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Broadband help

For queries about your TalkTalk broadband service.

Replacement router required

MarkH5
First Timer
Private Message TalkTalk

on ‎28-11-2024 09:08 AM

Message 7 of 7

My router keeps breaking down.  How do I obtain a replacement? 

MarkH5
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6 REPLIES 6

MarkH5
First Timer
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎03-12-2024 05:53 PM

Message 1 of 7

New router received and working OK.  Thanks

MarkH5
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Karl-TalkTalk
Support Team
Staff
Private Message
In response to MarkH5

on ‎03-12-2024 12:39 PM

Message 2 of 7

Hi Mark

 

Have you got the new router, is all working now ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to MarkH5

on ‎29-11-2024 09:49 AM

Message 3 of 7

Hi @MarkH5 

 

I've sent the tracking info for your router via a PM.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to MarkH5

on ‎28-11-2024 11:00 AM

Message 4 of 7

Hi @MarkH5 

 

Thanks for updating your Community Profile 🙂

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how you get on.

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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MarkH5
First Timer
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎28-11-2024 10:31 AM

Message 5 of 7

Hi Debbie.  Done (I think!)

MarkH5

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎28-11-2024 09:34 AM

Message 6 of 7

Hi @MarkH5 

 

I'm sorry to hear this.

 

I can send you a replacement router. Please can you add your name and TalkTalk landline number to your Community Profile.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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