The easiest way to request a refund is on the My Bills page in My Account. Below is a list of our refund options and the time taken to process a refund:
You can request a refund if your account balance is in credit and one of the following applies to you:
We won't refund you in the following circumstances:
If the amount refunded is less than the amount requested this is usually because charges have been applied to your account between the time the refund was requested and it being processed. You can view any charges applied to your account in your transaction history in My Account.
Let us know if you're still looking for help with your query.
We appreciate your feedback, why not take a moment to review our service by
completing a Trustpilot survey.
You can chat with us seven days a week. Alternatively, check out Contacting TalkTalk for other ways to talk to us.
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options