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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

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Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Resolved! Internet Throttling

My internet is being throttled between 16.30 and 18.00. I ran a speed test and I am not getting my guaranteed speed.

Fibre 35 speed

I was a Shell migrated customer. When with Shell I was told my download speeds would be upto 40mbps. I never got anywhere near that. I made a few complains they sent out a few routers which were just as useless at trying to get the desired download s...

kev6987 by Sightseer
  • 276 Views
  • 4 replies
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Speed Disappeared Last Night

My normal download speed is about 22Mbps. At 1.40am the modem rebooted and reconnected at just 4Mbps. When I saw that this morning, I rebooted it, but it just reconnects now at 13MBps (which is lower than my speed guarantee). I tried the self test ut...

seajays by Conversation Starter
  • 666 Views
  • 16 replies
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Low Fibre Speeds

Hi!I have recently started having trouble with my broadband speeds. My guaranteed download speed is 33mbps. Until recently I have been receiving anything between 40-42mbps. However, I have been having trouble for the last few days. Speed tests this e...

Resolved! Fibre connection really slow! 😢

Hi Guys, TT website tools say all is well with my internet speed and connection, but unfortunately this is not the case! The internet keeps dropping out and when it does come back, it is painfully slow. Please can you check it out for me. Thanks,Jack...

Help with intermittent internet connection

At the weekend during the storm our internet stopped working.I've been with TalkTalk since they were AOL (so a long time).I reported the fault and took the day off work so that an engineer could come out earlier today to fix the issue.He replaced the...

Router speeds

Hi has anyone had the issue where there 5634 router drops connection kicks everyone off the Wi-Fi then once reconnected the download speed has halved and remains like this until I turn it on and off via the plug. I changed to a old router I previousl...

Download speed issues 0.5 mbps

download speeds at 0.5 mbps talk talk claim nothing wrong plug that cable goes into is flashing between green and red and multiple download speed tests showing around 0.5 Mbps. Although at around 5pm today they went up to 40 Mbps though the upload te...

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BoneT by Sightseer
  • 315 Views
  • 3 replies
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Yet More Issues

My connection has started dropping multiple times a day, usually in frenzied bursts where it will go on and off several times in the space of 5 minutes.If it does manage to stay connected (or reconnect at all, as it has been off for quite a while at ...

Slow Broadband Speed with Phone Extension

I hope someone here can help with my slow broadband speeds. My setup is that the router is plugged into the (NTE5a) master socket with a filter. There is one phone extension with a phone is plugged in, again with a filter. I get slow internet speeds ...

ribbal by Newbie
  • 486 Views
  • 4 replies
  • 0 like

Fibre 35

I renewed my fibre 35 contract yesterday and reading the contract, it states “You can look forward to an estimated download speed between 7.6 Mbps and 8.5 Mbps with a minimum guaranteed download speed of 6.8 Mbps, a maximum speed of 8.5 Mbps and uplo...

sjh24 by Popular Poster
  • 902 Views
  • 12 replies
  • 0 like

Fibre 65 constantly dropping signal

I joined TalkTalk in March this year and have had consistent issues with internet dropping connection multiple times a day. Some devices such as my printer and smart meter constantly need re-setting. Also as I work from home my connection is so poor ...

Ronnie66 by Chatterbox
  • 1259 Views
  • 15 replies
  • 1 like

Connection Drops and Slow Speeds

For the last few days I have had issues with complete loss of internet connection (router flashing amber) and slow speeds, the speeds i am getting to all devices are almost half of what i usually get / what i am supposed to be getting as per my contr...

amiiegee by Participant
  • 1340 Views
  • 27 replies
  • 0 like

internet spee

why is talk talk saying that my speed is 26mbps yet fast.com is saying its only 2.4mbpsIm sick of these slow speeds

Rosie30 by First Timer
  • 217 Views
  • 2 replies
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Engineer has been out, but issues persist

I am getting sick of these connection issues and slow speeds that I have been experiencing for months. So much so that I am now contemplating going with another provider. The internet test says I still have an open fault and to contact the team yet t...

HeyDes by Popular Poster
  • 1194 Views
  • 21 replies
  • 0 like

Fibre 150

I am trying to upgrade my existing Fibre 65 to Fibre 150 but have been told it is not available for my area (LS25) even though it has been offered to me through my TalkTalk account. Seems like I have to change my broadband provider to get anything fa...

Graham91 by First Timer
  • 261 Views
  • 2 replies
  • 0 like

Fibre65 speed Issues

I am on Fibre65 and have been with TalkTalk for about 15 years with no problems-My speeds have now dropped to Download 47.1mbps Upload 0.5mbps.Previously on Fibre65 I was getting Download 67.1mbps Upload 16.4mbps.I have spoke on the chat for over 1hr...

Grantos by Conversation Starter
  • 4460 Views
  • 87 replies
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Wifi.

Hi, my Internet within the home has gotten worse over last 6 months. Speed to house is a constant 80,but within it's 18mbs.im fibre 65. Could it be the router or would an upgrade to fibre 900 be needed

Fibre 65 signal issues

I've been on Fibre 65 for a couple of years now and, initially, it seemed reasonably stable. Then, I was given a Ring doorbell at the beginning of last year. This has worked as expected except that one or more of the doorbell, the battery cam or the ...

durdle by Enlightened One
  • 6208 Views
  • 126 replies
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Very low upload speeds

Hello, I have the Fibre package (76mbps download and 20mbps upload) and for the past few days my upload speeds are very bad.Download speed seems ok around 70mbps but upload speed is below 1mbps ( 0.2mbps actually). My router is getting 80mbps downloa...

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MariusS by First Timer
  • 679 Views
  • 9 replies
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Is upgrading to fibre 65 Just a market Tool

In April 23 as part of my new contract I was offered and upgrade to fibre 65 from my existing fibre 35. This was part of the negotiation to stay with TT. I am not a heavy internet user so didn't really see much change. My nephew has now come to stay ...

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WiFi speed over eero devices

Hi All,Can you please advise what are you wifi speeds over eero pro devices with Full Fibre 900 ? I am not getting more than 500mbps whatever I do. Cable connection is fine - getting over 900 however I cannot run the cables to every device I need fas...

GenMaxiu by Chatterbox
  • 1774 Views
  • 30 replies
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Fibre 65

I am almost at the end of my 18 month contract for Fibre 65 and can honestly say I don't feel it has been any better than Fibre 35. Whenever I check my connection and speed I usually get the message there is an error and you are not getting your guar...

dollydee by Team Player
  • 1213 Views
  • 18 replies
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Resolved! Internet speed not good

I have Fibre 35, which advertises up to 38mbps, tests run today show upload speed of 13.3 and download speed of 0.84 what can I do to get enough speed to be able to use sky stream (which apparently needs at least 25mbps) ??

Shada by Chatterbox
  • 680 Views
  • 8 replies
  • 0 like

Poor Broadband speed

My internet speed has dropped from 74 to 55 but upload is normal at 18. Engineer came to fix my phone problem but the internet still lags. What else can I do to bring my speed back to how it was before these problems started.thanks

kkcob200 by Participant
  • 961 Views
  • 17 replies
  • 0 like