We cannot see what you say it's costing, @KatKiller!
People used to complain when a new router didn't materialise with every renewal! Now they seem to be sending these out more automatically but they do charge postage usually.
You'll need to contact Talktalk directly about this as there's no staff support on here any more.
Call 03451 720088 (or 03451 720074 for full fibre issues) or use Live Chat.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
