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FIbre Support

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eero 6 where to plug phone

shaking
First Timer
Private Message TalkTalk
Message 6 of 6

i just installed my eero 6  which is working great but no where to plug my phone in i found i need a Grandstream Digital Voice Adapter where can i get one i thought it would have come with the eero.

 

thanks

Gary 

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5 REPLIES 5

KeithFrench
Community Star
Private Message TalkTalk
Message 1 of 6

Hi @shaking 

 

Unplug the Grandstream & connect an Ethernet cable from that port on the eero to the network switch. Then connect the Grandstream to one of the other ports on the switch, along with any other Ethernet devices that you want.

 

Keith

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 6

Hi shaking

 

Thanks for the Private Message confirming the voice adapter has arrived 🙂

 

Debbie

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 3 of 6

Morning,

 

How are you getting on? Has the adapter arrived?

 

Thanks

 

Michelle

 

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 4 of 6

Hi shaking

 

Apologies for this.

 

I've ordered the digital voice adapter for you, please allow 48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 5 of 6

Did you include VOIP (continued use of your Talktalk phone number with a full fibre service) at the same time as the order for Full Fibre, @shaking?

 

If so, staff should be able to get a DVA sent out to you.

 

If not, it's not possible to add it later with Talktalk. 

 

Add your account number in Personal Information for staff to identify your account. Go via your avatar; settings; drop down menu....complete the details and scroll down to find the button to SAVE CHANGES. 

 

Staff will respond during the day. 

Gliwmaeden2, a fellow customer.
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