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Very Important - V2 Sagemcom FAST266 WiFi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

V202 firmware.png

Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Poor compared to Shell

I got migrated across to talk talk when shell broadband was bought by Octopus. With Shell despite the bad press they got, the service I received was really good on full fibre 100. Never dropped, no buffing great. Err so much has changed since Talk ta...

When you remove our copper connection

I am struggling to get an answer about the one hour battery back up for fibre.You will soon be tired of me telling you that we get several power cuts a year as long as 11 hours in a couple of instances. None of the four mobile networks can provide a ...

Anttut1 by Chatterbox
  • 149 Views
  • 3 replies
  • 0 like

Fibre - landline phone!?

just had fibre installed but how do I connect the landline phone to eero? I think I need a DVA or thing to connect it to eero?! How do I get one as I can’t get through chatbots to a real person?!

Internet down

Broadband has been down for a week now! I’ve reported twice on the phone and at least twice online to agents too. Often get cut off both the phone and the chat before any solution given. An engineer was supposed to be on their way on Tuesday 24th but...

Z&R13 by Popular Poster
  • 751 Views
  • 25 replies
  • 0 like

Cisco VPN AnyConnect no working

Hi, Unable to sign into Cisco anyConnect VPN for over a week. Tried calling and live chat, talktalk unable to resolve. Have reset the router. No difference. HELP as live chat support been poor to date and now thinking of leaving

Replying to messages on threads

I posted about an issue I am having with my Eero Router & Wi-Fi. I had a very helpful response but there was no where to sent a reply to that. I keep having to send private messages. Even then I cannot see anywhere to reply, so I just have to keep ge...

To clear the LOG within the Router.

I am currently using a FAST 5464.I thought it might be an idea to request TalkTalk, whether it could clear the log within the router.If it can, I want the current setting of 'Disabled Optimization' to remain as is. And the latter, is more a condition...

Billx by Super Duper Contributor
  • 277 Views
  • 3 replies
  • 0 like

Full Fibre Disconnecting Constantly

Hi,We’ve been having issues with our fibre since installation back in May. An engineer came out in August and confirmed there’s nothing wrong on the Openreach side, and it failed a more in depth test on the TalkTalk side but when he called support th...

gftnc by Sightseer
  • 396 Views
  • 9 replies
  • 0 like

Home move nightmare

HiI moved home over two weeks ago. I received a new contract from TalkTalk on the 4th of September. Openreach came as planned to install fibre connection on the 17th. I remain without a router and my account is as per previous contract in old address...

Moving router to another room

Hey there, I am wanting to know if I am able to have my router moved to another room, as where it is currently located will become a babies room. I am getting an attached shed in the back converted into an office and would like it moved there if poss...

Sam1237 by Newbie
  • 164 Views
  • 2 replies
  • 0 like

I need a returns bag for two routers

Hi, I cancelled my contract last month and was told I would receive returns bags for my routers / equipment, which I have to return by 20th Sept and if I didn’t I would have to pay £50, but I haven’t received anything to return the goods with yet, pl...

Telephone

I currently have a Talk Talk Wi-Fi hub . There is a port on the back of this router that allows connection to my land line telephone and all is working well . Talk talk have now sent me an Eero router . On the back of the router , there is not a port...

Superq53 by Popular Poster
  • 254 Views
  • 5 replies
  • 0 like

Engineer booked today but no sign of router

Hi I signed upto talktalk full fibre on 29th August.The engineer is booked for today between 8am and 1pm. According to talktalk website my router should of been delivered today by yodel but when I got home from work. Nothing behind my door. No router...

Sagecom router iPhone issues

Hi,i have a sagecom router and both my wife and I are having issues with iPhone wifi connections dropping out. Our macbook appears not to suffer the same issue.

Jhumph by Sightseer
  • 424 Views
  • 9 replies
  • 0 like

Delayed due to external issue

Good evening, At a bit of a loose end as I have not been given much information from Talk talk beyond the title of the topic. We had an engineer visit scheduled in the 5th of September but had not received the router or any equipment at this point. O...

Full Fibre 150 - Using Own Router/OPNsense

Hi, I used to be with Shell Energy and was migrated over to TalkTalk. Currently in the process of upgrading from the VDSL based fibre 65 package to FTTP Full Fiber 150. We are currently using the Technicolor DGA0122 in bridge mode connected to our OP...

VPN

I have a second home in France and would like to set up a VPN link to my UK home. Is this possible using the eero router?

Router dead

My router is completely dead. How do i get a replacement 

lynnpash by Team Player
  • 331 Views
  • 9 replies
  • 0 like

Slow eero speeds on wifi dongle

Hi,I've just upgraded to fibre 150 from fibre 65 and was sent a fancy new eero 6 which seems great in itself.The two problems I'm having now is that my TPLink range extender is now really slow but I believe that is to do with eero being a mesh networ...

Eero 6 Weak Wifi Signal

Hi, I recently moved to TalkTalk as our neighbourhood got upgraded to fibre. The speed is great (500), when I am sat in the same room as the Eero 6 pro router (which is installed, badly I must say, in the corner of a room in the corner of our house)....

DavidL44 by First Timer
  • 1069 Views
  • 22 replies
  • 0 like

'FULL FIBRE 65 VOIP' ORDER - Status of WiFi Hub 2 order?

Hi OCE's I am due to upgrade to FF65VOIP, with Openreach installation this Thursday morning 05 September. On contacting Full Fibre Order Management today, I was informed that the WiFi Hub 2 router I am due to receive was for some unknown reason, not ...

aa2000 by Enlightened One
  • 800 Views
  • 19 replies
  • 0 like

No internet connection

Hi, have had no internet connection since 12:30am. Technical couldn't help me so have said the full fibre team would call me at 10am... still no calls. I need my wifi back up and running asap!