We've created this guide to help you fix any issues with Future Fibre. If you're getting slow speeds or having problems with your connection, there are a few things you can check before getting in touch with us.
What do you need help with?
Choose an option below for help with your connection.
Take a look at our top tips for boosting your wi-fi speed.
Read this guide if your Internet connection keeps cutting out.
Follow these steps if you've got no broadband connection.
Slow speeds
Future Fibre delivers speeds of up to 500 Mbps straight into your home, however, even the best devices have limits to the speeds they can manage. Older devices have less capacity for high broadband speeds than newer ones, which can make your Wi-Fi feel slow regardless of the speed your router is giving out.
To get the best possible speeds with Future Fibre, we recommend that you:
- Connect your devices directly to your Wi-Fi Hub using an Ethernet cable
- Make sure your Wi-Fi Hub is upright and facing into the room
- Put your Wi-Fi Hub in an elevated position on a table or shelf
- Ensure your Wi-Fi Hub is not blocked by any furniture, ornaments or books
- Move electrical appliances like bluetooth speakers and cordless phones away from your Wi-Fi Hub, or switch them off if moving them isn't possible
If you're still getting slow speeds after following the above, try changing your wireless channel to help reduce any congestion on your network. We recommend using channel 4 or 6. If your Wi-Fi gets slower when you're far away from your router, our Wi-Fi Extender Kit can help by making your signal go further.
Dropping connection
Here's what to do if your Wi-Fi connection keeps cutting out:
- If your Wi-Fi signal keeps dropping on one device, go into the device's Wi-Fi settings and 'forget' your network. Then connect to your network again. If this doesn't help, or it's happening on all of your devices, follow the checks below.
- Your Wi-Fi signal comes from the front of your router, so make sure it's upright and facing into the room. Try putting your router in an elevated position on a table or shelf, and make sure it’s not blocked by any furniture or books. This way, your router can give out a clear, uninterrupted signal.
- Electrical appliances like bluetooth speakers, cordless phones, baby monitors and even remote controlled toys can disrupt your Wi-Fi signals. You should switch these off when they're near your router or move them away if you can.
- If your Wi-Fi only drops when you're far away from your router, our Wi-Fi Extender Kit can help by making your signal go further.
No connection
Here's what to do if you haven't got an Internet connection:
- If you can't connect to Wi-Fi on a particular device, go into the device's Wi-Fi settings and 'forget' your network. Then connect to your network again. If this doesn't help, or you can't connect any of your devices, follow the checks below
- Make sure the Ethernet cable is securely plugged into the WAN port on the back of your Wi-Fi Hub. It's a good idea to check the other wires too, to make sure nothing's become loose or been knocked out of place
- Now check the light on your Wi-Fi Hub. If it's off or flashing amber, reboot your Wi-Fi Hub and wait a few minutes
- If the light on your Wi-Fi Hub is white, but you still can't connect, reboot your device and try to connect to Wi-Fi again
- If rebooting your Wi-Fi Hub or device doesn't help, please get in touch so we can look into it for you
