We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
Hi, I just migrated from Shell to yours (talk talk) now I am having consistent problems with the internet dropping of course i have looked at the advice or switching on and off and doing this throughout, it works for a little but then drops out again...
Hi,I believe this issue has been raised in previous posts but not sure how to remedy. I keep finding several of the devices connected to the 2.4GHz band are losing internet connection (Ring doorbell, Podpoint etc.). This is happening about almost eve...
HiI’m looking for some help with wifi issues that have been ongoing for a few months but are getting increasingly worse. Issue: My connection seems to keep dropping randomly it started late last year but as it was only for a a few seconds before re-e...
On Wednesday afternoon our fibre went out - this was after it was installed on the 6th of June and we had no connection for around 10 days due to someone plugging us into the wrong port in the Cab. Why it took 10 days for someone to even look at that...
I've had an ongoing problem since joining TalkTalk where my bluetooth speaker would suddenly stop working, which I put down to connecting my laptop to a separate monitor. I never had this problem previously, it only started occurring when I joined an...
Hello, I play online gaming and the server I play I get high packet loss (25%+) and its only when I'm in a place where there is a number of players. Do you know if I can do anything to help solve the issue?
Ever since I had accepted a seemingly great free offer to switch to to a "Better and faster" service known as "Fibre" my internet has had intermittent disconnects for up to an hour at a time constantly, Is there a way I can go back to what I was prev...
Hi, My internet keeps going down for 3-10 minutes many times a day, and have had engineers come round that have a look and they always say it is the router but nothing is being done. I have been trying to get in contact through the chat but nothing. ...
HelloI am on a 500Mbps package however I noticed in the last few months that my speed at the modem is automatically reduced to 94 every couple of week or so. I see this on the Eero app and when running a speed test the low speed is confirmed.To remed...
Due to lack of coverage from the router supplied by TalkTalk I purchased another from Amazon.I hoped to use this secondary eero to link my landline via the Digital Voice Adaptor so I can place my landline where I need it to be. The system was working...
Some time ago, Openreach were installing fibre at my neighbour's house and it took my internet down. They managed to get it back up again, but said it was likely due to a brittle or broken wire. Every time someone closes my front door (next to where ...
Hello I had the auto optimisation switched of originally for the standard broadband it made a big difference allowing me to choose the channels. So 3 months ago I upgraded to full fibre 2.4ghz and 5g we use and the speeds and connections have gone wo...
Is there any chance someone in support could check my line at the moment. It seems to be dropping out and massive packet data loss!Nothing has changed and it's been stable for weeks if not months.Something isn't right?There seems to be massive crackl...
Hello, we have just upgraded to eero for the full fibre experience and also we were recommended this to improve Wi-fi coverage in our house. We are seeing two issues: 1. Wi-Fi to the furthest room upstairs still isn't great. 2. Wi-Fi drops out many t...
Hi, Am having issues witth my internet last few weeks as it has been disconnecting twice and reconnects to the internet again. I have been disconnected twice last few weeks. I have messaged twitter Talktalk agent for help, they told me to connect my ...
HiNew customer just completed 10days stabilisation and having problems with devices being kicked of the 5ghz band all onto 2.4ghz and nothing making a difference except factory reset. However this is temporary sometimes it be OK from a few hours to 2...
Hi there, I have the Sagecom wifi hub and I am experiencing issues with some devices becoming unreachable on the network, despite the management console on the wifi hub showing that the devices are "connected" to the router. I also see constant (ie r...
So for the last 3 months on a night at 12am my Internet cuts out were I can't use my Internet at all but if I'm playing a game the game does not disconnect even if it's a online game, this happens for about 30 minutes or longer, I test my Internet an...
Dropouts and slow speed have been getting worse over the last few months - its now become a real problem with mobile phones disconnecting then reconnecting, wireless Fire TV & Alexa just stopping .. even the PC wired connection - ran a 3rd party spee...
Hello, I am having ongoing issues with my new Talktalk connection and I'm hoping someone here may be able to help as I have had multiple calls with Talktalk but we are yet to work out the issue. I recently moved house and as part of my move changed f...
May I order 2 x Free of charge boosters for 2 rooms with TV’s in as since Fibre installed I’m not getting full service of Netflix Prime Disney I Player etc in the other rooms bedroom kitchenthere was no problem before
Hello, I have full fibre which, since its installation in December of last year, has been regularly dropping out. Since the end of January I have recorded the dropouts when I notice them. It Generally drops 3-4 times a day for a minute or two. I am f...
Good News Story!Switched to Fibre 150 from copper some time ago. TT provided Eero router and GrandStream VOIP adapter 'free of charge'.I purchased from eBay a second router (to ensure a strong signal at the other end of the house) and an ethernet swi...
We've been having real problems with our WiFi the last few weeks, and today even with my laptop directly connected to the router via an ethernet cable. I work remotely from home and today I really struggled to join and stay in meetings. I've tried re...
Openreach installed Fibre 150 today but it keeps dropping out for WiFi. Doing speedtests sometimes get 150, sometimes 40, then a short time later back to 150 stamding in the same place. Sometimes won't connect at all. Then it suddenly does at 150 the...