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My Connection

See how your broadband is performing using My Connection. Run a connection test, check for issues in your area and get SMS updates on problems that are affecting your services.

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Our services across the UK

Check out the below service status in your area.
If it’s green, there’s nothing to report.

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No reported issues

Current

We've no reported issues with board right now, if you're experiencing an issue with your service why not run a health check on your connection.

Run health check

Planned Maintenance

CityFibre planned maintenance in Coventry, Edinburgh & Northampton on 12th December 2024

14 hours ago

CityFibre will be carrying out work in Coventry, Edinburgh & Northampton on 12th December 2024

Start time - 00:01 AM
End time - 06:00 AM

Whilst they're working on this, customers connected in this area will experience a loss of service.

There's no need to contact us about this, however, if you need to speak with us about something else, feel free to get in touch.

CityFibre planned maintenance in Plymouth starting 11th December 2024

14 hours ago

CityFibre will be carrying out work in Plymouth each night of 11th, 12th & 13th December 2024

Start time - 10:00 PM
End time - 08:00 AM

Whilst they're working on this, customers connected in this area will experience a loss of service.

There's no need to contact us about this, however, if you need to speak with us about something else, feel free to get in touch.

Broadband

Storm Darragh - UK Outages

1 day ago

Openreach have declared an MBORC (matters beyond our reasonable control) for several parts of the UK due to the impacts seen from Storm Darragh. As a result of the above, widespread storm damage to the Openreach network has occurred due to the extreme high winds, heavy rainfall and extensive flooding in many areas. This means appointments for both repair and provisioning may be impacted. Our team are working closely with Openreach to keep things on track.

Missed appointments for Repair and Provisioning

In the following areas from 23:59 Friday 6^th December 2024:

Avon & Somerset
Devon & Cornwall
Mid Wales & Shropshire
North Wales & North Mids
Northern Ireland
South Wales

Repair Activity

In the following areas from 23:59 Friday 6^th December 2024:

Avon & Somerset
Devon & Cornwall
Mid Wales & Shropshire
North Wales & North Mids
Northern Ireland
South Wales

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NEED SOME HELP?

My Connection

Our services across the UK

Broadband

Phone

TV

Mobile

Email

Websites

Planned maintenance

Security updates

Planned
maintenance

Security
updates