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Our live chat team

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The wellbeing of our employees and customers is our top priority and due to the Covid -19 situation, we are sorry to say we have a reduced team available. You may be able to resolve your query online, in My Account , at, or by talking to one of our support team in online chat which is open seven days a week.
We know that some customers do still need to speak to us and we are prioritising our phone lines for those who have already registered as needing additional accessibility support 7 days a week from 9am to 7pm.

All our other customers can contact us

  • Monday to Friday - 9am-7pm
  • Saturday - 9am-6pm
  • Sunday - we are closed for voice calls but will have online chat

You can register your additional accessibility requirements with us using My Account you can also checkout our Accessibility Hub, which is packed with specific support content. 


My Account

View & Pay your bill, Manage your boosts,
Track your usage, Manage your payments



Service Centre

Test your line, Check for issues,
Get SMS updates , Track your usage



Still looking for some help?

Our Chat experts are available 7 days a week, 365 days a year and on hand to help you with everything such as questions about your bill or service, changing your package or to help you resolve any technical problems with your service.



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Looking for help ?

We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options