When your services go live, you can sign up for a version of My Account that is exclusive to Future Fibre customers. You'll be able to update your personal details, change your HomeSafe settings and manage your bills all in one place.
Some My Account features, such as Service Centre, aren't available with Future Fibre just yet. We're working to bring you more features and we'll be in touch to tell you all about them soon.
For more information about using My Account with your Future Fibre services, choose an option below.
We'll send you an email with details on how you can register for My Account. To sign up, simply enter your:
We'll then verify your identity and create your account. Once you've registered, you'll have access to your My Account dashboard where you can manage your Future Fibre services.
It's really easy to view your bills and make payments for your Future Fibre services in My Account:
You can manage the way you pay your bills in My Account:
If you’d prefer your bill payments to come out on a different date each month, follow these steps:
When you change your payment due date, your billing period will change too, so your next bill may be a slightly larger or smaller than usual. If you have a current unpaid bill, the payment will still be taken as per the payment due date on that bill. Your new payment due date will take effect from your next bill.
HomeSafe is a family-friendly web filter for your home Wi-Fi, blocking inappropriate content and websites that could harbour malware for any device that’s connected to it. You can manage your HomeSafe settings in My Account, take a look at using HomeSafe with Future Fibre for more information.
To view your transaction history in My Account:
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options
View & pay your bills & keep tabs on your usage.
New: See how your connection Is performing.
Our chat experts are available 7 days a week, 365 days a year.