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Very Important - V2 Sagemcom FAST266 WiFi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

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Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Broadband cuts out

Hi,I have full fibre via City Fibre. I use my broadband for 2 or 3 hours a day.During the past week twice while I have been using the broadband my connection has stopped working for between 5 and 10 minutes.The lights on my two euros stay on and the ...

jstype by Super Duper Contributor
  • 203 Views
  • 8 replies
  • 0 like

Keep losing Internet and eero light goes red

Hi, I keep losing my internet connection, the eero light goes red. This happened about a half a dozen times on Saturday 12th October and then happened once again today (14th October), each time it has happened all 3 lights on the ont have been green....

Sagemcom reboots and doesn't store config:-

Our Sagemcom Fast5464-2.00 has started to reboot back to factory default several times recently. With todays ‘smart home’ this is very inconvenient as the many interconnected devices all rely on knowing the personal SSID & WiFi password that we have ...

Kahawi by Participant
  • 554 Views
  • 10 replies
  • 0 like

damaged equipment

Looks like the installation was faulty, now the box outside my house is falling off the wall and I've lost all phone and TV services, so having to use my wifi on my phone to communicate

bel8bel8 by First Timer
  • 221 Views
  • 2 replies
  • 0 like

Sagemcom fast5364 dropping Wifi or Ethernet connection

Hi, i am using wireless and wired connections. About 1-2 month ago random devices couldn't connect to wireless LAN. Wired ones had no issues. Internet was always available on still connected devices and internet speed was very good. Usually restart o...

Mariusj by Popular Poster
  • 949 Views
  • 15 replies
  • 0 like

Intermittent Wifi

Hi, Our full fibre 150 keeps cutting out. Have tried all the usual stuff. Thanks

Firle92 by First Timer
  • 448 Views
  • 5 replies
  • 0 like

Poor compared to Shell

I got migrated across to talk talk when shell broadband was bought by Octopus. With Shell despite the bad press they got, the service I received was really good on full fibre 100. Never dropped, no buffing great. Err so much has changed since Talk ta...

High ping issue when connecting to NA Valorant servers

Hey, so I made a ticket with Riot regarding this so I'll just paste that into here:"Hi, my issue is that I'm having high ping when connecting to NA. I'm from the UK and my ping to my own servers are fine, however when trying to play with friends on N...

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notgeo by Team Player
  • 2063 Views
  • 21 replies
  • 0 like

Fibre Speed dropped from 500 to under 100

Ive had Talk Talk Fiber 500 about 12 months now, speed service was fine uptil july 2024, since its taken a massive nose dive from 500+ MBPS to 80-90MBPS. I on the same router as i started with, nothing has changed switching wifi for less interference...

Pritesh2 by First Timer
  • 575 Views
  • 7 replies
  • 0 like

Outstanding complaint

I am still waiting for the appointed manager to contact me regarding the complaint I raised in March 2024.Please can I ask why the appointed manager to my complaint has not yet contacted me to address this issue?

Internet dropping-

Hi, I just migrated from Shell to yours (talk talk) now I am having consistent problems with the internet dropping of course i have looked at the advice or switching on and off and doing this throughout, it works for a little but then drops out again...

Bronstar by First Timer
  • 344 Views
  • 3 replies
  • 0 like

Sagem Fast 5364 dropping internet connections

Hi,I believe this issue has been raised in previous posts but not sure how to remedy. I keep finding several of the devices connected to the 2.4GHz band are losing internet connection (Ring doorbell, Podpoint etc.). This is happening about almost eve...

Frequent and increasing drops in connection

HiI’m looking for some help with wifi issues that have been ongoing for a few months but are getting increasingly worse. Issue: My connection seems to keep dropping randomly it started late last year but as it was only for a a few seconds before re-e...

Frances- by Popular Poster
  • 2882 Views
  • 29 replies
  • 0 like

2nd fibre failure within 6 weeks

On Wednesday afternoon our fibre went out - this was after it was installed on the 6th of June and we had no connection for around 10 days due to someone plugging us into the wrong port in the Cab. Why it took 10 days for someone to even look at that...

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SimonRd by Team Player
  • 475 Views
  • 3 replies
  • 0 like

Eero interfering with laptop USB connections?

I've had an ongoing problem since joining TalkTalk where my bluetooth speaker would suddenly stop working, which I put down to connecting my laptop to a separate monitor. I never had this problem previously, it only started occurring when I joined an...

High packet loss

Hello, I play online gaming and the server I play I get high packet loss (25%+) and its only when I'm in a place where there is a number of players. Do you know if I can do anything to help solve the issue?

Fibre Upgrade has worsened my connection

Ever since I had accepted a seemingly great free offer to switch to to a "Better and faster" service known as "Fibre" my internet has had intermittent disconnects for up to an hour at a time constantly, Is there a way I can go back to what I was prev...

RJRiker by First Timer
  • 467 Views
  • 2 replies
  • 0 like

Need a new router

Hi, My internet keeps going down for 3-10 minutes many times a day, and have had engineers come round that have a look and they always say it is the router but nothing is being done. I have been trying to get in contact through the chat but nothing. ...

Download speed regularly decreased from 516 Mbps to 94 Mbps

HelloI am on a 500Mbps package however I noticed in the last few months that my speed at the modem is automatically reduced to 94 every couple of week or so. I see this on the Eero app and when running a speed test the low speed is confirmed.To remed...

davox by Team Player
  • 1372 Views
  • 15 replies
  • 0 like

Secondary eero losing connection

Due to lack of coverage from the router supplied by TalkTalk I purchased another from Amazon.I hoped to use this secondary eero to link my landline via the Digital Voice Adaptor so I can place my landline where I need it to be. The system was working...

Wiring issue?

Some time ago, Openreach were installing fibre at my neighbour's house and it took my internet down. They managed to get it back up again, but said it was likely due to a brittle or broken wire. Every time someone closes my front door (next to where ...

rjdown by Chatterbox
  • 442 Views
  • 2 replies
  • 0 like

WIFI channels keep changing full fibre very slow speeds

Hello I had the auto optimisation switched of originally for the standard broadband it made a big difference allowing me to choose the channels. So 3 months ago I upgraded to full fibre 2.4ghz and 5g we use and the speeds and connections have gone wo...