies
  • 2 like

Digital voice outtages

Is there anyway to check recent outtages on digital voice yet ? Believe ive lost some inward calls and after the last 2 plus day issue talktalk acknowledged was general issue want to check before looking at local hardwareThx

jon1967 by Team Player
  • 220 Views
  • 3 replies
  • 0 like

Constant packet loss / packet delay over last 3 months

Hello, i have raised this with talktalk support about 50 times via live chat, had a talktalk engineer visit and test the house wiring, and cabinet to house, ive had an openreach engineer visit and test the exchange to cabinet, and cabinet to house, a...

traceroute.png Packet loss today.png speed today.png speed last 7 days.PNG
Ssmith46 by Participant
  • 1951 Views
  • 33 replies
  • 0 like

Connection issue & VOIP issue

I've recently upgraded to full fibre. When I test my connection via the talktalk app, I'm getting a message after the line test icon "Sorry, we had a problem checking your servicesWe tried to test your network connection but we can’t provide status u...

DavesB by First Timer
  • 344 Views
  • 5 replies
  • 0 like

Caller display and voicemail not working since upgrade

Since the free upgrade to full fibre both caller display and voicemail hhave stopped working. I've tried removing the ticks from both services in my boosts page with the intention of restarting the boosts but the ticked boxes can't be removed. I have...

mendel1 by First Timer
  • 216 Views
  • 1 replies
  • 0 like

TT Digital Adapter + eero

The Adapter should show three solid blue lights when it is Registered and Available.Mine shows the Phone light slow blinking which indicates; You’ve got a voicemail. This is false, calling 1571 tells me that I have zero messages.I have used TT’s free...

Router and Digital Voice

Hoping for a bit of help here, last week had a free full fibre upgrade carried out, the router I am currently using is a DG8021W-2T5 which doesn't have a digital voice socket, after asking the city fibre installer several times for a compatible full ...

Upgrade to Full Fibre or else!

I currently have the TT Fibre 65 (FTTC) service with a throughput of 72Mb/s down and 18Mb/s up. I am perfectly happy with it as it does all I need and has been stable and reliable.Before renewing my contract in June I did consider moving to full fibr...

Softy by Conversation Starter
  • 937 Views
  • 4 replies
  • 0 like

Offered free upgrade to full fibre but not heard anything else.

Hello, I received an email on the 7th of September saying I will be getting free full fibre upgrade with voip and an engineer will be intouch but I haven't had any further contact from anyone about this, the email said I would hear from them in a few...

silone74 by Chat Champion
  • 1400 Views
  • 11 replies
  • 0 like

Fibre not working since installation

   Hi, I had Fibre 150 installed 6 Days ago and I have not been able to connect to it via my Eero 6 or my old talktalk router via the Red WAN. Openreach have been out and checked its all installed properly but apart from that no one seems to know wha...

20230416_140124.jpg 20230419_205909.jpg Screenshot_20230416_134852_eero.jpg
MickyB93 by Popular Poster
  • 1992 Views
  • 17 replies
  • 0 like

Not able to connect phone via the supplied DVA

I had Fibre 150 installed on Tuesday and the internet connection and speeds are fine. I have not been able to use my phone via the DVA as the phone light on the DVA remains off no matter what I have tried. I have powered down the network for over 30 ...

DaveEG by Participant
  • 2767 Views
  • 28 replies
  • 0 like

Can you use telephone extensions with full fibre?

I'm having to move from UFO. Currently, I can use both my phone extensions.However, I've been told that you can't use extensions on full fibre. You can only have a telephone connected to a box by the router.I'm very deaf and can;t get on with wireles...

MonaWhite by Popular Poster
  • 2074 Views
  • 5 replies
  • 0 like

Problems after Fibre 150 + Digital Voice installed today

Hello I had Fibre 150 with Digital Voice installed today. While I am getting good speeds to the router, my landline phone (plugged into the digital voice adapter, which is plugged into the eero) isn't working at all - I cannot make or receive calls. ...

mk123 by Chat Champion
  • 1295 Views
  • 9 replies
  • 0 like