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Very Important - V2 Sagemcom FAST266 WiFi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...

Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Midnight until one am... No network

After spending several hours on different days, talking to chat agents I am still no further forward. Like many others, my network spasmodically switches off at 00:00 and comes back on at 1 am. I have tried checking if it is Homework time, but I can'...

Trebor58 by Chatterbox
  • 423 Views
  • 5 replies
  • 0 like

Internet keeps dropping on tv

Hi there. My router is based in my livingroom, the kids tablet and tv is working fine upstairs but for almost 3 days the WiFi in the livingroom has been working max 5 minutes at a time then will not work for hours. I have an eero 6 plus, I have spoke...

Connection issues, Fault not repaired

Hi. I have been without Internet access since Monday now. The router has a solid white light but no connection at all.There is an announcement on the website saying there is an update that the fault should be sorted by this morning - Updated last nig...

Caddvl by First Timer
  • 452 Views
  • 5 replies
  • 0 like

Complaint Resolution

Hi, Looking for advice regarding TalkTalk resolving a complaint, but not actioning the resolutions. I raised a complaint regarding the installation location of my FTTP equipment. The engineer said that my chosen location close to my WiFi using device...

DJROE1 by First Timer
  • 967 Views
  • 14 replies
  • 0 like

Router continuously needs to be reset?

Since Wednesday of last week, my fibre broadband has dropped every couple of hours. The router light is still showing as solid white but the only thing which fixes the issue is resetting the router. it’s 0715 and I’ve had to do this twice today alrea...

Broadband fault

The only way to resolve issues with talk talk is to leave and find a new internet provider We have had a fault for 2 months, have spent hours and hours on chat txt and phone help and the problem remains

WiFi keeps showing as connected with no internet

I’ve been having an ongoing problem all week where every hour or so my internet stops working. When I go into the wifi settings on all my devices it shows “connected without internet”. This is typically solved by restarting my router but will only wo...

abby23t by First Timer
  • 1636 Views
  • 23 replies
  • 2 like

Connectivity problems daily

Like many recent posts, my connectivity is lost several times per day. Connections via both Wi-Fi and Ethernet fail to reach the internet. During these issues the status light on the hub remains solid white. Powering the hub off and on restores conne...

Mark_G1 by First Timer
  • 581 Views
  • 8 replies
  • 1 like

Router problem

HiI have a problem with my router the white light is solid but there’s no internet connection! If I unplug the router then plug it back in it works for around one hour then the problem comes back!

No consistent internet connection

Hello, Over the past few days, I’ve been experiencing connectivity issues with my TalkTalk router, which has prevented me from accessing the internet. I was informed that my old router might be the cause and was sent a replacement, which I set up las...

lamia1 by First Timer
  • 1121 Views
  • 19 replies
  • 0 like

Intermittent fibre connection

Since last night our broadband had been playing up. It connects but then after 2 hours the connection is non-existent. I keep resetting the router, even turning off at the wall and resetting, which fixes the issue for a couple of hours, but the last ...

Constant 100% Packet Loss

Hello, i have raised this with talktalk support numberous times via live chat and through the phone line, all line and speed tests showed excellent condition and no issues. I have an 2 x Eero Pro 6 routers, one upstairs in my house, one downstairs. I...

Packetloss_wifi.png Speedtest.png Media (1).png Media.png

Resolved! eero booster

I read a thread earlier on the subject of boosters but didn't want to hijack that thread so i have opened my own. Are boosters free, discounted or full price i ask as my son is a gamer and his bedroom is furthest away from the router he says its been...

Issues with connection dropping

My internet connection for the last hour has been going down for around 15-20 mins then coming back on for a few mins. I’ve tried restarting the router however the connection went down with a couple of minutes. i have done a line test on talk talk we...

Question About the Eero 6

So I have just upgraded to full fibre 500.have a couple of weeks before Installation My question Is how do I connect multiple devices Via Ethernet , From what I have seen online there Is only one Ethernet port??Will I need an Ethernet hub/switch ??th...

daz45 by Team Player
  • 398 Views
  • 4 replies
  • 0 like

Internet down, flashing orange light

I’ve tried resetting, turning it off, support hasn’t answered back for almost an hour and I can’t speak to anyone on the phone. Ran a test and it has flagged a ‘problem’ but doesn’t state what the issue is or how to fix it. Anything I can try?

Tamsin5 by First Timer
  • 346 Views
  • 3 replies
  • 1 like

Broadband cuts out

Hi,I have full fibre via City Fibre. I use my broadband for 2 or 3 hours a day.During the past week twice while I have been using the broadband my connection has stopped working for between 5 and 10 minutes.The lights on my two euros stay on and the ...

jstype by Super Duper Contributor
  • 755 Views
  • 8 replies
  • 0 like