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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Fibre 250 - Sub 150 Speed

Hi. I have moved from Sky Ultrafast FTTC which provided average speeds of 150Mbps. We signed up for Fibre 250 over the phone and told that the maximum speed the line can support is 327Mbps, average download speeds of 237 and a minimum guaranteed spee...

fibre 65 now 42 mbps

hi my fibre 65 has dropped from 77 mbps to 42 mbps done all the checks that tt says i should do even testing socket still the same speed of 42mbps when i do speedtest it says my speed of 42mbps is as expected i had fibre 65 for 3 years or more it was...

biggie65 by Repeat Guest
  • 392 Views
  • 19 replies
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Resolved! Hg633 speed dropping to 2mb

Hi, I have an old router HG633 that up til recently was ok. Regularly had 50mb on WiFi speed test. Now I am lucky to get 5. Connection test all ok allegedly. Very frustrating, especially when a local provider can provide super fast. Reboots don't app...

Wifi dropping

I am constantly having issues with my wifi. When watching Netflix or Prime or Youtube on TV in the same room as the router I am finding midway through programmes or films it starts to slow down showing the buffering icon and then an error telling me ...

DebbieM7 by Chatterbox
  • 166 Views
  • 6 replies
  • 0 like

4MB a meter really!

While being disconnected due to a fault, the resultant investigation has left me perplexed. Accepting that the new build neighbours have fibre to their houses, they have the option on 900MB speeds. According to the open reach test equipment I am 184 ...

NigelW4 by Sightseer
  • 243 Views
  • 5 replies
  • 0 like

Really slow speeds

Hi, I have got extremely slow speeds and it has been like this for weeks. I have done all of the reset/checks available.

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Sync Speeds suddenly been decreased / dropped

On Fibre 65 and would regularly get around 77 down / 14 up using a wired connection Last few days only getting 45.4 down and 10.8 up The above are the latest figures from the router interface after a restart - how do I get the speed back to what it w...

Broadband Broken... Again - Fibre35

From the past 15 months I have now had about 11 months of total disruption... which has started again. Line Stats follow. Please fix. I'm bored of broken broadband it's just ridiculous. Should be 12Mbps up and 1Mbps down - currently not useable at th...

Are all Fibre65 connections as bad as mine?

I've had a fibre 65 connection for quite a while and it's consistently awful. Not sure why I've not done more about it before now - too much hassle maybe - but my family has reached the end of their tether and so I need to get it sorted. I have downl...

Router firmware downgraded

Hello, I am writing here due to frustration dealing with the technical team over the phone. I recently upgraded my package from Fibre35 to Fibre65, my router firmware was updated to 1.08, however last night my router went down and when it restarted I...

New Fibre 150 still beneath 100 mbps

I recently upgraded to Fibre 150 but the speed cannot even reach 100 despite asking the autobot chat to run a fault finding scan. I've got a Talk Talk modem connected by WAN to a generic router which has only the TalkTalk logo. (there is no other bra...

Baz58 by First Timer
  • 80 Views
  • 1 replies
  • 0 like

Fibre 150 still beneath 100 mgbs

I've run regular speed tests since my broadband package was upgraded at the end of January. I've also logged numerous complaints about the below-par speed. And the line has been "investigated" via the automatic fault service.Still no joy.What steps s...

Baz58 by First Timer
  • 377 Views
  • 17 replies
  • 0 like

Fibre slowed to a crawl

My connection went through a spurt of disconnects on Tuesday and Wednesday and now has slowed to a crawl. It's still occasionally disconnecting too but the speed (up and down) has never gone back to normal since. I've done all of the usual checks and...

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Broadband getting slower and slower

I'm supposed to be getting a guaranteed minimum of 42mbps. Had a problem with my line (crackling) but didn't check the internet speed. An Openrech engineer found a problem down the street and corected it a couple of weeks ago. I checked my line speed...

Bumbly1 by First Timer
  • 423 Views
  • 19 replies
  • 0 like

Slow broadband

Good afternoon,I have a Fibre 65 contract that should guarantee a minimum speed of 54Mbps, but my internet speed seems to be around 0.4Mbps, at least ten times slower. The TalkTalk website seems to have problems running the broadband speed check, but...

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rlena by First Timer
  • 113 Views
  • 2 replies
  • 0 like

Download speed less than half I was getting.

My download speed has dropped to well under half, it has went from 38mb to only 11mb. I am on Fibre 65.I also have a noisy telephone landline with hissing and crackling and a very faint dialling tone. Can anyone help please.Cheers

hootrz by Team Player
  • 481 Views
  • 17 replies
  • 0 like

Broadband

I have had a Guarantee download broadband speed of 32 mbps all of sudden you dropped it to 24mbps I would like to know why still got nine months of my contact to go been with long Long time now never missed one payment been happy with service thank y...

gerry17 by First Timer
  • 170 Views
  • 3 replies
  • 0 like

Requesting new router

We’ve been advised from a recent engineer visit to request a new router as ours was purchased in 2020. We've had drops in connection and more recently, despite download speed showing as ok, the actual download comes out very slow. Please can we have ...

NatHarry by First Timer
  • 405 Views
  • 16 replies
  • 2 like

Will the connection be upgraded?

Hi there. I've checked the availability and been told I can get either Fibre 35 or Fibre 65 where I am now (in South East Cornwall). This is fast enough for my purposes now, but will it be fast enough for 4K streaming in the future? Ideally I'd like ...