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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

No WiFi talk talk absolutely useless no customer service

No wifi, Middleton Manchester. Suddenly cut off, tried everything to fix. X3 calls to talk talk which has been a waste of time no one there. Chat broke down twice no one there. Useless BOTs. Then a message pops up saying there’s a problem in the whol...

New router please

Good evening, I was wondering if I could get a new router please. I am using an old shell router and it cuts out frequently and doesn’t seem to be working very well anymore.

Unusually slow download speed AND solid white light on router

Hi TalkTalk, Since before Christmas I have been experiencing slow internet connection speeds (upload and download) and have noticed that there is a solid white light on the front of my TalkTalk router. Nothing has changed in the home and as far as i'...

Mesh / range extender

Hi, We're having problems with WiFi range in our house, using the TalkTalk WiFi Hub 2 (hardware details in the router portal say "FAST5464 2.00"). I'm looking at options for switching to a mesh network, but note a few discussions on here about a FAST...

Broadband not working

Our Broadband stop working 2 days ago just a solid orange light tried to reset the router a couple of times not made a difference Talktalk customer service are a waist of time I can't get anywhere with them my partner works from home and needs Intern...

Constant disconnecting

HelloI am writing on behalf of my in-laws who have had talk talk for a number of years, a couple of years on fibre. over the past few weeks I’ve noticed that their internet keeps disconnecting. Normally it’ll start with devices disconnecting and stre...

TalkTalk router suddenly stopped working.

Hi,My router in the wall has suddenly stopped working. It has been fine until about an hour ago. Normally there is flashing green lights but there is nothing now. I've unplugged it and reset it. The eero app is telling me to troubleshoot but it's not...

gem78891 by First Timer
  • 184 Views
  • 2 replies
  • 0 like

Ethernet ports not working

My Ethernet ports are not working I've tried multiple brand new Ethernet cables yet nothing seems to be working. My WiFi is working but no internet connection with the Ethernet ports. I have the fibre 35 router.

Evelyn8 by Visitor
  • 230 Views
  • 5 replies
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Orange light router

This is my 12th day without the internet I have been in touch on chat line on numerous occasions case manager or anyone never got in contact it's been a total inadequate service by talk talk ruined the holiday period for the family

daveb38 by Repeat Guest
  • 139 Views
  • 1 replies
  • 0 like

WiFi not working

Hi. Since I renewed my contract on the 18th December a number of my devices at home can connect to WiFi. I tried everything from restarting the router to restarting the devices. They can't seem to see it even when put details manually. They worked fi...

New Router

Hi, the speed of my router is varying dramatically (down to 17) and since it is almost 5 years old I would like a replacement please.Thanks

Internet

My Internet failed 2 weeks ago. I reported the fault via "chat" (text) as I was unable to speak to anyone!. After numerous checks which took over 2 hours the router was diagnosed as faulty. I was told a replacement router would be dispatched which I ...

Router shows white light but no net

Hi, My sagemcom router shows white light but there is no internet. The issue is resolved by restarting the router. But the internet will cut again after a 20-30 minutes and the router will continue to show white light. I have hard reset the router al...

White light on router not internet

Hi, For the last 3 days the internet in my home as not worked on an evening. White light, wifi connects but doesn’t work. Lan connections and all devices won’t work. Performed numerous resets and switched off for 20 minutes then back for a temporary ...

New router

Hey - is there any way to request a new router please? We had an engineer out a few months ago,and he said we would need one soon. Unfortunately, we sat on this issue,and its now looking like we really need one. kind regards

Our broadband service keeps dropping, router - Sagemcom

Four about four days, the broadband connection has started periodically dropping. The white light on the front of router stays lit but the connection drops. It does not come back on unless you either switch the router off and back on or reset it. Its...

White light showing but devices not connected

Hi,For over a week I have had the same continuous problem with my router, the white light stays on however my devices keep disconnecting and we have to turn the router off and on again for it to work for another short time period (this problem has be...

Internet keeps dropping out

My internet keeps dropping out and I have to restart the router. I can’t keep doing this as I am trying to work from home. I need this sorted now!

Gillcmcc by Sightseer
  • 341 Views
  • 12 replies
  • 0 like