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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Out of date router

Got an old Huawei router that has bricked. Spoken to customer services and they are going to send a new power cable thru to see if that fixes it but I was wondering if I could just get a new router as mine is very old. Have been with talk talk for ye...

AnnSi by First Timer
  • 210 Views
  • 8 replies
  • 0 like

Not received router after renewal

I was tolf it wss time to renew as I was out of contract, i made a new deal and was told I would receive a new router ad mine is playing up, 4 times I had to contact them as the renewal didn't happen they said there was a fault and it was stuck but i...

Linzic81 by First Timer
  • 213 Views
  • 3 replies
  • 0 like

Faulty Sagemcom FAST 5364

I have lost WiFi on my sagencom hub and unable to connect to router via ethernet port using IP address: 192.168.1.1.I have tried resetting and turning off for 20 minutes a number of times without success.The orange LED is constantly flashing.All ok w...

dave_Sc by Chat Champion
  • 2058 Views
  • 97 replies
  • 0 like

Outdated router upgrade

I've been using TalkTalk for a few years now but i've never had a router upgrade and im currently using the Huawei HG633 which is very outdated and rather vintage from 2015 and its performing poorly and we're having to turn it off and on everyday but...

Connected without Internet...

Hello, TalkTalk peeps Every few days I have an issue with one of my devices - Samsung Galaxy S22 - having connection problems. I'll try to get online and am unable then I'll check the phone Wi-Fi settings and it will say connected without Internet....

No internet

I got home yesterday and my router is blinking a amber light. Ive tried all the troubleshooting with no effect also tried contacting talk talk with no success.

Pte1983 by Team Player
  • 835 Views
  • 9 replies
  • 0 like

Best Practice for:SAGECOM Router with PlayStation Portal

Hi Everyone, I’m experiencing frequent disconnections from my home Wi-Fi when using my plastation portal, specifically on the 5GHz band. My setup is as follows:Connection Type: Fibre to the cabinet (approx. 70 Mbps download speed)Router: Sagemcom Sup...

Router hub 2 flashing orange for over a month

My hub 2 router hasn't worked for a month. Talk talk engineer has tried 2 different new routers and they all flash orange and don't connect. He also checked all cabling in the house. Service managers keep saying the line is fine but obviously it isn'...

sharpep by Team Player
  • 591 Views
  • 4 replies
  • 0 like

New Router required

I seem to recall seeing support on here being able to provider customer with a new router. I need a new router please. The signal keeps dropping out constantly after a period of time. If I unplug it for a few days and then start using it again, it'll...

dooosuk by Team Player
  • 2019 Views
  • 34 replies
  • 0 like

Connection very flaky

I've been having issues with my connection for weeks: the speed keeps fluctualing from 5Mb/s to 20Mb/s download (I used to get 25MB/s before) and it can change 3 to 4 times a day. I'm now on my third factory reset. The chat support is useless: all th...

gouarfig by Conversation Starter
  • 1232 Views
  • 16 replies
  • 0 like

No internet for 5 days - Fibre 65

I have had no internet for 5 days, currently on the TALKTALK Fibre 65 package. It was working fine 5 days ago then in the afternoon stopped working and hasn’t worked since?! I am getting a continuous orange flashing light on the front of the TALKTALK...

Internet slow

Hi all,Bit of a quandry with this one. I'm on Fibre 65, with a Huawei HG635 router (which started life as the router I had on conventional broadband). The internet is frequently far slower than the speed I should be getting (guaranteed 43, I think bu...

Fibre65 Router Issues

I am running the following:HW Version: FAST5364 3.00SW Version: SG4K100208GUI Version: 5.100.5 I am having huge issues with the admin console. I work in Cyber Security so I know my way around a router console but the current software version is terri...

Arfer by First Timer
  • 1231 Views
  • 9 replies
  • 0 like

Router crashing on a daily basis

My Huawei DG8041W router restarts on a daily basis, sometimes on multiple occasions, taking a couple of minutes to reestablish connection. I have previously called customer services and requsted a new router but an engineer was scheduled. I cancelled...

Dmc5995 by Chatterbox
  • 2116 Views
  • 25 replies
  • 0 like

Router Connection Problems Last week or so

Can I request a new router please, over the past week or so ive been having issues with the super router, have tried to factory reset (which did in the end) but it didnt want to, and struggling to connect security cameras, and also other network devi...

JaceyBoy by Whizz Kid
  • 2364 Views
  • 22 replies
  • 0 like

Upload speed dropping gradually from 17.5 mb to under 10mb.

Hello I would like raise an issue with my upload speed which has been dropping gradually over time, from 17.5mb to under 10mb download speed has increased by a good 10mbps.Im currently plugged into the test socket and there is no internal wiring, pho...

sajid by Super Duper Contributor
  • 4714 Views
  • 51 replies
  • 0 like

Can FTTC sync speed be affected by quality of VDSL RJ11 cable?

We have had a very reliable VDSL connection to Sagemcom FAST5364 3.00 with SG4K100208 - normal sync speeds ~75mbps down/20 upLast weekend we experienced sudden drops of both speeds to ~2-3mbps. Resetting router restored speed for short periods. I use...

cranhpc1 by Chat Champion
  • 731 Views
  • 4 replies
  • 0 like

New router for Fibre 65 and it is still not mesh compatible.

Just received my supposedly new router for my upgraded package to Fibre 65 and discovered it is the same router I have for fast broadband at the moment. It is still not mesh compatible. It is a real pain to set up 3 repeaters and all the other items ...

Chali by Participant
  • 1845 Views
  • 11 replies
  • 0 like