We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
Hi there. My router is based in my livingroom, the kids tablet and tv is working fine upstairs but for almost 3 days the WiFi in the livingroom has been working max 5 minutes at a time then will not work for hours. I have an eero 6 plus, I have spoke...
Does TalkTalk Fibre 900 support IPv6?
Hi. I have been without Internet access since Monday now. The router has a solid white light but no connection at all.There is an announcement on the website saying there is an update that the fault should be sorted by this morning - Updated last nig...
Hi, Looking for advice regarding TalkTalk resolving a complaint, but not actioning the resolutions. I raised a complaint regarding the installation location of my FTTP equipment. The engineer said that my chosen location close to my WiFi using device...
Since Wednesday of last week, my fibre broadband has dropped every couple of hours. The router light is still showing as solid white but the only thing which fixes the issue is resetting the router. it’s 0715 and I’ve had to do this twice today alrea...
The only way to resolve issues with talk talk is to leave and find a new internet provider We have had a fault for 2 months, have spent hours and hours on chat txt and phone help and the problem remains
I’ve been having an ongoing problem all week where every hour or so my internet stops working. When I go into the wifi settings on all my devices it shows “connected without internet”. This is typically solved by restarting my router but will only wo...
Like many recent posts, my connectivity is lost several times per day. Connections via both Wi-Fi and Ethernet fail to reach the internet. During these issues the status light on the hub remains solid white. Powering the hub off and on restores conne...
Hi, My connection has been stable for ~2 years now, but a couple of days ago I've been getting disconnects every 40 min to 1 hour, and it is causing me major issues. I have restarted the router, factory reset the router, disconnected devices from the...
HiI have a problem with my router the white light is solid but there’s no internet connection! If I unplug the router then plug it back in it works for around one hour then the problem comes back!
Hello, Over the past few days, I’ve been experiencing connectivity issues with my TalkTalk router, which has prevented me from accessing the internet. I was informed that my old router might be the cause and was sent a replacement, which I set up las...
Since last night our broadband had been playing up. It connects but then after 2 hours the connection is non-existent. I keep resetting the router, even turning off at the wall and resetting, which fixes the issue for a couple of hours, but the last ...
Hello, i have raised this with talktalk support numberous times via live chat and through the phone line, all line and speed tests showed excellent condition and no issues. I have an 2 x Eero Pro 6 routers, one upstairs in my house, one downstairs. I...
I read a thread earlier on the subject of boosters but didn't want to hijack that thread so i have opened my own. Are boosters free, discounted or full price i ask as my son is a gamer and his bedroom is furthest away from the router he says its been...
My internet connection for the last hour has been going down for around 15-20 mins then coming back on for a few mins. I’ve tried restarting the router however the connection went down with a couple of minutes. i have done a line test on talk talk we...
So I have just upgraded to full fibre 500.have a couple of weeks before Installation My question Is how do I connect multiple devices Via Ethernet , From what I have seen online there Is only one Ethernet port??Will I need an Ethernet hub/switch ??th...
I’ve tried resetting, turning it off, support hasn’t answered back for almost an hour and I can’t speak to anyone on the phone. Ran a test and it has flagged a ‘problem’ but doesn’t state what the issue is or how to fix it. Anything I can try?
Hi,I have full fibre via City Fibre. I use my broadband for 2 or 3 hours a day.During the past week twice while I have been using the broadband my connection has stopped working for between 5 and 10 minutes.The lights on my two euros stay on and the ...
Got a puzzle. Called up your call centres the other day was moved around several times getting different answers to the same question. Currently on G fast. I Occasionally I have outages which I have to turn off the modem from open reach for 20 minute...
i have had Full Fibre 500 since the start of August this year and up until last week i have been very happy with the service. But last week my devices started losing internet connection, they are still connected to the wifi but no internet even when ...
No solution is suggested by the chat bots and I’m at my wits end service is incredibly bad bordering on the ridiculous.I’ve updated the settings the firmware , the service is so bad I usually have to end up hotspotting from my phone to my computer wh...
Hi, I keep losing my internet connection, the eero light goes red. This happened about a half a dozen times on Saturday 12th October and then happened once again today (14th October), each time it has happened all 3 lights on the ont have been green....
Our Sagemcom Fast5464-2.00 has started to reboot back to factory default several times recently. With todays ‘smart home’ this is very inconvenient as the many interconnected devices all rely on knowing the personal SSID & WiFi password that we have ...
Looks like the installation was faulty, now the box outside my house is falling off the wall and I've lost all phone and TV services, so having to use my wifi on my phone to communicate
Hi, i am using wireless and wired connections. About 1-2 month ago random devices couldn't connect to wireless LAN. Wired ones had no issues. Internet was always available on still connected devices and internet speed was very good. Usually restart o...