Speed has halved since yesterday....

[5guitars]

Please help....!

My download speed had consistently been around 40-41mbps for ages and it has now dropped to just 21mbps. Nothing with the equipment inside the house has changed for at least the last 12 months.

Stephen.

[Debbie-TalkTalk]

Hi Stephen @5guitars 

I've been advised that it meant that Openreach were dealing with an issue within the network to have it back to normal asap.

Thanks

Debbie

[Debbie-TalkTalk]

Morning Stephen @5guitars 

That's great 🙂

Let me try and find out more information about the mass sync event question.

Debbie

[5guitars]

'Afternoon Debbie!

Do hope that all is well with you? Just to let you know that my speeds have been consistently around 40-41 mbps over the weekend, so fingers crossed that this remains so.

BTW, before I 'disappear,' could you please explain exactly what is what Open Reach refer to as a, "mass sync. event'" which caused/contributed to my speed issue? This has been mentioned on previous occasions and has always left me rather puzzled.....

Regards,

Stephen.

[Debbie-TalkTalk]

Hi Stephen @5guitars 

You are very welcome 🙂

If you do experience any further issues then please let me know.

Thanks

Debbie

[5guitars]

'Morning Debbie!

Thanks for continuing to monitor my connection.

Yes......I checked yesterday and was pleased to see that the speed to my device was 40-41 mbps, which was the speed I had been getting before this issue.

Really appreciate the efforts that Michelle and yourself have made to rectify the problem, so many thanks once again.

Regards,

Stephen.

[Debbie-TalkTalk]

Morning @5guitars 

I've checked the connection stats this morning and the line is now in sync at just under 45mb, when I last checked it was 40mb.

How's the connection been for you?

[Debbie-TalkTalk]

No problem 🙂

[5guitars]

Thanks Debbie!

Regards,

Stephen.

[Debbie-TalkTalk]

Hi @5guitars 

It's no problem 🙂

I will check the connection stats/speed again on Friday just to make sure that everything looks ok. The speed may increase further.

Debbie

[5guitars]

'Morning Debbie,

Thanks for your latest message. Indeed, after just having checked, my speed is now around 38mbps, which is just a couple of mbps less than when the speed markedly dropped a couple of weeks ago.

Do appreciate your help in rectifying this for me, I'm very grateful to you and your colleagues.

Regards,

Stephen.

[Debbie-TalkTalk]

Morning @5guitars 

The sync speed has started to increase and is now in sync at just under 40mb.

There is a message from Openreach to advise - No problem found on the Openreach network. The performance of this service may be impacted by a recent mass sync event. 

The speed may increase further once the connection settles down following the mass sync event completed by Openreach.

[Debbie-TalkTalk]

Hi @5guitars 

Thank you 🙂

You too 🙂

Debbie

[5guitars]

Will do Debbie and thanks for your continued support!

Have a good weekend!

Stephen.

[Debbie-TalkTalk]

Hi @5guitars 

Please can you keep the router powered up and I will check the connection stats again on Monday morning to see if DLM has made any changes to the profile/line speed, now that the line tests are clear.

Thanks

Debbie

[5guitars]

'Morning Debbie,

It's currently around 34.2mbps.

Regards,

Stephen.

[Debbie-TalkTalk]

Morning @5guitars 

The line is in sync at just under 37mb. What speed are you receiving today when running the speed tester?

[5guitars]

Well Debbie,

OpenReach may have stated that all is now OK, but my speed is at the most, still 7-10 mbps lower since a couple of weeks ago when it had been stable at 40+mbps for ages.

Just run a speed test now and download is just 26mbps.....

Unfortunately.....here we go again. Can I just state that absolutely nothing has changed in the house with my equipment for the last 12 months or so.

Regards,

Stephen.

[Debbie-TalkTalk]

Hi @5guitars 

Openreach have closed the fault as resolved - external work completed.

How's the connection been over the last hour?

[Debbie-TalkTalk]

Hi @5guitars 

No problem 🙂

The fault has been assigned to a line engineer this morning so we should have further updates later this afternoon.

Thanks

Debbie

[5guitars]

Thanks Debbie!