Change your wireless channel

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All wireless routers broadcast Wi-Fi signals on a channel. If any of these channels get too busy – i.e. if your neighbour’s router is broadcasting on the same channel as yours – it can interfere with your signal and slow your internet down.

Before you change your wireless channel, try rebooting your router first. This gives your router a chance to automatically select the best channel and is often more accurate than choosing a channel yourself.

If this doesn't help, try changing your wireless channel manually using the steps for your router below.

Which router do I have?

Your router's make and model is on the sticker on the back of your router. The make comes first (e.g. Huawei) followed by the model (e.g. HG633).

Wi-Fi Hub

1. Open your browser and type in 192.168.1.1 to go to the router admin page.
2. Now enter your router username and password. You’ll find these on the sticker underneath the removable settings card on back of your Wi-Fi Hub.
3. On the Dashboard page, click the See Wi-Fi settings button.
4. Then click the Manage advanced settings button.
5. Now select the cog icon in the Wi-Fi 2.4GHz box.
6. Choose a new channel from the Channel Selection drop-down list (which channel should I use?).
7. Click the Apply button, then the Continue button in the change confirmation box.
8. To change your Wi-Fi channel for 5GHz too, click the home icon.
9. Select the cog icon in the Wi-Fi 5GHz box and follow steps 6-7above.

D-Link 3782 Super Router

1. Open your browser and type in 192.168.1.1 to go to the router admin page.
2. Now enter your username and password
   
   
   tt_icon-pdf Your default username is admin and you can find your password on the sticker on the back of your router.
   
3. Select Settings from the toolbar and then choose Wi-Fi from the dropdown menu
4. Under either the 2.4GHz or 5GHz heading, select Advanced Settings
5. Scroll down to AutoChannel and click the slider to disable it
6. Change the channel in the Channel drop-down list (which channel should I use?).
7. When you're happy, click Save at the top of the screen

Huawei HG633 or HG635 Super Router

1. Open your browser and type in 192.168.1.1 to go to the router admin page.
2. Now enter your username and password.
   
   
   tt_icon-pdf Your default username is admin. For HG635 routers your password is also admin and for HG633 routers you can find your password on the sticker on the back of your router.
   
3. Select Home Network from the menu bar at the top.
4. Select Wireless Settings on the left menu.
5. Open Advanced Settings.
6. Under 5GHz Frequency Band, select the drop down arrow next to channel.
7. Now choose a new channel (which channel should I use?).
8. When you're happy, click Save at the bottom of the screen.

Huawei HG533, HG532a, D-Link 3680 or 3780 router

1. Open your browser and type in 192.168.1.1 to go to the router admin page.
2. Now enter your username and password.
   
   
   tt_icon-pdf Your default username and password is admin.
   
3. Select Wireless from the menu on the left.
4. Change the channel in the Wireless Channel drop-down list (which channel should I use?).
5. When you're happy, click Save at the bottom of the screen.

Which channel should I choose?

We recommend leaving your channel on Auto, which means your router will automatically find the best channel for you.

If you'd prefer to select a manual channel, we recommend 1, 6 or 11 for 2.4GHZ and 36, 40, 44 or 48 for 5GHz. These are the best channels to use because they don't overlap with each other. If you don't see an improvement, you can then try the other channels.