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This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
Hi, We had an engineer come over and install our Full Fibre Broadband (around 4 weeks ago), and they've installed the Fibre Box (the grey box outside) in a position which may prevent us from doing any future work to our property. We asked the enginee...
Hello, I’ve just had full fibre installed and it’s working fine so far. I’ve noticed however that the engineer has put a staple through the cable - should I be worried about this? If so, what do I do? many thanks in advance. @Chris-TalkTalk - Chris i...
After a year of waiting whilst paying the extortionate virgin media out of contract broadband fees we finally had an install date for city fibre to come round last Friday morning. They were great installed all in under an hour, had lots of calls an t...
2 eero sent, one worked to start with then stopped, another eero sent, more engineers still not working, eero says no external IP address, spoken to 11 different agents who all repeat the same script, im sick of being told the same thing, nothing wor...
Hello, An Openreach engineer visited our property on Friday but was unable to complete the external part of the install. They have installed the ONT inside the property and run wiring through to the outside mounted box, but have not run the required ...
On Wednesday afternoon our fibre went out - this was after it was installed on the 6th of June and we had no connection for around 10 days due to someone plugging us into the wrong port in the Cab. Why it took 10 days for someone to even look at that...
Hi there, I am with TalkTalk for full fibre and during some scaffolding going up onto our building a builder has knocked the wifi-cable on the outside which has completely scuppered the WIFI. On Friday we called and were told an engineer would come o...
So my fibre comes to house from roof near bedroom above front door. Then follows drain pipes to dinning room and into modem. I want ethernet cable to run the same route as fibre but to go into bedroom. So there will be socket in dining room and bedro...
I want to buy a house but Openreach database says that fibre is not available, despite being available to other houses in the same terrace (either side of the property in question) connected to the same telegraph pole. I rang Openreach but they said ...
Hi, hopefully someone, anyone can help please? Long story short, we were suppose to have full fibre 900 installed about a month ago, an engineer came and unfortunately said they could not install anything as they were not flat roof trained, as we hav...
We have no internet since Thursday night. We have reset the router and ONT. We had an engineer visit as there was no internet when we plugged a device directly into the ONT. Engineer said no fault with line or ONT. Eero router will set up but then sa...
Great response from TalkTalk sales. I negotiated the deal I needed - 500 data plus VOIP on transferred phone number and disconnection of FTTC line.The Eero 6 PRO arrived this morning and setup was supremely easy.BUT.... Speed test shows download only...
Is there any chance someone in support could check my line at the moment. It seems to be dropping out and massive packet data loss!Nothing has changed and it's been stable for weeks if not months.Something isn't right?There seems to be massive crackl...
Hi,my name is Oksana my account nr is [removed].I have problem with ruoter and is not work properly.It was overloaded and the signal comes only for a maximum of half an hour and then disconnects again. What to do in that case?Will you send a new rout...
Surely someone can help me on this. Hours spent on the phone and on the online chat bots. Talk Talk engineer booked to come out to me, he turns up, he is an independent engineer who hasn't a clue about the Eero boxes and totally wasted 2 hours of my ...
Could you connect me to a customer service representative?
what has happened is my current tarrif has ended and I’m currently in like a deemed contract and was told my rates will increase from £30.88 to around £41, I was offered a ultra fibre package the fibre 150 I believe, I was signed up to that around 2 ...
I reported a fault on Thursday and a CityFibre engineer came out the next day. He said that another team would need to come out to do the repair but I now have no way of checking the status of this fault. How do I track issues like this when I can’t ...
Evening. Sorry, this is going to be a long winded one. I was meant to have full fiber installed at my flat today. I’m renting the upper half of a house and the lower half is owned by someone else. The engineer said that the access point from the stre...
My partner and I purchased broadband with talktalk on 01/04. The go live date was 5/04. We moved into our new house on 03/04. When we arrived at the property we noticed the cable to give power to the fibre ONT was missing which means we would not be ...
Good day I urgently need assistance with my internet connection. I am experiencing the same issue I’ve seen on multiple posts now, my eero device connects to my phone’s Bluetooth and then fails the next step as it says it cannot connect to the intern...
We've been without WiFi for over a week now.Had engineers not showing up, cancelling appointments and no updates. I was supposed to be called by a complaint case worker this evening but no body did. I don't know what to do. I cannot face anymore time...
Hiya, when will my account receive the automatic compensation for the delay in service?The go live date was 22-02-2024, the original installation date was for 12-01-2024 so I should get credit for 40 days at £5.83 per day.
Same problem as everyone else with same subject. Countless conversations on chat and some phone. Repeated diagnostics, Openreach sent to resolve, claims (texts/emails) to have resolved but same issue in the app failing at the wan ip address. Any act...
Eventually managed to report fault on Monday 11-03-24 after trying all previous day due to TalkTalk systems down. Anyway arranged for Openreach engineer to call yesterday between 1&6pm, which he did. After a few checks he discovered the fibre cable h...