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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

New router

Hi, any chance of getting a new router sent out, currently having a mare of a time with the current one (sagemcom Fast5363-3. TB) it keeps dropping wifi and hardwire connection randomly or not letting me connect at all, without turning everything off...

Devices with no internet connection

Good evening,Good evening,I wondered if anybody had had any recent issues with their EERO6 since last week I have had a certain devices that are able to connect to the Wi-Fi, however have no Internet connection. I’ve contacted TalkTalk on several occ...

Faulty WiFi Hub 2

After a line test and factory reset on Monday/Tuesday this week, tech. support advised my WiFi Hub 2 router was faulty and would dispatch a replacement one.I received an e-mail today advising me that changes had been made to my account and that I wou...

TP Link AX1800v

Good evening, I have purchased a new AX1800v to replacing an aging VR400 but for some reason it isn't working. I've seen people using the AX1800 have had to have some settings changed on TalkTalks send to get things working. Could someone look into t...

HUWAI 633 ROUTER

I ma having problems with the above router similar to a previous poster. I have to regularly turn it off then back on to get it to work satisfactorily. It is a very old router so my be on its last legs !Any help would be very welcome

Wi-Fi Hub version SG4K100202 - no WiFi calling on my EE phone.

While the topic here is on the Full-Fibre section, I think that the issue mentioned explains why I can't now use Wi-Fi calling on my EE phone; my router firmware is showing "TalkTalk Wi-Fi Hubversion SG4K100202" Could I ask that the firmware on my FA...

Sidious by Enlightened One
  • 411 Views
  • 5 replies
  • 1 like

No WIFI calling for about 10 days, router firmware

Up until about 2 weeks ago I used and relied on wifi calling on my android. But since then it has stopped working, not just my phone but all 3 in the household. They work at my parents house so its' not the phones. Nothing has changed with setup/rout...

MS1083 by Visitor
  • 619 Views
  • 10 replies
  • 0 like

Eero

Can I use eero 6 with fibre 65?

Router IPHONE bug

Can anyone put light onto this NO INTERNET CONNECTION on iPhones? This happens on mine intermittently. I’ve had 4 new WIFI Hubs 5364 and they all the same. I now wonder if it’s worth paying for this service anymore.

Wifi optimisation

Hi, can you turn off the wifi optimisation on our router please? It keeps kicking our phones and tv off the wifi.

andyrhi by Team Player
  • 842 Views
  • 50 replies
  • 1 like

Faulty Router

HiDone connection tests and all other fixes. Broadband speeds are fast when it's working properly (in excess of 40 mbps), but I'm having to reset my router almost everyday now. It slows to around 1-2.Could I please have a new router. The current one ...

PB-ONE by Visitor
  • 320 Views
  • 6 replies
  • 0 like

Amazon eero Router.

Do I have to instal this Router when I get it or can I still use the one I have now.

Random internet disconnection issue, mostly evening

Hi all, After many months of happy browsing, my router started dropping internet connection at random again. It happens mostly late evening, today I lost connection 4 or 5 times between 23:30 and 0:10, I can't see anything indicating a fault in the l...

KimJongIl by Conversation Starter
  • 610 Views
  • 9 replies
  • 0 like

Help with intermittent internet connection

At the weekend during the storm our internet stopped working.I've been with TalkTalk since they were AOL (so a long time).I reported the fault and took the day off work so that an engineer could come out earlier today to fix the issue.He replaced the...

Eero router set up

Hi , Openreach have just completed the final stage of my fibre 150 connection, and checked the connection is live and working . So I need to set up my eero router , it’s plugged in and connected to the box on the wall . The instructions say to wait f...

Nikki63 by Participant
  • 883 Views
  • 17 replies
  • 0 like

can't turn on wi-fi on router, even after a reset!

Hi, I have had fibre installed, and my router is a Fast 5464-2.T4 with it's control panel software SG4K100174, and try as I might, I can't turn on both wi-fi channels. I have tried using the control software, resetting it, and even unplugging all cab...

I use the setting 'Disabled Optimization'

I use the setting 'Disabled Optimization' on the FAST 5464.If I reset the router, the 'Disabled Optimization' will probably revert to 'Enabled Optimization'.The current policy of TalkTalk is to refuse re-Disabling Optimisation. Say, a year or so ago,...

Billx by Super Duper Contributor
  • 666 Views
  • 14 replies
  • 0 like

Cisco AnyConnect not worked since the weekend

I have had the same issue as others where Cisco AnyConnect (my work VPN) stopped working over my TalkTalk broadband sometime last weekend. It works via mobile hotspot and other broadband connections so definitely a TalkTalk issue. As a result am not ...

pbpb1 by Popular Poster
  • 304 Views
  • 5 replies
  • 0 like