cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Forum Posts

Very Important V2 Sagemcom FAST266 Wi-Fi Booster

Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub 1 or 2 (FAST 5364 & 5464). This does not affect the Wi-Fi Hub 3. The Wi-Fi Hub must be running a minimum of V202 firmwa...

Weak Securirty warning on Apple iOS and Windows 10 or 11

Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...

Deals for existing customers??

I am looking for a deal as an existing customer.So, I go to the highlighted 'Deals for existing customers', at,https://www.talktalk.co.uk/broadband/deals-existing-customer There is the usual choice, New customer/Existing customer.So, I leave it selec...

Looking-for-a-new-deal_2025-12-31.png
Billx by Insightful One
  • 122 Views
  • 2 replies
  • 0 like

Router

I have sent a message over a month ago ref my router haveing a orange lite flashing reqesting a new one. I can get on the internet useing a tp-link router. what bothers me is that i have not had reply.

CallSafe and VOIP customers

I'm a TT VOIP customer and interestingly, whereas CallSafe was effectively removed from My Account and from 1472 for many months, all of a sudden I discover that the service has been restored on 1472, though not in My Account. So it's confusing then ...

aa2000 by Enlightened One
  • 660 Views
  • 13 replies
  • 1 like

Callsafe email

Hi I have received an email from TalkTalk saying that Callsafe will shortly be chargeable. As far as I am aware, as I am using VOIP (digital voice) and call safe is not avaiable, I am assuming this is an error and no additional charge will be made to...

davidl1 by Super Duper Contributor
  • 2547 Views
  • 39 replies
  • 0 like

Upgrade to Fibre 500 VOIP and WiFi Hub 3

My Fibre 150 VOIP connection is due to renew soon, but am looking to upgrade to Fibre 500 VOIP.I have some questions below that hopefully one of you can answer. I currently have Eero 6 running in Bridge Mode / Legacy Mode linked to a TP Link router (...

Elgin19 by Conversation Starter
  • 1230 Views
  • 21 replies
  • 1 like

Digital voice app is not available - any alternative?

Hi all.Belatedly I went to try and set up the digital voice app so I could get incoming landline calls on my iPhone. But since October it's no longer available. I can download it but Talk Talk won't let me create an account / password.Are there any s...

cfpg02 by First Timer
  • 676 Views
  • 8 replies
  • 0 like

VoIP not working

I upgraded to TalkTalk Full Fibre last Friday with an Open Reach connection (TalkTalk will not provide VoIP on City Fibre lines in the area, unlike Vodafone).The "landline" phone is plugged in to the router.VoIP does not work. If I call my own number...

How long for Digital Voice to activate?

Hi all, Just had city Fibre upgrade our Internet today 11/11/2025 (From Fibre 65 to Full Fibre 150) Received a new hub from TT (Hub 2) All the emails went got from TT said digital voice was included and we also received a email from TT saying install...

Full Fibre 150 VOIP phone poor quality.

Having been with TalkTalk since before it was Tiscali I eventually accepted the inevitability of fibre having flirted with Virgin after they had dug up all of the footpaths to lay cables only to find that BT had put in ducting 45 years ago. The prosp...

TalkTalk VoIP full Fibre

HiDoes anyone know how VoIP works on TalkTalk full fibre (Open Reach)?(Vodafone supplies a router with 2 phone ports).Does the TalkTalk Router have phone ports or if so how many?Or does TalkTalk supply a Digital Voice Adaptor?If a Wi-Fi Hub 3 router ...

Hub2/3

Morning I need to change the subnet on my present hub2, mainly because I need to use my existing router to use my present configuration. Because the Grandstream became so unreliable and the Eeros bought the dust with blown power bricks, (yes I know, ...

Full fibre 150 with voip package

Talk talk sending me wi-fi hub 3,with voip/phone connection on rear---will I be able to use a 3way phone splitter into connector as I wish to connect 3 anologue phones?

DEGSY541 by Conversation Starter
  • 1123 Views
  • 5 replies
  • 0 like

Fibre 150 voip package-Keeping phone number

Hi --will I have to notify talk talk regarding above package,going live in a fortnight,,that I wish to keep my anologue phone number?Also I will have three phones to connect to router,can I use a 3 way splitter to router phone/voip connector?

DEGSY541 by Conversation Starter
  • 519 Views
  • 3 replies
  • 0 like

FTTP install gone horribly wrong

Hi there is a member of the support team that can help me out please.So far just under 20 hours of online chat and about 16 hrs on the phone and no resolution.Transfer from TalkTalk Gfast system to FTTP.I was promised my phone number would be transfe...

Redflag by Conversation Starter
  • 1140 Views
  • 7 replies
  • 0 like

Call Safe and Full Fibre

Hello TalkTalk,On July 18th I received an email from you about FTTH upgrade to my service, in it you said ".... but there will be no change to your current contract, monthly bill, telephone number, or extra services".The change to full fibre has now ...

wgcuser by Wise Owl
  • 1879 Views
  • 10 replies
  • 0 like

Voip

Hello, another question for community, due to have Full Fibre fitted this coming Thursday, as I had pay as yo calls with previous package, was told I had to have Voip included in my package this time as a add on and at a cost, if I do not require thi...

Markdem by First Timer
  • 458 Views
  • 2 replies
  • 0 like

Connection Recommendation

I currently have my Eero 6 in legacy mode connected as follows:-Ont - Archer VR2800 router ( without active wifi in Wireless Router mode ) then Cat5 from router to Eero, Cat5 from router to wired Lan and Cat5 from router to Grandstream DVAThis all wo...

Elgin19 by Conversation Starter
  • 467 Views
  • 3 replies
  • 0 like

Digital Voice VOIP

I seem to have lost my Digital Voice again today, am i alone or is this a wider issue. Thanks

Tony54 by Popular Poster
  • 1076 Views
  • 7 replies
  • 0 like

Can I use a FAST 5464-2 for Voip

I have been without my landline for nearly 4 weeks. TT sent me a Eero Router but despite numerous attempts to set it up, it will not connect to the internet. They also sent me a Digital Voice Adapter. The Technical Support Team have told me that I ca...

Back of Router.jpg
Redeel by First Timer
  • 784 Views
  • 5 replies
  • 0 like

Phone Connection

I have just new fibre 150 VoIP installed by OpenReach along with the new router. On the back of the router the phone socket is covered by a label saying "Digital Voice Use when instructed". Is there something else I need to do or can I just remove th...

Jaybie by Participant
  • 825 Views
  • 4 replies
  • 0 like

fibre65

Any experience using Fibre65 with Voice 

pcd0518 by First Timer
  • 973 Views
  • 5 replies
  • 0 like

Digital Voice

I live in Reading Berkshire and have full fibre through city fibre.I have a conventional phone line, I understand that will stop. working by the end of this year.Can you tell be when and how my line is likely to be disconnected and when digital voice...

jstype by Super Duper Contributor
  • 1012 Views
  • 3 replies
  • 0 like