Speed Dropped

[plb46]

Hi

For the last six months I have had a download speed of around 41mbs. In the router settings a speed of 44144 kbps. However, in the last week or so the speed has dropped to 32399 kbps and there has been no change in my set up. I ran the test your connection on the Talktalk speed check page and was told there me be problem so to run line test no 15491776.

 I then later received a text to say there was no problem etc check my set up. A speed test this morning now shows 33 Mbps to the router and 30 Mbps to your device. Also shows now a guaranteed speed of 30 Mbps this should be 40 Mbps as I am on Fibre 65. Perhaps this could be investigated for me thank you.

Regards plb46

[sabelo-TT]

Which is also correct Billx. 

As I have also kindly asked @plb46 privately about this matter, I have picked up on minor line faults that I am working on my end. 🙂 

Sabelo 

[sabelo-TT]

Which is also correct Billx. 

As I have also kindly asked @plb46 privately about this matter, I have picked up on minor line faults that I am working on my end. 🙂 

Sabelo 

[Billx]

Hi, @plb46 

Re: 'shows now a guaranteed speed of 30 Mbps this should be 40 Mbps'

The guaranteed speed of a customer shown within 'MyAccount' cannot be relied upon. It is not always accurate.

To see your guaranteed speed, you should rely on what is stated on your CONTRACT_SUMMARY.pdf document, which would have been sent to you in the beginning.

Bill

[sabelo-TT]

Hi there plb46, 

We’re really sorry for any trouble you’ve been having. To help you better, we’d like to discuss some sensitive account details privately. I’ll send you a private message so we can continue from there. 😊

In the meantime, you might want to try resetting your router. This can help clear out any old data that might be slowing things down. It’s a simple step that could improve your service. Here's a link which will assist with these steps 🙂 Restore your router to factory settings - TalkTalk Help & Support 

Thanks.