VoIP app on fibre 150

[billhayley1]

I have downloaded the app and tried to set up VoIP to use my  mobile phone for receiving home phone calls. But I get an error message in my account and no response to resseting the password in the app. I read in my computer magazine that talktalk hasn't enabled the system yet. If I contact the help desk they do not  listen and want to run tests even though I stress there is nothing wrong with my broadband or eero router they are working ok. Help

I should also stress the phone adapter is also working ok and I can make and receive calls to the home phone.

[Arne-TalkTalk]

The only other option would be to uninstall the app then re-install it 

[Michelle-TalkTalk]

Hi bill,

Thanks for trying this. I'll ask my colleague Arne to take a look at this for you.

Michelle

[billhayley1]

I have just tried chrome . Same result technical problems try again later

[billhayley1]

I use firefox to access my account is that the problem?

[Michelle-TalkTalk]

Morning,

Thanks for confirming. Have you also tried using a different browser?

Michelle

[billhayley1]

Yes it comes up with error try again later

[Michelle-TalkTalk]

Hi bill,

I'm sorry to hear this. Just to confirm, will it not let you activate it in your My Account? Do you receive any error messages?

Thanks

Michelle