The easiest way to request a refund is on the My Bills page in My Account. Below is a list of our refund options and the time taken to process a refund:
You can request a refund if your account balance is in credit and one of the following applies to you:
We won't refund you in the following circumstances:
If the amount refunded is less than the amount requested this is usually because charges have been applied to your account between the time the refund was requested and it being processed. You can view any charges applied to your account in the Previous tab on your My Bills page in My Account.
The easiest way to request a refund is from the app if your account is in credit.
On your mobile phone select the below link
to access your bills in the PLUS app.
You should request a refund via your TalkTalk PLUS app however you're only able to request a refund when you've made an overpayment, paid for something you shouldn't have been charged for or after leaving us, your final bill is in credit.
We won't refund you in the following circumstances:
Refund Less Than Expected?
If the amount refunded is less than the amount requested this is usually because charges have been applied to your account between the time the refund was requested and it being processed.
Let us know if you're still looking for help with your query.
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