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Broadband help

For queries about your TalkTalk broadband service.

The replacement router sent by TalkTalk for VoiP.

CPRFrank
Newbie
Private Message TalkTalk

3 hours ago

Message 2 of 2

I've been sent my new router by TalkTalk but it makes no mention of what to do with the old one.  Previously I have had to send them back but I'm going round in circles with Chat and no help there..  What have others  done with the old equipment?

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ferguson
Community Star
Private Message TalkTalk

3 hours ago

Message 1 of 2

Was there not a returns bag included in the box with the new Hub? Otherwise, as there is no support from TalkTalk staff available here any more, you will need to go back to customer services directly and request one. Make sure you get proof of postage when you send it back to forestall any issues with charges that may arise,

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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