Internet Problems Router

[jajones1045]

I am wondering where I go to request a replacement router as mine has just stopped working, I have had the same router since I became a customer many years ago. 

The internet disconnects multiple times in a day, and requires rebooting all the time. 

I have reset the router and checked all the settings. 

I spoke to an agent who also ran the tests, and found a fault outside my property which they sent an engineer to fix. But I’m still having the same problem. 

[Debbie-TalkTalk]

Hi @jajones1045 

Thanks for the Private Message. The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how the connection compares with the new router.

Debbie

[Debbie-TalkTalk]

Hi @jajones1045 

I'm just replying to your Private Message.

Thanks

[jajones1045]

Done

[Debbie-TalkTalk]

Hi @jajones1045 

Apologies for this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie