How are our services running?

Due to an unexpected power outage at one of our centres we're experiencing issues handling some of your calls, this issue is also impacting some of our websites such as:

• Webmail - Resolved
• Help - Resolved
• My Account
• TalkTalk Shop

We'd like to apologise for any inconvenience caused, we appreciate your patience during this time and would like to assure you that our engineers are working to resolve the issue asap. We'll continue to update you on our progress right here so check back for updates. 

Our Latest Update: 4:39pm 20 July 2017
The Webmail service has now been restored and should be working as normal. We'd like to thank you for your patience while we were resolving this issue. 

Due to an unexpected power outage at one of our centres we're experiencing issues handling some of your calls, this issue is also impacting some of our websites such as:

• TalkTalk Shop
• My Account
• Online Help - Restored
• Webmail - Restored

We'd like to apologise for any inconvenience caused, we appreciate your patience during this time and would like to assure you that our engineers are working to resolve the issue asap. We'll continue to update you on our progress right here so check back for updates. 

Our Latest Update: 4:39pm 20 July 2017
The Webmail service and our Online Help site have now been restored and should be working as normal. We'd like to thank you for your patience while we were resolving this issue. We continue to work on the TalkTalk shop and My Account services as a matter of urgency.

Due to an unexpected power outage at one of our centres we're experiencing issues handling some of your calls, this issue is also impacting some of our websites such as:

• Webmail - Resolved
• Help - Resolved
• My Account
• TalkTalk Shop

We'd like to apologise for any inconvenience caused, we appreciate your patience during this time and would like to assure you that our engineers are working to resolve the issue asap. We'll continue to update you on our progress right here so check back for updates. 

Our Latest Update: 4:39pm 20 July 2017
The Webmail service has now been restored and should be working as normal. We'd like to thank you for your patience while we were resolving this issue. 

We're aware that some customers are having issues with their Phone, Broadband and TV services in Hawick and Galashiels exchanges. This is effecting customers with 01896 & 01450 numbers.

We're sorry for any inconvenience this may be causing, we'd like to assure you that our engineers are working hard to fix this issue. 

I've got no service what should I do? 

If you're experiencing an outage with your service there's no need to contact us as we're already working on the issue. 

Our Latest Update: 4:52 20 July 2017
Openreach are aware of the fault and have a team of engineers attending the exchange to resolve the issue. We are currently waiting for an update from Openreach on their progress of the repairs.