Hello,
I have spoken to an Openreach engineer who happened to be installing broadband at a local property. I asked him what the policy of Openreach was when it comes to installing broadband at a property that has Telecare equipment. He told me that if there was a Telecare device at the property, regardless of whether is was SIM based or otherwise, they would refuse installation!
However, he said that if a notification was placed with Openreach by the provider (TalkTalk) then the installation 'might' go ahead!
He said that Openreach were being highly cautious when it came to Telecare type equipment.
I have done some research and found part of an Openreach document thhat may give some insight though it may well be out of date now...
"
GEN052/24 Completing provisions where telecare is present
29/05/2024
For action
This briefing is for all Communications Providers (CPs).
This briefing is to inform all CPs that Openreach will start completing provisions in
certain scenarios where a telecare device is present and the CP places an instruction in
the Hazard notes field of the provision order.
The OTA and CPs have agreed a set of use cases (“exemptions”) in which they propose that
Openreach should proceed with provision orders for SOTAP, SOGEA/SOGfast or FTTP where a
telecare device is known to be present. The proposed exemptions shall apply to the current
Openreach policy to further all provisions where telecare is present.
These exemptions are:
- Mobile-based Telecare Alarms: an end customer has a telecare device that uses the
mobile networks to provide the consumer’s monitoring service;
- Hybrid and Digital Telecare Alarms: an alarm device is connect"
Also find attached documents from Leeds Telecare.
Many thanks
