Hi there @MikeB03, thank you for reaching out to us, I understand that you’re experiencing issues with your landline phone after upgrading to the eero router, and I’m here to help you with that.
Based on your description, it sounds like there may be a compatibility issue with the eero router and your landline phone setup. Since you mentioned that you were advised to continue using the Sagecom router, it’s possible that the eero router may not support the VoIP functionality required for your landline service. To answer your question, a voice adaptor is typically used to connect traditional landline phones to a router that does not have built-in VoIP capabilities. However, since you are already using the Sagecom router successfully for your landline, I recommend continuing to use it for your phone service to ensure that you can make and receive calls without issues. If you would like to use the eero router for your internet connection, you may need to set up a network configuration that allows both routers to work together, or you can keep the Sagecom router connected for your landline while using the eero for your internet needs.
I suggest reaching out to our Full Fibre support team for further assistance in configuring your setup or to discuss the possibility of obtaining a voice adaptor if you wish to use the eero router for your landline service. Their contact details are provided below along with the working hours, they will advise and support you further so that everything is clear for you.
-Full Fibre Support Team
03451720074
Mon-Fri: 9am-6pm Sat-Sun: 9am-5:30pm
https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre
Please let me know if you have any further questions or if there’s anything else I can assist you with. Thank you for your patience, please know we’re here to help.
-Fez.
