How are our services running?

Parts of the UK recently experienced extensive lightning storms and heavy rain. This caused damage to the Openreach network, with impact to connections both above and below ground, and an increase in faults are being reported as a result.

Openreach have informed us that repair activities in the below areas will be delayed while they work through the requests:

- North East Scotland

- Exeter

- Swansea & West Wales

- Broadlands

Openreach is taking steps, including directing additional engineers into these areas, to bring your services back online as quickly as possible. We'll continue to monitor the situation and update you with progress from the Openreach team. Thank you for your patience.

Latest update - 7:30pm

Our engineers have now fixed the issue. We're continuing to monitor the situation, however you should now be able to use My Account as normal.

Some customers are currently having difficulties logging in and using My Account. Our engineers are investigating this as a priority.

There's no need to contact us about this issue, but if you need to speak with us about something else you can contact us here

We'll be updating our website from 10pm 26th July until 7am 27th July. Whilst we're working on this, the following services will be affected:

- TalkTalk Shop

- TalkTalk Mobile Sales

- My Account

- Talk2Go App

- My TalkTalk App

What's the update for?

These routine updates allow us to make improvements to your service and keep everything running smoothly. 

There's no need to contact us about this, however if you need to speak to us about something else please feel free to get in touch.