We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
Hi there, I'm having Full Fibre 500 installed by OpenReach next week, will I be sent a newer up to date router or will I be using my current one? I recall the operator I booked it with saying i would get a welcome pack and, I think, new equipment, bu...
I am having a new front door fitted to my house. The door fitter has been to do a survey and noticed that a cable from the Openreach Customer Service Point runs through the existing door threshold. The door fitter is not willing to cut through the th...
I've just upgraded to FF150 and wanted to know if the service provided uses Giggle networks in Garforth Leeds. There has been some protest against pole connections and don't want to be the first to be connected to these and would prefer underground. ...
I was forced to join full fibre as my telephone exchange is being terminated... the first engineer sent out was an overground one only (one of the other companies) and did the inside install but that was it... He tried to drill a straight hole and ca...
Hello all. I recently upgraded from 75mb to 150mb but I feel like I am still locked to 75mb. My setup is that I have a black box modem attached to the wall which I think is a Calix 801g. That goes into a little white cable in the wall. I have a TP-Li...
What does it mean when you go to book an open reach engineer and it say request submitted, does that mean an engineer will turn up, how do you know if it is confirmed?
I have been with TalkTalk for over 7 years and decided to upgrade to full fibre at my current property. The Openreach contractor actually said it was one of the easiest installs he had done, straight through the front wall and already spliced to both...
I have just had a Full Fibre installation but the old copper wired connection and open reach box is still installed.Who disconnects this?
Hello @KeithFrench We had #full fibre installed on Friday by MJ QUINN the router wasn't checked correctly and we have had no internet or WiFi since! The previous package was disconnected on Friday and the new one started but we are unable to use anyt...
We have had no issues whatsoever until a couple of months ago. Our connection had remained stable exactly as FFTP should be.Then suddenly we've been experiencing complete drop outs on every device in the home.The Eero hasn't been moved and when the d...
My name is Ian Oddy and I have fibre 150 + voip with TT. 4 months ago I took a free trail of BRSK fibre to try improve the speed of broadband connection up in my sons room for his PS4. It was no good so I cancelled after 3 days.Despite insisting on n...
Still waiting on a go-live date for my order that was placed in April 2025, originally the service was suppose to Go-Live on the 12th May. I had been told to expect a call on the 14th July as to an update what was happening with my order, this never ...
Openreach engineer attended and cabled house on 2 June, Said street connection would be completed within 10 gays. Appointment was madeby Openreach for Monday 28 July - and now I have received a message that this is changed to 15 August. Why such a de...
I have had an engineer call to install full fibre but he wasn't able to install it so I want to make sure I continue with my current service. I can't find a method to talk with anyone except for a useless chatbot.
I am hoping that I can find someone to help me navigate the issues I am currently facing with getting internet Full Fibre Internet installed to my property. I have been a loyal customer with TalkTalk since 2018 and I recently moved property (April 20...
I live in a block of flats that have the fibre optics installed in the building linked to each flat, so I need to be link up to it. Please can you provide me with the details for this connection..
The pole that supplies my house was fitted with a fibre optic cable and the connector at the top of the pole. I can clearly see that the new cable on the pole is fibre optic. This went up well over a year ago (possibly 2years)I expected to get an ema...
Hi I'm waiting for the install the network at EDIT: Removed personal information Not coming yet.
This is my first post under my new account but I have been a previous TalkTalk customer in the past under the Openreach network. I've noticed that I've even been able to log into my old account although everything on there is now disconnected as I've...
Urgent please. Lost connection@ 2358. All lights on on incoming box. Router red light. Tried the eeros and same. No connection when computer plugged straight into incoming box. I internet fault. Lost phones obviously and I am carer for my 93 year old...
A few days ago a full fibre optic cable was laid across my front lawn by Openreach contractors in readiness for TalkTalk Full Fibre service. The Trench was filled in before I could check how deep the cable had been laid. When I did check it was actua...
On the 13 February 2025 I signed up for the full fibre upgrade and was given an installation date of 4th March 2025. At the end of February, Openreach engineers visited my property and told me that some ground work would be required which would be do...
Yesterday some ground workers cut internet cable outside my house. By chat I’m ordered engineer to repair for 1 of may between 8-13 . But engineer didn’t turn up. I like internet back as soon as possible.
I’ve been waiting over a month to get full fibre. I don’t understand why it’s taking so long. I keep getting told something different.
I currently have a FTTC connection, but Openreach are currently putting in the infrastructure outside my home to compete with Lightning Fibre. I have tried to find an option on the TalkTalk website to get my expression of interest in early, but witho...