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Future Fibre
We’re rolling out the UK’s fastest, most reliable broadband nationwide – Future Fibre. If you've got a question about amazon eero or our fibre to the home service then this is the place for you.
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Forum Posts

Fibre 150 voip

I will be upgrading from FTTC to FTTP 150 plan with VOIP. My question is regarding VOIP. Will I receive a VOIP phone or just an adaptor that will convert it to a DSL type connector that goes into the eero box? Also, emails that I have received states...

Jubz0800 by Participant
  • 11 replies
  • 0 like

Voice calls with Future Fibre

It is not clear from your website how voice calls are charged for when connected to Future Fibre (150). I understand that my Panasonic answerphone can connect via the Grandstream HT801 digital voice adaptor to the eero router and users report this wo...

Eastfield by Conversation Starter
  • 4 replies
  • 0 like

Telephone not working after full fibre install

I had Full fibre installed recently and a new eero router set-up with a Digital voice adaptor to connect to my previous phone hand setFollowing the installation my landline is now showing as a invalid number when anyone tries to call me and although ...

Grand777 by Sightseer
  • 12 replies
  • 0 like

How on earth can I keep my phone number

I've been with talk talk for a number of years with broadband and landline. The landline number is essential for me and no matter what I need it. So my contract is due for renewal and found out I'm in a full fibre area. OK fair enough. But the issue ...

Future fibre 150 viop incoming call cuts off current call.

Future fibre 150 with grandstream ht801 voip box went live friday.Now when on home phone taking a call,, if someone dials home number, does not get engaged tone, but has ringing tone which cuts off current call. Some times for 5 secs sometimes longer...

Mike1952 by First Timer
  • 1 replies
  • 0 like

VOIP Service

Can all the same home phone calling boosts like unlimited calls, caller display, Ex-directory, anonymous caller reject etc be applied to VOIP services once they are migrated. This needs to be clarified before migrating to full fibre because I don't w...

Future fibre 65 + voip

My package is future fibre + voip but I don’t have a voip phone or an adapter. Is this something I should have received?

Ian50 by Team Player
  • 5 replies
  • 0 like

VOIP - phone line says 'Device Not Registered' - Just me?

Sun 13th May we noticed we could not receive or make phone calls via our VOIP setup despite it working for the last 4 monthsAfter 4 phone calls to TalkTalk and a new router sent we still get the 'Device Not Registered' message when trying to call out...

themanc by Participant
  • 9 replies
  • 0 like

What if I dont want Future Broadband?

What if I dont want Future Broadband? My contract is due for renewal in a few months time however it looks like I am in a FTTP area.All the comparison sites are showing services with FTTP only. However I want to keep my landline number and I have ask...

How does the phone and voice adapter work!!

Recently had Future Fibre 150 installed and that is all working fine. I was also supplied the digital voice adapter to connect my old phone to the eero router, I haven't plugged that in yet as my old landline still seems to be working. If I attach my...

mrb1972 by Conversation Starter
  • 1 replies
  • 0 like


Hi all, I’ve ordered a fibre 150 data only package. I wanted the digital voice adapter but they said to hey cannot do the voip package at point of sale and that I need to contact customer services after I sign up. Customer services are saying that I ...

Zaf687 by First Timer
  • 6 replies
  • 0 like


I have bought a dedicated VOIP phone to use with TalkTalk Digital Voice but it seems to need to be configured to work. It doesn't work by just plugging into my Asus gaming router (which I prefer to the eero). I have contacted via chat but got nowhere...

Future Fibre is aptly named

Since March the 15th I have had my order for FF and voice placed three times. Each time when I called a few days later to confirm was told the order was placed incorrectly in the system so had to place a new order. Hours on chat and the phone has got...

Jer999 by Conversation Starter
  • 17 replies
  • 1 like

Setting up dedicated voip phone

I have bought a dedicated VOIP phone to use with TalkTalk Digital Voice but it seems to need to be configured to work. It doesn't work by just plugging into my Asus gaming router (which I prefer to the eero). I have contacted via chat but got nowhere...

CollyW1 by Popular Poster
  • 5 replies
  • 0 like

Resolved! Phone Voice Adapter and Eero

I had Full Fibre 150 installed a month ago with a Eero Router and a Voip box for the landline. I get excellent broadband through the Eero router and the landline has been fine. On a couple of occasions the landline stopped working with a message on t...

PaulE by Team Player
  • 17 replies
  • 0 like

FTTP Upgrade Issues with no resolution in sight

Hi All,I'm a long-standing customer of plus 8 years and feel that says something about TalkTalk and feel the service in the past was good. From here on I will use following abbreviations; TT = TalkTalk CF = City Fibre. My issue has been going on for ...

Bozza by Popular Poster
  • 6 replies
  • 2 like

Future Fibre 150 SIP Configuration Settings

Hi I have recently had Fibre 150 installed and all is working. My phone is currently connected to the supplied Phone Adapter (Grandstream HT801). My house phone, (a Siemens Gigaset SL45) is connected to a Siemens N300A IP Base station. The base stati...

SRear by Popular Poster
  • 30 replies
  • 0 like

New Router

Out of the blue a couple of weeks back, I had a text from Openreach, advising that FF was to be installed. I hadn't asked for it, but thought OK. Guy came yesterday and did the necessary. However, I now have no dial tone on my land line and he didn't...

IanA1 by First Timer
  • 1 replies
  • 0 like

FTTP installation details

Several queries please:Am I allowed to position my router many meters from the Fibre Connection Box (over ethernet), or does it have to be positioned right next to the FCB?Why do I need to provide TWO mains sockets? Is one just for a router?Can the T...

MarkDirac by Conversation Starter
  • 3 replies
  • 0 like

Future Fibre (Full Fibre)

I am hoping that someone can give me clear information about "Future Fibre" installation.I recently received an email from TalkTalk asking me to phone them about installing Full Fibre to the property. The email said this was as part of the national u...

TECHRAY by Team Player
  • 19 replies
  • 1 like