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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Router flashing orange light

Hi. Since last Thursday my router has been flashing orange. I've tried an older router, still flashes. I've tried new cables, still flashes. I spoke with talktalk via chat, jumped through all the hoops. Finally settled on they will send someone out a...

Blink system won’t connect to new router

I have just upgraded to fibre 250 which involved installing a new router. This is all working well except I have been unable to connect my Blink sync module to the new router. It’s driving me nuts. I am continually being told I have entered an incorr...

Bob-wood by Conversation Starter
  • 107 Views
  • 7 replies
  • 0 like

Web page not loading on WIFI (DNS cache issue?)

Hi, I have just set up a new website on Wordpress, it is working find on mobile internet and on other wifi connections, I have also asked my hosting provider to test and it is working fine for them. But when I try and load it on my TalkTalk wifi it w...

Full fibre upgrade still not functional

City fibre worked at my property all four lights on there hub are green but new router light remain red. I am still on old broadband and it is working ok.installation was done on 8 March but it is still not connecting. Fault was reported on 8 March ....

Old talktalk superhub is faulty

Hello. My old router is faulty and keeps dropping out. It began around a few months ago and has progressively gotten worse. I've tried checking for issues through the site's technical help but it has suggested it is on my end, and so I tried using a ...

Faulty router (again)

Hi, my router has stopped working again, exactly the same problem as the last few routers. Constantly dropping out on all devices. Could I please have another replacement router ordered? Very fed up with this being a re-occurring issue now. This is t...

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Mark1988 by Team Player
  • 339 Views
  • 19 replies
  • 0 like

Router firmware downgraded

Hello, I am writing here due to frustration dealing with the technical team over the phone. I recently upgraded my package from Fibre35 to Fibre65, my router firmware was updated to 1.08, however last night my router went down and when it restarted I...

Wifi Keeps dropping out

Hello,I need to keep re-booting my router to get the wifi working again. This happens a couple of time per day.Can try switching off the WIFI optimisation please?

can I get a new router sent out?

I’ve had problems for the past 3 weeks I’ve called TalkTalk, multiple times a week my router constantly blinks orange and I’m left with no internet for days or sometimes just hours, everytime I call they do line tests, doesn’t work in test socket eit...

Broadband getting slower and slower

I'm supposed to be getting a guaranteed minimum of 42mbps. Had a problem with my line (crackling) but didn't check the internet speed. An Openrech engineer found a problem down the street and corected it a couple of weeks ago. I checked my line speed...

Bumbly1 by Visitor
  • 251 Views
  • 17 replies
  • 0 like

Huwaii box

Just got my new Hub box. Do I need to keep my Huwaii box which vealways had?

Full Fibre 150 Ordered, A Few Questions.

My FTTP 150 is due to be installed in a couple of weeks. I just have a few questions so I'm fully prepared and clued up.I currently have ethernet cables running around my house in a conduit. It would be a simple task to run the cable from the pole th...

paullus by Whizz Kid
  • 185 Views
  • 6 replies
  • 0 like

Router replacement request

I’ve had the same router even though I’ve switched talktalk plans, my speeds have been dropping and the router keeps going down, is there a way you could send me a new router, I’ll return the old one when I get the new one. ive put my details on my p...

ogvie by Sightseer
  • 93 Views
  • 2 replies
  • 0 like

Router keeps rebooting

Over the last few weeks my router has started rebooting itself regularly. When it does this, all devices get disconnected from the internet until the router finishes it's reboot and reconnect cycle. This takes a few minutes. Today was particularly ba...

andyjw by Team Player
  • 78 Views
  • 2 replies
  • 0 like

WiFi Optimisation

Hi,I have been having trouble with Sonos speakers dropping out since I got a replacement router.After looking at various solutions and to no avail Sonos have eventually come back with this message…”I appreciate your patience, and I apologize for the ...

NaomiCl by Repeat Guest
  • 537 Views
  • 8 replies
  • 0 like

Impossible to contact support

Fault reported on 23rd Feb - Router has constant amber light on reboot, even after switching off from mains after 30 mins. - connection report indicates a fault with router (FAST 5364) - no response from TalkTalk after 4+ days, luckily I am currently...

Roman4 by Repeat Guest
  • 124 Views
  • 1 replies
  • 0 like

Router DG8041W restart kernel panic

Router details: Device Type: DG8041WDescription: EchoLife DG8041W Home GatewayHardware Version: I.1.01Software Version: v1.05t Router is restarting regularly, sometimes multiple times a day with a kernel panic alarm. 1981-01-01 00:00:10 [Error][Alarm...

Router Randomly resets every so often. Attached Log

Router Info: Device Type: DG8041WCPE Description: EchoLife DG8041W Home GatewaySN: 2153035991QUL5130706Hardware Version: l.0.01Software Version: v1.08tLog entries that I believe indicate the problem: 2024-02-24 22:56:12 [Error][Alarm-Log] AlarmID:104...