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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Speed Issue

Download speed drops intermittently to 1mb. Ive attached a screenshot.Im getting up to 40mb normally although your speed test says i should get 50mb minimum, but my contract says 40. I have an open case but i think this is confusing the issue - every...

Geniejc by Sightseer
  • 367 Views
  • 13 replies
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Speed dropped

Hi I reported a week or so ago with reference to my download speed dropping from 40 Mbs then down to 33 Mbs and now 29 Mbs. One of the team was looking into it as there seems there was a problem. However, we were unable to continue with the investiga...

plb46 by Whizz Kid
  • 917 Views
  • 45 replies
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Speed Dropped

HiFor the last six months I have had a download speed of around 41mbs. In the router settings a speed of 44144 kbps. However, in the last week or so the speed has dropped to 32399 kbps and there has been no change in my set up. I ran the test your co...

plb46 by Whizz Kid
  • 236 Views
  • 4 replies
  • 0 like

slow connection fibre 65

hi folks my broadband has been poor this last month or so I had an online chat with a friendly chap this morning, he assured me that a reset was what was required reset completed but still not quite as fast as previously delivered then I discovered s...

Fibre unstable between 01:00-03:00

My speed fluctuates between 1mbps and 37mbps in the early hours. I was talked into buying a new router as it was claimed that a new TalkTalk router would work better with TalkTalk services than my old Shell router (I was transferred from shell to tal...

mazzie2 by First Timer
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  • 2 replies
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Fibre 65 unacceptably low speeds

I have fibre 65 via a dsl-3782 router provided by talktalk. Up until recently I was getting 50Mbps however now the link rate has dropped by more than half to 20000/19999 Kbps. This is a recurrent issue that seems to occur at 6 monthly intervals where...

Frequent loss of Broadband (12am)

Hi Everyone.I have been with TalkTalk now for over a year and at least 2/3 times a week my broadband stops working bang on Midnight until 1amDoes anyone else have this issue, and is there a way of fixing it or do I need to contact the tech team? ? On...

Which WiFi adapter / network card for Full Fibre 150

I have Full Fibre 150 with a theoretical speed of 150mb/s. I need to upgrade the wifi adapter on my laptop because the connection is unreliable and has been identified as the adapter at fault. Is there any point buying a tri band (2.4, 5 & 6 ghz) USB...

Speed

I connected my new eero for the fibre 900 , and first the update wasn't working but it's now done but the speed it's only just above 500 . I run the speed test ,so when is that kicking in ?thanks

Sinalco7 by First Timer
  • 234 Views
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Speed has halved since yesterday....

Please help....! My download speed had consistently been around 40-41mbps for ages and it has now dropped to just 21mbps. Nothing with the equipment inside the house has changed for at least the last 12 months. Stephen.

5guitars by Chat Champion
  • 2041 Views
  • 49 replies
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Slow speed that no-one seemingly can fix

I'm having problems with the speed of my service. I have Fibre38 (I think), with a guaranteed 20Mb. However, just lately the average speeds are appalling. My problems started about 3 weeks ago, when I would wake up to a red Internet light on my route...

Full fibre 500 keeps dropping to 90mb

I have recently upgraded to Full Fibre 500. I have the eero router and I have run a 20 metre Cat 6 ethernet from the router to my spare room to connect to my PC.I do not use wifi with my PC as the wifi adapter on the PC is not fact enough. The proble...

Ric17 by Popular Poster
  • 672 Views
  • 10 replies
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Problems with service

I am having real issues with the reliability of my TalkTalk service. I have rebooted the router, but this has not helped. Loading webpages takes an age and when trying to stream video content this is nearly impossible, as it stops and starts during p...

Old Huawei router HG633

HiThis is for anyone who still has an old Huawei HG633 router, and who is experiencing very low speeds and having to reboot the router every day in order to keep going.You need a new router. Contact a member of the TalkTalk Community support team, (s...

ehowr by First Timer
  • 171 Views
  • 0 replies
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Being offered a service that TalkTalk cannot provide

My current 24 month contract with TalkTalk for Fibre 65 plus TV comes to an end on 30 March 2025. TalkTalk are advertising a full fibre 150 service and I want to sign up for this instead of renewing my present fibre 65 which is too slow to enable me ...

Unphased0 by Popular Poster
  • 1209 Views
  • 13 replies
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Fibre 65 Below Guaranteed Minimum

For a few weeks now I have noticed that my download speed has been far below my minimum expected in my Fibre 65 package sitting around 28 Mb/s, this is with no devices downloading or streaming so this isn't due to too much load, I've tried resetting ...

Screenshot 2025-02-21 134526.png

Upload speed

I think I should be getting art least upload of 10 Mbps on my fibre 35 but I am only getting 6i am the only one using an ipad this morning and there is only two people in the house .no telly on or anything that could interrupt

nellie5 by Conversation Starter
  • 386 Views
  • 2 replies
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Connection issues for over a week

I have had constant connection issues for over a week with the HUB constantly dropping connection and flashing orange. Periodically connecting to a solid white light and then disconnecting again. Last week i spoke with an agent who stated there were ...

Pod91 by Chatterbox
  • 1371 Views
  • 14 replies
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Resolved! Line profile/DLM stuck at 35000kbps down

My downstream sync speed has been stuck at 35000kbps for a few months now. I've tried leaving the router/modem off for 30 minutes and also tried different modems. I'm on the Fibre 35 package and should be connecting at close to the maximum 40000kbps....

bw27473 by First Timer
  • 828 Views
  • 7 replies
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Internet Problems Router

I am wondering where I go to request a replacement router as mine has just stopped working, I have had the same router since I became a customer many years ago. The internet disconnects multiple times in a day, and requires rebooting all the time. I ...

Total home wiifi

I signed up on Friday was told I would be getting eeros router but it ailys no items to track I hope something is going to be sorted had no WiFi on back security cameras for 2 weeks need this sorted I’m not getting total home WiFi at all