We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
The installation we expected to be done today by Openreach was not done. A different contractor turned up and wasn't able to proceed with the installation because of a supposed Telecare issue.Here is the current situation with Leeds Telecare. IT IS S...
I am moving house on 19th April 2025. How do I get TalkTalk to move the service to the new house? This Web Page https://myaccount.talktalk.co.uk/homemover/brochure gives this error We're unable to progress with your home move requestImportant noticeU...
I’m moving house and I want to take the service to the new house. Do I disconnect just the broadband or I have to take the smaller device mounted to the wall ?
Account number ** removed ** Hi, I’ve just moved into a new house and have spent hours going back and forth with both the chat and phone agents trying to sort out my internet setup. Eventually, I managed to get an engineer appointment booked for 10th...
Please help..full fibre installation cancelled twice...talktalk say they have sorted it with open reach regarding telecare devices...but open reach have still cancelled twice....threatened talktalk with legal action with complaints department and was...
A Full Fibre connection has already been installed up to the exterior of my apartment within the building. However, the building agent requires details or a data sheet on the fire-stopping materials used in the installation before granting consent to...
I live in building of flats I have openreach coming to fit full fibre but before that I need ,,apartment wayleave form,, for my freeholder so I need SP or SM reference number for the form. Where I can find one. Please
Hello, I have been contacting support constantly about this and keep getting the same answer. This is already 4 months delayed and my appointment is due on the 21st, no tracking details received and every time I contact support I just get told : "res...
I am putting this post up so that maybe some other unfortunate people can see how shambolic and useless the support is and how talktalk treat its customers…. February 12th my router stopped working for the second time in a month, the first time seeme...
I am getting seriously annoyed with the TT Full Fibre connection. Over a year ago was informed that CityFibre would be installing ONT and would be switched to full fibre as a result. But ever since I’ve been stuck on a Part Fibre connection with old ...
Could you tell me the status of my Installation please. City fibre visited Wednesday (5/3) to install but identified a blockage somewhere in the pavement when they tried to run the fibre from the end of our drive back to the cabinet. They said someon...
Constant broken promises from TT that Openreach will email us etc with new date for dig. Told permissions had been given? OR surveyed and told us all ok but found blockage later and told needed ducting. How long does that take!! 2 houses to left and ...
Hello,I have been contacted by TalkTalk about increased charges to landline linked connections starting April and saw the option to not increase the charge but switch to Full fibre. I have realized now that my current router connection may not be ful...
Why is TalkTalk unable to give me a date when this service is likely to be available in my area? Surely they have a scheduled roll out programme. I want to know if it'll be weeks, months or years away.Virgin Media are offering full fibre in my area n...
I’ve had no internet for over a week
I'm a long standing customerl of 18 years!!( More fool me). I got fed up of contacting chat, phone and community and treated with no respect. Sent an email to customer services and had a confirmation email saying I would hear something within 72 hour...
Could you please clarify the status of my full fibre connection? I have been waiting for approximately four months, but I have yet to receive full fibre service. I would like to know if the installation will take the full contract length.On a separat...
So had my third BT OpenReach engineer come out to visit my home yesterday afternoon. He did a great job and replacement pretty much everything. When he tested the line using his gear directly to his laptop is what thankfully back up to full speed, ev...
Openreach want to install FTTP tomorrow to upgrade me from Full Fibre65 to Full Fibre150. But I already have TalkTalk FTTP since 2022 using CityFibre optical cable etc. OpenReach say they cannot do this as they do not have anything to do with CityFib...
So on 12th January I decided to upgrade my existing Fibre 65 to Fibre 150. This would also include moving to the digital phone line (from copper). 10th February was the earliest engineer appointment...so I booked time off work to stay home. Seemed li...
Hi, I was supposed to have my full fibre installed on the 15th of January but the engineer who showed up only installed the wall socket inside our flat and on the flat roof outside but didn't connect the fibre optic cable outside as it needed to be p...
I've recently just joined talktalk and had my engineer appointment for the full fibre installation, my engineer didn't arrive within the 8am - 1pm appointment time he arrived 3 hours late at 4pm, he installed the interior box and didn't finish instal...
I currently have full fibre 500 and the phone over a separate copper line as VoIP was not available last time I upgraded. In early January I received a letter saying that the copper line was being discontinued and needs to contact talktalk to arrange...
I had full fibre 500 installed on 24th of January 2025 , Fibre working fine but my online account is stuck saying that I’ve missed my engineer visit ?wich I didn’t as they turned up and installed on the day we arranged ? Also my phone number hasn’t b...
I have been asked to get in touch with one of your team as the problem that I still have is still with me. My account is still reading that I'm on Fibra 35. and the speed is 45Mbps download 29 Mbps upload. I had the full fibra fitted with Open Reach ...