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Thursday - last edited Thursday
This is approximately the 4 or 5th time this has occured. For a period of time usually a number of days my internet connection will drop out repeatedly every few minutes at intervals throughout the day.
I have called before to report this because it was happening for over a week. An engineer was booked but lo and behold the day before he was due to visit the symptoms stopped so I can cancelled as I don't want to be charged if he doesn't find anything.
It's been happening yesterday and today. From about 2:30 onwards. Yesterday it happened approx 6 times in that period and has happened today 3 times already.
Every time I do a line test it says nothing found.
I am certain it is not my equipment (unless it's your router). No it's not WiFi, everything is cabled. No resetting the router doesn't work. No using the test socket doesn't make a difference. None of these Noddy troubleshooting techniques do anything.
Apparently it's impossible to speak to an actual human being who knows anything over the phone so I'm posting here in the hopes of reaching someone.
I have a video of it happening so you can see what's up if necessary.
The videos would be from when it happened 6th, 7th a d 8th November 24 but apparently I can't browse files on my phone to upload them.
yesterday
Hi. I've updated my profile. Thanks
Friday
Hi MetalHealth
Can you please update your Community Profile to include your
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Do not post any personal information, account numbers or phone numbers publicly.
Thanks
Karl
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Thursday
Hi @MetalHealth your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.