We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
HiNew installation of Fibre 900 today with two Eero Pro 6 boxes.All set up and working, speed from the main box is great, getting 938 Mbps download and 108 Mbps upload according to the apps speed test.However the wifi is a different story altogether....
why do i need to replace with EERo 6?i dont see well cant use a smart phone and also Deaf.why can i not keep same router
I have a slightly different setup with my current provider (non-fibre). When I had an escape of water it destroyed the interior of the house, which required stripping the building to the walls and rewiring. While there was no plaster I put in lots of...
- FTTP installed today by Openreach- Fibre 500 with Eero pro 6- Previous posts hint it could be an activation issue, or the S/N needs to be linked? All help would be greatly appreciated, please do ask for any more information that’s needed.
I’ve put in multiple requests on live chat for an additional eero/booster for my home due to lack of wifi range, both times I was told they had been ordered for me but still no sign of them after 6 working days of waiting each time.
I'm having an issue with my Eero router. Everything worked well until I changed my WiFi password. After updating my devices with the new password, my Blink sync module wouldn’t connect. I tried a guest network with the old password, and it worked—but...
Just been upgraded to full fiber with a new router, but can not set port forwarding on the router.I want to set a basic FTP server as i occasionally share large files and this is the most effective way of doing it. My old SKY router worked perfectly....
Well, it has started!!! Eero pro6 refusing to reboot from app, refusing to talk with app, unable to turn off thread, refusing to do speed test. Router has been manually rebooted, turned off for a few minutes and still no response. App has been stoppe...
Hi Folks, My activity log always shows zero ad blocks and zero threat blocks. This is despite 16 devices being connected and used to access internet on regular basis. i have restarted the both eero routers . An y fix for this issue? Thanks routers. A...
Hi my router is not working could u please send a new one please
We are upgrading to Full Fibre 900 using the Eero 6 Pro set up. Currently we have a hard wire connecting from the router in the main house to a small garden office - can this setup be replicated with our new hardware?
Hi, My eero is stuck on Channel 49 (155) on the 5 Ghz frequency, I have some devices that cannot use channel 155 so can I request that this be changed to the lower range please like others have in the forum like here, here, here, here & here. I am on...
I have recently had a hell of a time with talk talk since they switched me to full fiber 25th October I have had no Internet or phone line which is now thought the hub I have been on technical support chat alot of times and they don't help what's so ...
I am at a loss, and don't know what to do. I am a former Shell energy customer, brought across into TT. My new Full Fibre 150 only gave a maximum of 108Mb. After MUCH conflab with the Shell migration team, I was assigned to a chap in customer support...
Do I have to use the Eero as in my office which is above the router I seem to get noticeably slower download speeds than the old Sagemcom router. Back to back I got 120mb download on the new eero and 150mb with Sagecom, plus none of my smart bulbs wo...
When I perform a google search on a product e.g. "double glazed sash windows" from any device in my home and click on a sponsored link, I'm presented with a "This site can't be reached www.googleadservices.com's server IP address could not be found T...
I’ve had no internet since the 22nd October. The ont is all green lights, eero won’t connect to the internet and comes with a wan/ip error. multiple hours daily on the live chat. One city fibre engineer who never showed up but apparently fixed the is...
Got a puzzle. Called up your call centres the other day was moved around several times getting different answers to the same question. Currently on G fast. I Occasionally I have outages which I have to turn off the modem from open reach for 20 minute...
Recently upgraded to Full Fibre 150 and found that 2 exterior SoloCam 40 cameras,previously running on 2.4 GHz frequencies, will not work. They will only work on older 2.4 GHz frequency!!I was not aware of this particular frequency difficulty prior t...
How is this achieved? For example I want to my limit my son's access to his tablet between certain times of the night and morning so he actually gets to sleep and hasn't got his tablet distracting him on school mornings. Found this easy with the virg...
On Wednesday 23rd October 2024 I was upgraded from FTTC to FTTP.Unfortunately I still have not received the new router 2 days later.My old router does not have the green digital voice phone socket.I am on the FIBRE 35 package.Please can you send me t...
I was offered it in August but was close to contract end- wasn't sure if was staying with talktalk. I have now renewed my fibre 65 and the free 150 FTTP upgrade has returned.Just wanting to clarify do I still have the option to ask for the HUB2 that ...
We don't stay in a particularly large house just a 2 story, 2 bedroom. But I can't seem to get a decent connection to my xbox through wifi. I do have a second Eero router but it won't connect to the main one that is downstairs even they can see each ...
i have had Full Fibre 500 since the start of August this year and up until last week i have been very happy with the service. But last week my devices started losing internet connection, they are still connected to the wifi but no internet even when ...
I was with Shell and now it seems I am with Talktalk. I am on the Fibre 500 but it is painfully slow. I suspevct it might be the old router I recieved from Shell. I see from the TT spec that I should have the Amazon eero router.... how do i go about ...