We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
Hi since the last week or so, I am unable to go onto reddit. I have tried chrome, and brave, but I cannot access either so it's not a cookies related issue. I can access the APP fine on my phone however that's an app.as per usual, i've tried to check...
Hi there, I'm having Full Fibre 500 installed by OpenReach next week, will I be sent a newer up to date router or will I be using my current one? I recall the operator I booked it with saying i would get a welcome pack and, I think, new equipment, bu...
Hi, I have just ordered the SagemCom Fast 266 WiFi Booster for my Hub 3 900mb service and would like something clarifying please. Will the booster be connected via ethernet to my Hub 3 and act as wired backhaul? In that the Wifi signal will be as str...
My Fibre 150 VOIP connection is due to renew soon, but am looking to upgrade to Fibre 500 VOIP.I have some questions below that hopefully one of you can answer. I currently have Eero 6 running in Bridge Mode / Legacy Mode linked to a TP Link router (...
I'm an existing Full Fibre 150 VOIP customer connected via Openreach. Yesterday I switched my router over from a WiFi Hub 2 to a Wifi Hub 3. Although the new router appears to be working correctly and is showing my connected devices, when I go into '...
My Wifi connection has been disconnecting and connecting every few minutes continually for the last four or five days. I have been told that it is due to an electrical device near the router. However, my router has always been where it is right now w...
Hi,Just got my new fibre connection in and have sent back the old router today but the last time I had to get a replacement router there wasn't a return label and I forgot to contact you so is it possible for a bag and prepaid label to be sent to me ...
I've just upgraded from 150 to 500 package. I've been happily using my eero that was supplied for 4 years and it's been great. When I upgraded, they told me I had to use the new hub and it will be better. Id much rather keep the eero as I've bought a...
I was forced to join full fibre as my telephone exchange is being terminated... the first engineer sent out was an overground one only (one of the other companies) and did the inside install but that was it... He tried to drill a straight hole and ca...
My wireless router is flashing orange. I can get broadband by connecting to directly to the City Fibre box via ethernet, but not via the router. Router has been reset but it made no difference. I've spent 4 hours in agent chat today and got nowhere. ...
Had one of the new Amazon Echos arrive today. Then the problems with the wifi started with the Samsung TV. Finally tracked it down to the Hub3 giving the same DHCP address to the echo and the TV. Sorted by giving the devices static addresses. Problem...
Hi everyone, hope you’re well. I want to extend the reach of my eero, can I simply buy another eero device and plug it in to a power socket? I don’t have any more telephone sockets.
So after spending over an hour on chat i decided to upgrade to the 500 voip service from the 150 service. everything went smoothly to start i agreed the monthly cost which was more than the cost for new customers, but went with it ! I read the advert...
Our Internet goes off we have to switch of the router for at least half an hour then it works for about 10 minutes then have to switch it off again been doing this since Friday can't speak to anyone at talktalk.
Hi,Following on from my topic FF150/FF500, I have connected the new Hub that arrived today for my new FF500 Data Only Plan( Starting this Monday).A few devices have connected when I have changed the Wireless Password to the one I had previously. The ...
Hello all. I recently upgraded from 75mb to 150mb but I feel like I am still locked to 75mb. My setup is that I have a black box modem attached to the wall which I think is a Calix 801g. That goes into a little white cable in the wall. I have a TP-Li...
Hi All,It,s coming to that time of the year again to re-new or look for something else that,s on offer. I,m interested in the TT500 as I,m currently on TT150 Data Only. My current set up has two other Eero,s (6) in different rooms, while the main one...
hi all, yesterday I lost connection to sky through the sagecom wifi hub other websites were ok as far as I could tell , remembering something similar a while back I checcked the DNS servers in the router and changed the main one to 8.8.8.8 the google...
Hi, I have full fibre and one of my devices on my network (microchip catflap hub connected by ethernet) has suddenly stopped working and is not connecting to the network after working fine. The device is fine as it actually works if I connect it to m...
I turned off my router now it won’t stay on unless I keep my finger on the power button
Reported and case opened. Then nothing! Chat line delaying until 9pm!
Morning I need to change the subnet on my present hub2, mainly because I need to use my existing router to use my present configuration. Because the Grandstream became so unreliable and the Eeros bought the dust with blown power bricks, (yes I know, ...
I have an outreach engineer coming in a few days to install fibre broadband. Should I receive a router in the post prior to this?
Since receiving my new router and full fibre my indoor camera does not work. Apparently because it is only compatible with 2.4 g. Is my router dual 2.4 and 5g or just 5g?
I'm upgrading to 500 full fibre next week from 150 fibre. When 150 was installed, it came with an eero 'router'. The upgrade includes a wi-fi hub3; do I replace the eero with this new hub or can I leave the eero as is and get the 500 speed through th...