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FIbre Support

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No wifi since 19..1.2025. Engineer visit confirmed replacment router required but still no router

Doodles
Team Player
Private Message TalkTalk
Message 2 of 2

Hi. At this point I would like to know what is the latest regarding delivery of my replacement router.  

 Following multiple calls,  failed chats to twitter and to the chat bot  ( at the moment been waiting now for nearly one hour for responses from the service agent ( beginning to think there might be some  internet issue).  I was told TWICE that I should  get a text first on  20.1.2025 then again  22.1.2025 followed be delivery.  Both times I was told  2/3 days but nothing yet.   Please can someone advise if router has left talk talk or with Royal mail.   Thank you   

Doodles
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1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 2

Staff will respond after the weekend, @Doodles.

 

Please let us know if it's arrived meanwhile. 

Gliwmaeden2, a fellow customer.
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