Speed has halved since yesterday....

[5guitars]

Please help....!

My download speed had consistently been around 40-41mbps for ages and it has now dropped to just 21mbps. Nothing with the equipment inside the house has changed for at least the last 12 months.

Stephen.

[Debbie-TalkTalk]

Hi @5guitars 

Thank you 🙂

You too 🙂

Debbie

[5guitars]

Will do Debbie and thanks for your continued support!

Have a good weekend!

Stephen.

[Debbie-TalkTalk]

Hi @5guitars 

Please can you keep the router powered up and I will check the connection stats again on Monday morning to see if DLM has made any changes to the profile/line speed, now that the line tests are clear.

Thanks

Debbie

[5guitars]

'Morning Debbie,

It's currently around 34.2mbps.

Regards,

Stephen.

[Debbie-TalkTalk]

Morning @5guitars 

The line is in sync at just under 37mb. What speed are you receiving today when running the speed tester?

[5guitars]

Well Debbie,

OpenReach may have stated that all is now OK, but my speed is at the most, still 7-10 mbps lower since a couple of weeks ago when it had been stable at 40+mbps for ages.

Just run a speed test now and download is just 26mbps.....

Unfortunately.....here we go again. Can I just state that absolutely nothing has changed in the house with my equipment for the last 12 months or so.

Regards,

Stephen.

[Debbie-TalkTalk]

Hi @5guitars 

Openreach have closed the fault as resolved - external work completed.

How's the connection been over the last hour?

[Debbie-TalkTalk]

Hi @5guitars 

No problem 🙂

The fault has been assigned to a line engineer this morning so we should have further updates later this afternoon.

Thanks

Debbie

[5guitars]

Thanks Debbie!

[Debbie-TalkTalk]

Hi @5guitars 

Thanks for your reply.

If you would like to re connect the router back to your usual set up that's fine. I will let you know as soon as Openreach provide further updates.

Debbie 🙂

[5guitars]

Hello again Debbie and thanks for your latest message.

Hmm....must admit when I saw that Open Reach engineer down that manhole, I did say a silent prayer that whatever he was up to, didn't impact my service in any way, but it looks possible that it just might have!

I did receive a text from Open Reach confirming that you'd reported a fault, that it was likely to be outside the home and that they would investigate.

Thanks again for actioning this. Should I continue to leave things plugged into the test socket, Debbie?

Regards,

Stephen.

[Debbie-TalkTalk]

Hi Stephen @5guitars 

Thanks for your reply.

The engineer could have knocked your connection when they were working in your road. I've added this information to the fault ticket.

The fault has been raised to Openreach to investigate externally and I will keep monitoring for updates.

Thanks again.

Debbie

[5guitars]

Good morning Debbie,

Yes, the router and phone are still plugged into the test socket.

Perhaps just coincidentally but, the day before I experienced the drop in speed, Open Reach were working down the telecomms manhole cover directly opposite my house.......

Prior to this current severe glitch, my TalkTalk service had been the most stable and for the longest trouble-free period in years!

Regards,

Stephen.

[Debbie-TalkTalk]

Hi @5guitars 

The line test is detecting a potential fault. Is the router still at the test socket?

I will need to raise this over to Openreach to investigate.

Thanks

[5guitars]

Hello again Michelle,

Have had the router and landline phone connected via the test socket since Saturday and there is no difference in download speed compared to previously reported.

Regards,

Stephen.

[5guitars]

Will do, Michelle!

Regards,

Stephen.

[Michelle-TalkTalk]

Hi Stephen,

No problem 🙂 Please let us know how you get on.

Michelle

[5guitars]

Hello again Michelle,

Thanks for getting back to me.

Will do as you suggest, as soon as I'm able to and then respond with any results.

Do appreciate your ongoing help & support.

Thanks again,

Stephen.

[Michelle-TalkTalk]

Hi Stephen,

Ok. If the main socket does have a test socket then please can you connect the microfilter, router and phone (if you use one) to the test socket. If there is no change in speed within 24hrs then we can send you a replacement router to see how this compares. Would this be ok?

Thanks

Michelle

[5guitars]

Good morning Michelle and thanks for getting back to me.

Yes, I think that there is a test facility behind the cover of my main (and only) socket. I can borrow a spare TalkTalk router from a neighbour. Due to some things happening in the home, I may not be able to carry out any tests you require until tomorrow, but please explain fully what you'd like me to attempt and I'll get onto it ASAP.

Regards,

Stephen.