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FIbre Support

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eero 6 where to plug phone

shaking
First Timer
Private Message TalkTalk
Message 6 of 6

i just installed my eero 6  which is working great but no where to plug my phone in i found i need a Grandstream Digital Voice Adapter where can i get one i thought it would have come with the eero.

 

thanks

Gary 

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5 REPLIES 5

KeithFrench
Community Star
Private Message TalkTalk
Message 1 of 6

Hi @shaking 

 

Unplug the Grandstream & connect an Ethernet cable from that port on the eero to the network switch. Then connect the Grandstream to one of the other ports on the switch, along with any other Ethernet devices that you want.

 

Keith

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 6

Hi shaking

 

Thanks for the Private Message confirming the voice adapter has arrived 🙂

 

Debbie

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Anonymous
Not applicable
Staff
Private Message
Message 3 of 6

Morning,

 

How are you getting on? Has the adapter arrived?

 

Thanks

 

Michelle

 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 4 of 6

Hi shaking

 

Apologies for this.

 

I've ordered the digital voice adapter for you, please allow 48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 5 of 6

Did you include VOIP (continued use of your Talktalk phone number with a full fibre service) at the same time as the order for Full Fibre, @shaking?

 

If so, staff should be able to get a DVA sent out to you.

 

If not, it's not possible to add it later with Talktalk. 

 

Add your account number in Personal Information for staff to identify your account. Go via your avatar; settings; drop down menu....complete the details and scroll down to find the button to SAVE CHANGES. 

 

Staff will respond during the day. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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