We know how frustrating it is when your broadband is running slower than usual, so we've created this guide to help you fix the problem. When you're ready, work through the steps below.
New to TalkTalk or just upgraded to fibre? your line will go through a stabilisation period which usually lasts for around two weeks. It's normal for your speeds to vary during this time.
The first thing to do is run a speed test if you haven't already, and compare the result to the estimated speed in your welcome pack. If your current speed is similar to your estimated speed, the good news is that your broadband is working as we'd expect it to.
Now check that your equipment is set up correctly.
Turn your router off at the mains, along with your Openreach modem if you have one. If you’ve got Fibre you can switch everything back on after 20 minutes. For non-Fibre it’s 30 seconds. Refreshing your broadband connection is a quick and easy fix for most common connection problems.
Your Wi-Fi speed is shared amongst all connected devices, so if you're streaming 4K videos on your phone and tablet, you might struggle to load Netflix on your laptop.
Try disconnecting everything in your house that’s connected to the internet, apart from the device you're currently using and any wireless powerline adapters. If your speed improves, congestion on your network was probably slowing you down. You should monitor and limit how many devices you have connected at once, or consider swapping to a package that’s better suited to your needs.
Depending on your technical ability, you may want to try changing your wireless channel. All wireless routers broadcast Wi-Fi signals on a channel. If any of these channels get too busy – i.e. if your neighbour’s router is broadcasting on the same channel as yours – it can slow your internet down.
Temporarily unplug any wireless powerline adapters, such as a Wi-Fi Extender Kit, to see if your speed improves. If it does, your adapters might be set up incorrectly. Try setting them up again.
Test your speed using a wired connection instead of Wi-Fi.
If you get better speeds on a wired connection, wireless interference could be the problem. Try to keep your router free from obstructions and away from other electronic devices. You may also want to try a Wi-Fi Extender Kit to help your signal go further in your home.
Plugging your router into your test socket is a good way to find out if there's an issue with your external wiring; however, not all master sockets have one:
Here’s how to connect your router to your test socket:
If your speed improves whilst you're connected to your test socket, there could be a fault with your internal wiring. Slower or similar speeds could indicate a fault with the wiring outside of your home. In either case, this isn't something we can fix online. Please chat with us so we can investigate further.
Our experts are here to help, select one of the following contact options:
View your bills, keep tabs on your usage and message our team.
Problem with your connection? Run a health check on your line.
To help us deal with your query quickly, please confirm the following information when you write to us. We will aim to respond in writing to your query in 10 days.
- Your full name
- Your TalkTalk Phone or mobile number
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TalkTalk Correspondence Dept
PO Box 675
All letters will be sent to the primary billing address unless stated otherwise. Please also include the best way to contact you about your query, such as your contact phone number or contact address.
Call us for free on: 0345 172 0088
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Calls are free from your TalkTalk phone, our customer services team are available 8am-8pm, Technical Support 24/7 every day. If you’re deaf, hard of hearing or speech-impaired, the Text Relay Service can be used to help you contact us, simply dial 18001 followed by 0345 1720088