Speed has halved since yesterday....

[5guitars]

Please help....!

My download speed had consistently been around 40-41mbps for ages and it has now dropped to just 21mbps. Nothing with the equipment inside the house has changed for at least the last 12 months.

Stephen.

[Debbie-TalkTalk]

Hi Stephen

No problem 🙂

Debbie

[5guitars]

Thanks!

Regards,

Stephen.

[5guitars]

Thanks Debbie!

Regards,

Stephen.

[Debbie-TalkTalk]

Hi @5guitars 

I'm so glad to hear that the speed has remained stable, thanks for letting me know 🙂

In regards to full fibre, if you keep checking our availability checker below, this will show once FTTP is available in your area.

Your Future Fibre Support Hub

[Gliwmaeden2]

Thanks for the update about the speeds, @5guitars.

Regarding Full Fibre, you need to periodically check for availability  - it's either yes or no at the time, but it will not show as available on their systems until it can actually be delivered. Staff don't have advance warning. 

[5guitars]

Good morning Debbie & Michelle1

Just thought that I'd let you know that speeds are remaining stable at around 41.3 mbps download & 10.0 mbps upload. Thanks again for your help in restoring them!

BTW, does TalkTalk have any idea when/if full fibre to the premises might be available to my postcode?

Regards,

Stephen.

[Debbie-TalkTalk]

Hi Stephen @5guitars 

I've been advised that it meant that Openreach were dealing with an issue within the network to have it back to normal asap.

Thanks

Debbie

[Debbie-TalkTalk]

Morning Stephen @5guitars 

That's great 🙂

Let me try and find out more information about the mass sync event question.

Debbie

[5guitars]

'Afternoon Debbie!

Do hope that all is well with you? Just to let you know that my speeds have been consistently around 40-41 mbps over the weekend, so fingers crossed that this remains so.

BTW, before I 'disappear,' could you please explain exactly what is what Open Reach refer to as a, "mass sync. event'" which caused/contributed to my speed issue? This has been mentioned on previous occasions and has always left me rather puzzled.....

Regards,

Stephen.

[Debbie-TalkTalk]

Hi Stephen @5guitars 

You are very welcome 🙂

If you do experience any further issues then please let me know.

Thanks

Debbie

[5guitars]

'Morning Debbie!

Thanks for continuing to monitor my connection.

Yes......I checked yesterday and was pleased to see that the speed to my device was 40-41 mbps, which was the speed I had been getting before this issue.

Really appreciate the efforts that Michelle and yourself have made to rectify the problem, so many thanks once again.

Regards,

Stephen.

[Debbie-TalkTalk]

Morning @5guitars 

I've checked the connection stats this morning and the line is now in sync at just under 45mb, when I last checked it was 40mb.

How's the connection been for you?

[Debbie-TalkTalk]

No problem 🙂

[5guitars]

Thanks Debbie!

Regards,

Stephen.

[Debbie-TalkTalk]

Hi @5guitars 

It's no problem 🙂

I will check the connection stats/speed again on Friday just to make sure that everything looks ok. The speed may increase further.

Debbie

[5guitars]

'Morning Debbie,

Thanks for your latest message. Indeed, after just having checked, my speed is now around 38mbps, which is just a couple of mbps less than when the speed markedly dropped a couple of weeks ago.

Do appreciate your help in rectifying this for me, I'm very grateful to you and your colleagues.

Regards,

Stephen.

[Debbie-TalkTalk]

Morning @5guitars 

The sync speed has started to increase and is now in sync at just under 40mb.

There is a message from Openreach to advise - No problem found on the Openreach network. The performance of this service may be impacted by a recent mass sync event. 

The speed may increase further once the connection settles down following the mass sync event completed by Openreach.

[Debbie-TalkTalk]

Hi @5guitars 

Thank you 🙂

You too 🙂

Debbie

[5guitars]

Will do Debbie and thanks for your continued support!

Have a good weekend!

Stephen.

[Debbie-TalkTalk]

Hi @5guitars 

Please can you keep the router powered up and I will check the connection stats again on Monday morning to see if DLM has made any changes to the profile/line speed, now that the line tests are clear.

Thanks

Debbie