We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
I got migrated across to talk talk when shell broadband was bought by Octopus. With Shell despite the bad press they got, the service I received was really good on full fibre 100. Never dropped, no buffing great. Err so much has changed since Talk ta...
I am struggling to get an answer about the one hour battery back up for fibre.You will soon be tired of me telling you that we get several power cuts a year as long as 11 hours in a couple of instances. None of the four mobile networks can provide a ...
just had fibre installed but how do I connect the landline phone to eero? I think I need a DVA or thing to connect it to eero?! How do I get one as I can’t get through chatbots to a real person?!
So I've had a rough time trying to just get my contract renewed and the service actually started. Finally thought that hurdle was over, despite an ongoing complaint about the 'customer loyalty team', the service I signed a contract for was started 2 ...
I have a Sagemcom FAST 5364-3.T8 router, but it has the same software version SG4K100202 as others have reported this problem with.All 3 of our phones are Motorola:Moto G6+ Android 9Moto G54 Android 14Moto G8 Android 11The phones work ok for wifi-cal...
Broadband has been down for a week now! I’ve reported twice on the phone and at least twice online to agents too. Often get cut off both the phone and the chat before any solution given. An engineer was supposed to be on their way on Tuesday 24th but...
Hi, Unable to sign into Cisco anyConnect VPN for over a week. Tried calling and live chat, talktalk unable to resolve. Have reset the router. No difference. HELP as live chat support been poor to date and now thinking of leaving
I posted about an issue I am having with my Eero Router & Wi-Fi. I had a very helpful response but there was no where to sent a reply to that. I keep having to send private messages. Even then I cannot see anywhere to reply, so I just have to keep ge...
I am currently using a FAST 5464.I thought it might be an idea to request TalkTalk, whether it could clear the log within the router.If it can, I want the current setting of 'Disabled Optimization' to remain as is. And the latter, is more a condition...
Hi,We’ve been having issues with our fibre since installation back in May. An engineer came out in August and confirmed there’s nothing wrong on the Openreach side, and it failed a more in depth test on the TalkTalk side but when he called support th...
I have a Sagemcom FAST 5464-2.T4 router: software version SG4K100202 I have been using this router with wifi-calling on my Android mobile phone for ~18months. Note my Motorola phone has an icon which shows when wifi-calling is active. Since last week...
HiI moved home over two weeks ago. I received a new contract from TalkTalk on the 4th of September. Openreach came as planned to install fibre connection on the 17th. I remain without a router and my account is as per previous contract in old address...
Hey there, I am wanting to know if I am able to have my router moved to another room, as where it is currently located will become a babies room. I am getting an attached shed in the back converted into an office and would like it moved there if poss...
Hi, I cancelled my contract last month and was told I would receive returns bags for my routers / equipment, which I have to return by 20th Sept and if I didn’t I would have to pay £50, but I haven’t received anything to return the goods with yet, pl...
I currently have a Talk Talk Wi-Fi hub . There is a port on the back of this router that allows connection to my land line telephone and all is working well . Talk talk have now sent me an Eero router . On the back of the router , there is not a port...
Hi I signed upto talktalk full fibre on 29th August.The engineer is booked for today between 8am and 1pm. According to talktalk website my router should of been delivered today by yodel but when I got home from work. Nothing behind my door. No router...
Hi,i have a sagecom router and both my wife and I are having issues with iPhone wifi connections dropping out. Our macbook appears not to suffer the same issue.
Good evening, At a bit of a loose end as I have not been given much information from Talk talk beyond the title of the topic. We had an engineer visit scheduled in the 5th of September but had not received the router or any equipment at this point. O...
Hi, I used to be with Shell Energy and was migrated over to TalkTalk. Currently in the process of upgrading from the VDSL based fibre 65 package to FTTP Full Fiber 150. We are currently using the Technicolor DGA0122 in bridge mode connected to our OP...
I have a second home in France and would like to set up a VPN link to my UK home. Is this possible using the eero router?
My router is completely dead. How do i get a replacement
Hi,I've just upgraded to fibre 150 from fibre 65 and was sent a fancy new eero 6 which seems great in itself.The two problems I'm having now is that my TPLink range extender is now really slow but I believe that is to do with eero being a mesh networ...
Hi, I recently moved to TalkTalk as our neighbourhood got upgraded to fibre. The speed is great (500), when I am sat in the same room as the Eero 6 pro router (which is installed, badly I must say, in the corner of a room in the corner of our house)....
Hi OCE's I am due to upgrade to FF65VOIP, with Openreach installation this Thursday morning 05 September. On contacting Full Fibre Order Management today, I was informed that the WiFi Hub 2 router I am due to receive was for some unknown reason, not ...
Hi, have had no internet connection since 12:30am. Technical couldn't help me so have said the full fibre team would call me at 10am... still no calls. I need my wifi back up and running asap!