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The easiest way to request a refund is on the Bill Summary page in My Account. Below is a list of our refund options and the time taken to process a refund:
You can request a refund if your account balance is in credit and one of the following applies to you:
We won't refund you in the following circumstances:
If the amount refunded is less than the amount requested this is usually because charges have been applied to your account between the time the refund was requested and it being processed. You can view any charges applied to your account in your transaction history in My Account.
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