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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Old router

Hi I’m having problems with my internet cutting in and outIt’s not a WiFi problem as it happens even if I’m next to the router I have tried all the speed tests and they come back ok when it’s working but then can drop offIm thinking it my be the rout...

Problem with old Huawei-HG633 router

Dear Sir/Madams I have a problem with my Huawei-HG633 router. It rarely runs near the maximum speed of my internet package and constantly drops down to a crawl requiring me to re-start it, as a consequence of this frequently members of my family are ...

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Eero Hubs

Hi how do you get the 2nd hub working, I have connected one to the cable out the fibre box which is downstairs, the plan was to put the other upstairs but does it also need the cable out the fibre box?

Evbama by Newbie
  • 84 Views
  • 2 replies
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Ethernet ports not working

talktalk have asked me to do all the usual resets and still none of ethernet ports working on the router. Theyve ran their diagnostics and suggested I waited 24 hours to see if they start working again but no change in 48 hours. Some of the hardware ...

Lozc88 by Newbie
  • 168 Views
  • 3 replies
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Alternative router

What routers can i use (buy from argos) while i wait for a replace router from talktalk. I’m on fibre65. Will a “TP-Link Archer AX12 Dual Band Wi-Fi 6 AX1500 Router” work ok?

BradAvon by First Timer
  • 93 Views
  • 1 replies
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150mb Gfast lag spikes Talk Talk Router

Hi there, I've been on Talk Talk 150mb gfast plan for a good few years now. Over last few months we've been having alot of lag spikes.... Be fine at 28ms and then boom 300ms+ for a couple seconds and back down to 28ms. This happens pretty often now a...

Replacement router delivery details

Faulty router reported finally Friday 22nd Nov after trying speak someone from Wednesday. Flashing orange can’t connect. New router ordered after loads checks and tests. Confirmed Monday 23rd on way but would be sent tracking number. Still no router,...

Router restarts twice back to back

Several times a day my router will do a full restart twice before coming back and working ok for a number of hours before restarting twice again.It happens randomly and not at set times during the day.

Fross94 by Team Player
  • 553 Views
  • 19 replies
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Talktalk broadband Connected but no internet

Hi, I search about this issue and i could find alot forums are filled with this issue and there is no solution to it. My Talktalk broadband router shows white light which means internet is connected but all of my connected devices shows that no inter...

New router

Hi been with TT for 5 yrs and the internets performance has been declining the past couple of weeks. Is there anyway I could get a new router as the router I’ve got now I’ve had since the beginning of my contract and it’s not working properly for exa...

Eero streaming issues

I have recently upgraded to fibre 150 and was given an Eero 6 router. Since change I am having constant issues with streaming basic apps through ps4 and now Amazon fire tv. The tv/ PlayStation connect to the router, the router shows as connecting to ...

Router randomly cutting off internet

I have been having problems with my talktalk router disconnecting from the internet. Wi-Fi is still showing, but each time, I have to reboot the router, and it reconnects. It seems to occur randomly. I have had all the chat/bot conversations and line...

Old router with degrading performance

Hi all.We upgraded to fibre 65 in March.We had some issues and a open reach engineer sorted it out (replaced the entire streets phone lines !).He did say our router was old - from our previous contract - and he would request a new one, as part of his...

Old router drops out many times a day.

Hello I have an old Post Office fibre router, it is dropping constantly. I have been onto tech and no improvement, I need a TalkTalk hub router. How do I request one ? Thanks

ED101 by First Timer
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Failed modem

HiI'm writing this on behalf of my Dad who has been a TalkTalk customer for many years but is older and frailer now and struggles with anything technical and with hearing issues would struggle with talking to customer services on the phone. For a whi...

Internet not working

Good afternoon, Our Wi-Fi has stopped working, the router/hub just has an orange flashing light. This has been the case for about 24 hours now. We have a city fibre connection, there appears to be nothing wrong with it and all lights are on. I have r...

Resolved! Replacing a faulty Fast Fibre router

My Fast Fibre router has stopper working - no internet, no broadband, no wireless, no DHCP and no access to the router interface either. I managed to locate an old Talktalk ADSL router and that is now working okay -slower but working. How do I order ...

How do I return an unwanted router.

I was sent an eero 6 which I don't want. How can I return it?The package label has a return address; there's a stick on label inside the box for returns; and the delivery note has an address for returns.Needless to say, all 3 addresses are different.

Huawei HG633 router

I have an old Huawei HG633 router which has to be rebooted frequently to perform at full speed. My broadband connection is fine. I have now lost ITV X as my set top box is also dated. How do I get them upgraded?

Benylin by Visitor
  • 84 Views
  • 1 replies
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New router

Hello I have had. A fault recently and open reach said for me to ask for a new router as the current one is old and can be degrading the performance (it's about 8 years old)

R1ch2024 by Sightseer
  • 458 Views
  • 12 replies
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No Data Available on TV through Router

I have entered the TalkTalk network and put in the password, I can watch the programsI have already recorded, But all the programs now come up as No Data Available, I can't get any programs, The WiFi is connected But the Ethernet won't connect, the E...