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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Problem with old Huawei-HG633 router

Dear Sir/Madams I have a problem with my Huawei-HG633 router. It rarely runs near the maximum speed of my internet package and constantly drops down to a crawl requiring me to re-start it, as a consequence of this frequently members of my family are ...

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Sync speed drop

I have been experimenting with an alternative router so as to enable setting up a mesh network but that hasn't worked out so I have completely reinstated my TalkTalk WiFi hub and, yesterday all was well, with a download sync speed of over 45K. That's...

philipm by Whizz Kid
  • 336 Views
  • 14 replies
  • 0 like

Router to devices download speed

The download speed to my router is 76 Mbps but from the router to my devices it fluctuates between 12 and 23 Mbps, why is this so poor?(I’m on fibre 65 by the way).

Valian by Sightseer
  • 144 Views
  • 2 replies
  • 0 like

Broadband

Due to renew my contract in few weeks at the moment on Fibre 65 which i want to stay on but guaranteed speed download is only 24 Mbps is low for Fibre 65 is there any chance for it to be increased please thank you

gerry17 by First Timer
  • 158 Views
  • 2 replies
  • 0 like

City fibre

When can I get faster broadband from city fibre

Bjfish by Visitor
  • 143 Views
  • 2 replies
  • 0 like

Slow speeds

 Hi, I have been suffering with very slow broadband speeds...i went on the online chat earlier with Bilal and he said he had fixed it and asked me to do a hard reset...a speedcheck then at 17.55 (see attached) increased the speed but as you can see f...

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scoots by Team Player
  • 324 Views
  • 6 replies
  • 0 like

Turn off wifi optimisation

Hello, im after a bit of help. Could you turn off my wifi optimisation please. I've recently moved into a block of flats where the channel traffic is very high. The signals great once i manually change the channel but after a while it changes back to...

Dcs_79 by Popular Poster
  • 329 Views
  • 5 replies
  • 0 like

My connection is being throttled to 100mbps

I'm a former Shell customer. My speed is consistently throttled to 100mbps when it should be 150mbps. I've tried ringing and using the online chat in hopes of resolving this. Both a tremendous waste of time. How do I go about actually getting the spe...

fibre 46

what should the average speed of fibre 65 

alzinio by First Timer
  • 618 Views
  • 11 replies
  • 0 like

New Gfast modem

I have a new modem a Sagemcom F@st 4370, coming from a Huawei MT992 with a Gfast connection. Tested the internet downspeed, where in the past I was getting 280mbps i'm now getting 190mbps. Do I have to wait until the DLM adjusts to the new Modem?

coinup by Team Player
  • 1022 Views
  • 20 replies
  • 0 like

Router performance seems wrong

Every time I log into eero it says I have >900 Mbps, but then with laptop wired directly into the router which are next to each other I'm getting 25mbps. This happens all the time, does anyone else get mediocre performance but great stats in the app ...

Router speed going rapidly downhill

I have FFTC and over the years have consistently had 36Mbps but since 10 October (coinciding with 6 hour outage in next road) the speed has gradually dropped, hung around 7 or 8 Mbps but today is now down to 1 or 2 (upload speed is 4Mbps). I have con...

EmmaJ6 by First Timer
  • 218 Views
  • 1 replies
  • 0 like

Fibre 900 with Eero - recent Internet issues

Hi,I have a 2x Eero setup at home. One device is in the home office, connected to a PC via a cable, and it connects wirelessly to the gateway.I'm currently abroad and need to connect to my computer remotely. Everything was working great until Friday ...

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Celmate by First Timer
  • 719 Views
  • 7 replies
  • 0 like

Router speed gradually declining

On 10 October the road next to us had a 6 hour internet outage and we had a brief disruption. Since then the speed on my FTTC connection has gone from a constant 36Mbps over the years I have had fibre broadband with several providers gradually down t...

EmmaJ6 by First Timer
  • 782 Views
  • 16 replies
  • 0 like

Very poor line performance (again)

Hi, could you reset my line back to a reasonable speed please. Over the last few months (since July) it's been getting slower and slower. It's now way below my "Guaranteed" Speed.Here's the current DSL status from my router : Line Statistics Downstre...

cjedonline by Conversation Starter
  • 1049 Views
  • 16 replies
  • 0 like

Fibre 35 speed

I was Shell broadband. I signed up to a full contract with Talk Talk when my Shell contract was due to expire. My problem is the speed. I am getting 15mbps which is quite a bit below the 35mbps advertised. With Shell I was getting 15mbps off their Te...

kev6987 by Chatterbox
  • 815 Views
  • 11 replies
  • 0 like

broadband speed

I have experienced varying broadband speeds for a while now. Currently with your speed test facility it is running at 66Mb. A few days ago it was running at 32Mb. I have unplugged and re plugged my connections in the past and nothing changed. The onl...

daiw01 by Chatterbox
  • 698 Views
  • 12 replies
  • 0 like

Resolved! Internet Throttling

My internet is being throttled between 16.30 and 18.00. I ran a speed test and I am not getting my guaranteed speed.

Mandy396 by First Timer
  • 681 Views
  • 6 replies
  • 0 like

Fibre 35 speed

I was a Shell migrated customer. When with Shell I was told my download speeds would be upto 40mbps. I never got anywhere near that. I made a few complains they sent out a few routers which were just as useless at trying to get the desired download s...

kev6987 by Chatterbox
  • 639 Views
  • 4 replies
  • 0 like

Speed Disappeared Last Night

My normal download speed is about 22Mbps. At 1.40am the modem rebooted and reconnected at just 4Mbps. When I saw that this morning, I rebooted it, but it just reconnects now at 13MBps (which is lower than my speed guarantee). I tried the self test ut...

seajays by Conversation Starter
  • 1458 Views
  • 18 replies
  • 0 like

Low Fibre Speeds

Hi!I have recently started having trouble with my broadband speeds. My guaranteed download speed is 33mbps. Until recently I have been receiving anything between 40-42mbps. However, I have been having trouble for the last few days. Speed tests this e...

Resolved! Fibre connection really slow! 😢

Hi Guys, TT website tools say all is well with my internet speed and connection, but unfortunately this is not the case! The internet keeps dropping out and when it does come back, it is painfully slow. Please can you check it out for me. Thanks,Jack...

Help with intermittent internet connection

At the weekend during the storm our internet stopped working.I've been with TalkTalk since they were AOL (so a long time).I reported the fault and took the day off work so that an engineer could come out earlier today to fix the issue.He replaced the...

Router speeds

Hi has anyone had the issue where there 5634 router drops connection kicks everyone off the Wi-Fi then once reconnected the download speed has halved and remains like this until I turn it on and off via the plug. I changed to a old router I previousl...