In light of the Coronavirus situation, we understand that some businesses are taking steps to stop the spread of infection by asking staff to stay at home and work remotely. We want to help our customers as much as possible during this challenging time and take the opportunity to reassure you that we're doing all we can to support your increased broadband usage as you work from home.
Our dedicated technical support line is here for you 24/7 to help with any connection issues, and if you do experience any problems with your service, be sure to check out our Service Centre to perform a health check on your broadband and get everything back up and running again.
You may find yourself having to work from home over the coming weeks, so we've created the below tips for taking care of yourself, staying well and getting the best out of your broadband if you're self-isolating or working remotely.
It can be difficult to maintain a healthy routine when working from home, so make sure you have a comfortable space to work in and take regular breaks. Try to clock in and clock out like you would in the office to avoid working longer hours than usual, and keep in touch with your team and manager.
Have a look at your router and check to see if all the wires are connected securely at both ends. Make sure you’re using a microfilter if you need one. If your VPN stops working but you can still get online, then this is likely an issue with your VPN client rather than your broadband.
Make sure your router is plugged into your main phone socket, not an extension socket. It's the white plastic square built into your wall and can usually be found in your hallway or near your front door. It's bigger than any other socket in your house.
Ideally, your router should be upright and facing towards you when you’re using the Internet. Put it on a table or shelf – never on the floor or in a cupboard - and make sure it’s not blocked by any furniture.
Electrical appliances like microwaves and cordless phones can disrupt Wi-Fi signals, so it’s best to keep your router away from them if you can. Staying close to your router when you’re using Wi-Fi will also help.
Depending on your technical ability, you may want to try changing your wireless channel. All wireless routers broadcast Wi-Fi signals on a channel. If any of these channels get too busy – i.e. if your neighbour’s router is broadcasting on the same channel as yours – it can slow your internet down
We send software updates to your router throughout the day and night, so we recommend that you leave it switched on. Restarting your router as a one-off can help with some connection issues; however, you shouldn’t restart your router more than twice within 24 hours.
If you’re having issues with your Wi-Fi, try connecting your device directly to your router using an Ethernet cable. You’ll have received one with your TalkTalk router; it’s either the completely yellow cable or the black cable with yellow connections on both ends.
It’s unlikely you’ll need a lot of bandwidth when sending emails or using cloud-based applications like Office 365, but if you’ve got a video call coming up, ask others in your home to take a break from playing online video games or streaming HD and 4K video content.
Viruses can live on phones, tablets, TV remotes and other handheld devices from a few hours to several days, so it’s important that you regularly disinfect them to prevent the spread of infection. Giving them a thorough clean with an alcohol wipe will do the trick, just make sure they’re powered off and unplugged beforehand.
Wi-Fi calling allows you to make and receive calls and send texts even if you can’t connect to your mobile network. During these unprecedented times it's important we all work together to reduce the strain on the UK's mobile networks. If you're at home or have a Wi-Fi connection, you should look to use Wi-Fi calling wherever possible.
Remember, if you suspect you have Coronavirus, do not go to a GP surgery, pharmacy or hospital. Use the NHS 111 Coronavirus service to find out if you need to continue to stay at home or if you need medical help.
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