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FIbre Support

Get expert support with your Fibre connection.

Forum Posts

Very Important -V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak security warning on AppleIOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Privacy warning - this network is blocking encrypted DNS traffic

This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....

Copper to Fibre

My connection to the telegraph pole is copper. My next door neighbour has a fibre connection to the same pole (he works for OpenReach). How do i get a fibre connection? Do I have to request it?My connection is flaky tonight. TalkTalk Speedtest showed...

Frequent disconnections and sync speeds lowered

Hello. I'm frequently disconnecting and my sync speeds are changing each time. Currently my speeds are ~21/13. I spoke to someone in the chat but I don't think their solution will resolve the issue, as I think the issue may lie with the exchange or c...

Maxine24 by Participant
  • 753 Views
  • 24 replies
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Upgrade from Fibre 35 to 65 Speed Issues

I wrote about an issue I have with my package being updated but there has been no increase in speeds on my line. I was chatting by message to a Support rep yesterday but they seemed to disappear and I have heard nothing more about my query. I was loo...

Confused

I am a bit confused about broadband speed, particularly on my connection. When I was offered Fibre 35 I said yes but was told I couldn't have it as my line speed would not take it (This was a few years ago). At the time I was getting average connecti...

Talk Talk Speedtest 2 June.png
boydfish by Team Player
  • 331 Views
  • 4 replies
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Upgraded from Fibre 35 to Fibre 65, no increase in speed

I upgraded my account from Fibre 35 to Fibre 65 upon receipt of an email saying the new speed was available now in my area, got a confirmation email to say the order was accepted, and on my online account the Fibre 65 is now showing as being my packa...

Switching

Hi everyone I want switch from TalkTalk Openreach to talktalk City fibre with fibre 900 . Please which one is better with speed. Has anyone experience this as well. Thanks

Varying speeds

Hi can someone look into my Fttc speed please? As my speeds are varying both for upload and download, from 73mb back to 55mb and upload from 16mb to 12mb (sync speeds).Plugged into master nte5c mk4 socket no internal wiring and using a talktalk wifi ...

sajid by Whizz Kid
  • 1265 Views
  • 19 replies
  • 0 like

internet speed dropped

I've been having slower internet connection than usual. Testing says 10-20 mbps, minimum guaranteed is 40, I usually get 60. Also having drop outs a couple of times a day. I ran a connection test on Fri 9 May. It showed an issue and said to contact t...

It's happening again

Our connection once again started disconnecting last night and has done so at least twice this morning as well. Both the download and upload connection speed have not gone above 0.8mbps since then. I've done all of the usual checks already and even t...

Not Again.png

Speed Issue

Download speed drops intermittently to 1mb. Ive attached a screenshot.Im getting up to 40mb normally although your speed test says i should get 50mb minimum, but my contract says 40. I have an open case but i think this is confusing the issue - every...

Geniejc by First Timer
  • 1197 Views
  • 17 replies
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Speed dropped

Hi I reported a week or so ago with reference to my download speed dropping from 40 Mbs then down to 33 Mbs and now 29 Mbs. One of the team was looking into it as there seems there was a problem. However, we were unable to continue with the investiga...

plb46 by Whizz Kid
  • 1941 Views
  • 45 replies
  • 0 like

Speed Dropped

HiFor the last six months I have had a download speed of around 41mbs. In the router settings a speed of 44144 kbps. However, in the last week or so the speed has dropped to 32399 kbps and there has been no change in my set up. I ran the test your co...

plb46 by Whizz Kid
  • 347 Views
  • 4 replies
  • 0 like

slow connection fibre 65

hi folks my broadband has been poor this last month or so I had an online chat with a friendly chap this morning, he assured me that a reset was what was required reset completed but still not quite as fast as previously delivered then I discovered s...

Fibre unstable between 01:00-03:00

My speed fluctuates between 1mbps and 37mbps in the early hours. I was talked into buying a new router as it was claimed that a new TalkTalk router would work better with TalkTalk services than my old Shell router (I was transferred from shell to tal...

mazzie2 by First Timer
  • 320 Views
  • 2 replies
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Fibre 65 unacceptably low speeds

I have fibre 65 via a dsl-3782 router provided by talktalk. Up until recently I was getting 50Mbps however now the link rate has dropped by more than half to 20000/19999 Kbps. This is a recurrent issue that seems to occur at 6 monthly intervals where...

Frequent loss of Broadband (12am)

Hi Everyone.I have been with TalkTalk now for over a year and at least 2/3 times a week my broadband stops working bang on Midnight until 1amDoes anyone else have this issue, and is there a way of fixing it or do I need to contact the tech team? ? On...

Which WiFi adapter / network card for Full Fibre 150

I have Full Fibre 150 with a theoretical speed of 150mb/s. I need to upgrade the wifi adapter on my laptop because the connection is unreliable and has been identified as the adapter at fault. Is there any point buying a tri band (2.4, 5 & 6 ghz) USB...

Speed

I connected my new eero for the fibre 900 , and first the update wasn't working but it's now done but the speed it's only just above 500 . I run the speed test ,so when is that kicking in ?thanks

Sinalco7 by First Timer
  • 295 Views
  • 2 replies
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Speed has halved since yesterday....

Please help....! My download speed had consistently been around 40-41mbps for ages and it has now dropped to just 21mbps. Nothing with the equipment inside the house has changed for at least the last 12 months. Stephen.

5guitars by Chat Champion
  • 2735 Views
  • 49 replies
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Slow speed that no-one seemingly can fix

I'm having problems with the speed of my service. I have Fibre38 (I think), with a guaranteed 20Mb. However, just lately the average speeds are appalling. My problems started about 3 weeks ago, when I would wake up to a red Internet light on my route...

Full fibre 500 keeps dropping to 90mb

I have recently upgraded to Full Fibre 500. I have the eero router and I have run a 20 metre Cat 6 ethernet from the router to my spare room to connect to my PC.I do not use wifi with my PC as the wifi adapter on the PC is not fact enough. The proble...

Ric17 by Popular Poster
  • 848 Views
  • 10 replies
  • 0 like