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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Resolved! Sagemcom router

Wanted to change the password and name on my router, but I cannot get past the login stage, even when I input the TalkTalk credentials on the card. I spent well over an hour with various support people who could not rectify the problem, going through...

Internet Problems Router

I am wondering where I go to request a replacement router as mine has just stopped working, I have had the same router since I became a customer many years ago. The internet disconnects multiple times in a day, and requires rebooting all the time. I ...

Router uptime

When I log into the router, on the home page it says:Current connection time online for 00:15:21 day(s)On the advanced setting page it says:Uptime 1d 15h51m00s Now I have not restarted the router almost a week, so what's occurring ? and why do the 2 ...

Router

Do I have the latest router FAST 5364-3.TB ?I get intermittent drop out with flashing orange light I'm on fibre 35 with low usage No gaming! I have had to put the tv on wired connection but still get issue on mobile devices

Pops58 by First Timer
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Internet Drop Outs

Hi Wondering if anyone can help I'm Working from home when joining Microsoft teams meeting in finding the internet drops out every minute or so and then will re-establish connection in 5 - 10 seconds, I have tried changing wifi channels in the router...

dannyw13 by Conversation Starter
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Fibre router keeps dropping devices

I am very unhappy with TalkTalk. My mother has a fibre 65 standard router and it keeps dropping devices, dropping connection and generally being rubbish. I have run every test on the support website, reset it a load of times, turned it off for 20 min...

Router issues

How do I request a new router,wi-fi keeps dropping and it seems hot at the back…

New Router - Problem not solved!

Just got a new router and spent around 4-5 hours re-connecting all of my devices (cameras, smart plugs, echo’s, bulbs…you get the idea, the woes of living a modern, somewhat lazy lifestyle). This was not fun.Things are just as bad, if not worse than ...

UITA23! by Participant
  • 478 Views
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Eero DHCP

I have just fitted my Eero router but I cannot see how to configure an auto allocated address range , for the WiFi kit and a non allocated range to use for static IP addressed equipment.Nor can I find how to create a list of static IP addresses and t...

Router (Huawei-HG633) is old and unreliable

Internet connection is slow and unreliable and there are frequent WiFi disconnects.Working from home is almost impossible due to reliability.Please could the router be updated to a newer model (we've had this one for many years)?

asgreen by Visitor
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Where to send router

I’m thankfully finally escaping TalkTalk and I was asked to return my equipment or pay a £50 fine. But I have 2 bags and return labels. One is Net Lynk Direct (B76 1BA) and the other is Ingram Returns (XX40 3YY). Which one do I send the equipment to?...

getout by First Timer
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Removing a unwanted item from my devices on router

How do I remove an unwanted item from MY DEVICES on my WiFi hub ?The item is an old phone - no longer in existence, since about 5 years ago .... it has no IP address against it - but still appears on the 2.4Ghz list

Weevie by Insightful One
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Internet connection OK, but router not connecting so no WiFi

Since Monday 20 January 2025 router light flashing amber and not connecting. Following lengthy call via Chat (using mobile data), identified that fibre connection was OK (plugged ethernet cable direct into ONT) so concluded the fault was a faulty rou...

Andy_H1 by Visitor
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Resolved! Speed to Router not as expected

The speed to my router has dropped from approx 57 mbps to 40 mbps nothing has changed in the set up, Hence not getting the download speeds that i am paying for. I had the router replaced about 1 year ago which worked fine, I am on Fibre 65 any advice...

Taffy57 by Participant
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Instalation of Fibre 35

On Tuesday this week I received mu 'Hub' for this service and connected it as instructed.I can not now get any Freeview or Live stations. Should I also have a new Router or do I need to retain my Freeview box. If so, then I have nothing to return in ...

abkim by First Timer
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tv box

I think I've been miss sold a package!,....I insisted I have a smart Tv and was happy with channels I have...but the agent insisted I had an old TV Package (legacy) which I didn't and said I would need a,tv package to access the TV now and sign a new...

cox59 by Newbie
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Replacing old router

I have had my current Talk Talk router now for many years (10+ I think)It must have been superseded in that time.How do I go about doing this please?Thanks.Peter.

digby2 by Team Player
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Eero6 router subnet mask

Hi.I'm trying to get my eero6 mesh set up, but the default ip address for the router is 192.168.4.1.I have 2 devices that I want to connect, they don't have dhcp and have addresses in the 192.168.1.x range (old router had 192.168.1.1 IP address).How ...

Router continuously rebooting. Need a new one, please.

The router reboots itself constantly. Doesn’t even seem to last more than a couple of minutes now. Tried resetting everything numerous times now. The problem has been slowly getting worse over the last few months. Initially I thought it was something...

HERE WE GO AGAIN! Not getting what I pay for.

Internet is intermittent. Alexa is acting like we're strangers!Router light is always on but no connection.When on, great in one room but very poor in another (usually both great).Nothing changed this end at all!Tested line, they see there's a proble...

UITACOOM by Team Player
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New Router Not Arrived

HiMy router has been broken since 7th January. The tech rep I was chatting with then was supposed to have ordered a new one. 2-3 days delivery. It’s not arrived. I’ve chased it twice. I was told Monday it would be with me by today and that I would ge...

Upgrade Older TalkTalk Router

Been with TalkTalk for a long time now (Over 6 years) and I am still using the same Router (Just renewed the Contact, so no New Router), I have to restart it at least 1 or 2 times a month, as it just stops. Is it possible to get a newer Router to rep...

Markkk01 by Repeat Guest
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  • 9 replies
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