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Very Important - V2 Sagemcom FAST266 WiFi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Complaint Resolution

Hi, Looking for advice regarding TalkTalk resolving a complaint, but not actioning the resolutions. I raised a complaint regarding the installation location of my FTTP equipment. The engineer said that my chosen location close to my WiFi using device...

DJROE1 by Sightseer
  • 272 Views
  • 8 replies
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FF150 upgrade

I have asked to upgrade to FF 150 today and been told I will get a eero 6 routerI specifically asked the sales team to confirm the new set up will reach my remote garage.The garage is currently fed using talk talk extenders and my existing router. Sa...

Eero pro 6

Well try as I might, I just could not get used to the limitations with these routers. Yes, I know they are designed for basic easy set but they do lack features that you need. Never understood why they setup on 192.168.4.* for a start. Had to reset t...

New router not provided

Afternoon,CityFibre installed full fibre to my premises on 10.12.24. TalkTalk said router had been dispatched. Then 3 days later still no equipment, TalkTalk said would be sent in 3 days. Do I get a router with the upgrade or still use existing wifi ...

MacyZN21 by Popular Poster
  • 120 Views
  • 2 replies
  • 0 like

Broadband Hub stopped working overnight

My hub has stopped working overnight and is showing a solid amber light. I’ve tried all the usual steps to fix (disconnecting from power for 30mins, soft reset, factory reset) and had no success. I’ve tried the chat support but due to long waiting ti...

RonanM by Visitor
  • 336 Views
  • 8 replies
  • 0 like

Router problem

HiI have a problem with my router the white light is solid but there’s no internet connection! If I unplug the router then plug it back in it works for around one hour then the problem comes back!

Connection keeps dropping

I have Fibre 250 , never had an issue until last week, on an evening the connection drops around 5/6 times not sure about the daytime, I have a PC connected via LAN and everything else via WiFi, all lights indicate everything is fine, the PC comes up...

IAN85 by Visitor
  • 143 Views
  • 5 replies
  • 0 like

No consistent internet connection

Hello, Over the past few days, I’ve been experiencing connectivity issues with my TalkTalk router, which has prevented me from accessing the internet. I was informed that my old router might be the cause and was sent a replacement, which I set up las...

lamia1 by Repeat Guest
  • 543 Views
  • 19 replies
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Using my old router as an AP

Hi. I switched to full fibre yesterday, so have my old router a FAST 5364-3 and would like to use it as an AP. I've been trying to follow online instructions without success. Can someone let me know if it's possible and if so hep me please?Many thank...

cookie by Conversation Starter
  • 98 Views
  • 1 replies
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Intermittent fibre connection

Since last night our broadband had been playing up. It connects but then after 2 hours the connection is non-existent. I keep resetting the router, even turning off at the wall and resetting, which fixes the issue for a couple of hours, but the last ...

FTTP Plug Sockets.

I had FTTP installer recently at the only point where its close to the required twin power socket this presented a problem as i already use one of the sockets i searched several sites where this issue was discussed and found you do not have to have t...

plug.jpg ee.jpg

Eero 6 offline

Hi. My eero pro 6 gateway has gone offline randomly and does not want to come back on. Cannot perform connection test, have cycled the eero and the direct box connection (modem, maybe? Not 100% familiar with the terminology).Very frustrating to have ...

Resolved! Eero 6 pro as an extender

I have Full Fibre 150 with a Eero 6 pro router. I'm installing an additional Eero 6 pro (supplied by Talk Talk) as an extender to eliminate bad signal in part of my house. My question is, as the Eero 6 pro used as an extender has two available networ...

ColRe1 by Repeat Guest
  • 154 Views
  • 1 replies
  • 0 like

do not want full fiber

hi i cancel my full fiber installation but talktalk has sent me a new router and a recycle bag . if i send my old router am i accepting full fiber or should i send the new one . (if i do not send any i will be charged £50 help

Eero not connecting to working internet

I have a pretty-much working wifi hub2 which I would like to replace with the eero router (to see whether it fixes the internet drop-outs we are having several times a week).TalkTalk have sent me an eero router, however it won't pickup an internet co...

JeffT by Popular Poster
  • 248 Views
  • 4 replies
  • 0 like

3rd party rourter setup

Hi everyone I need help. I am trying to replace the Sagencom FAST 5464-2 router with a 3rd party router to work directly from the ONT (ASUS RT-A87U). I am configuring with Auto IP and VLAN 101 priority 0 (https://community.talktalk.co.uk/t5/Articles/...

bralla by Sightseer
  • 492 Views
  • 16 replies
  • 0 like

Resolved! Commscope

My FTTP was installed yesterday and its working fine, when I checked the eero app i saw 4 connected devices three i recognised and one called Commscope which i didn't does anyone here know what it is? I did search and find *removed* but still haven't...

Broadband failure

I unplugged our system yesterday to put up Christmas Tree, on reconnection nothing worked.We had three green lights on the Openreach box, Eero light was orange and the small black box, that connects to Eero had green and yellow on reverse but only tw...

Theshed by Team Player
  • 1123 Views
  • 29 replies
  • 0 like

ONT move farce

How do you get the ONT box moved. I've tried calling no help webchat terrible. Please help?

pawson by Visitor
  • 237 Views
  • 5 replies
  • 0 like

Eero pro 6 suddenly stopped working

Hello. I left my house today and when I came back my eero pro 6 was showing a red light and was unable to connect to internet. My ONT is showing 3 green lights (Power, PON & LAN - not the LOS so no fault there) I got in contact with the chat support ...