We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
Do not connect this new version of the FAST266 WiFi booster until you have checked the firmware version on your Sagemcom Wi-Fi Hub. The Wi-Fi Hub must be running a minimum of V202 firmware, before attempting to connect this V2 Wi-Fi Booster. If it is...
This subject is involved & not knowing how much you know, or want to know about it, I will try to explain. When you type a website address URL in the browser this must be converted to an IP address, as the URL is not rotatable, only an IP address is....
Some Apple products have recently had an upgrade that can show the WiFi connection as having weak security:- iPad Software Version 14.01 - since the update to Version 14.0 it has shown Weak Security iPhone SE Software Version 14.01 -since the update ...
Hi,My parents have FTTC and use a landline often they were unaware copper is due to be switch off in the not too distant future so i suggested they move to full fibre 150 with digital voice having read the post below earlier i am now wondering if the...
I have a Fibre 150 VoIP package with a TalkTalk Wi-Fi Hub 2 version SG4K100208I mostly use my VoIP for incoming calls but repeatedly since I was upgraded to this package in March 2024 on answering an incoming call we can hear the caller but they can ...
I have an eero6 for my full fibre broadband and have decided to switch my landline to VOIP. Do facilitate this I have been sent a new eero6 and a VOIP adaptor.My question is...What is the difference between my existing router and the new one. They ar...
Sooooooo after a very frustrating 3 hours plus in chat only to be cut off whilst been transferred to a case manager I have come here as a last resort for advice.I changed package last September from fibre 65 to full fibre 150 with VoIP and fixed my c...
I have followed all the set up instructions, internet works but the phone light on the Grandstream (DVA) is off. How do I know whether TalkTalk has activated this service (because my copper line is still working).
A router came in the post before the upgrade but I did not receive a landline phone adaptor to connect my landline
My 87 year old mother had a letter in January. I confirmed with them that she would like to switch to Option 3 which was keep her full fibre and add the digital voice. Then on 27th February we had an email telling us the switch over would be 11th Mar...
Around a month ago I contacted Talk Talk to state I did not want to continue with my copper line and pay the charge to keep it. I stated I wanted the Digital Voice service and also change my plan to a faster full fibre. Around a week later I also use...
Really slow response from TT after raising an official complaint. TT promised I would get a call within 3 days of my complaint being registered. Dream on. I opted for VOIP transfer two weeks ago to avoid "left behind copper" charge of £12. Frustratin...
I'm a long standing customerl of 18 years!!( More fool me). I got fed up of contacting chat, phone and community and treated with no respect. Sent an email to customer services and had a confirmation email saying I would hear something within 72 hour...
Can I ask if I'm on full fibre? I opted-in to go full fibre 4 weeks ago as they advised my copper landline will incur an increase in price and so going full fibre with digital voice VOIP would be the best option for me as there would be no extra cost...
I have just had a new full fibre router installed. But I don't want my phone next to the router - I need it in a room the other side of the house. Can I get an adapter to achieve this 'wirelessly' ?
I have been on full fibre for some time and frequently asked TT to port my "left behind copper" phone to VOIP. The answer has always been "NO " - because I am an existing customer - very puzzling! But finally last week they wrote to me saying that th...
I currently have full fibre 500 and the phone over a separate copper line as VoIP was not available last time I upgraded. In early January I received a letter saying that the copper line was being discontinued and needs to contact talktalk to arrange...
I had full fibre 500 installed on 24th of January 2025 , Fibre working fine but my online account is stuck saying that I’ve missed my engineer visit ?wich I didn’t as they turned up and installed on the day we arranged ? Also my phone number hasn’t b...
Hi. I have VolP 150 installed and received a Grandstream alongside my Eero 6. I hadn't installed it until Sunday (26th Jan). I followed all the wiring diagram as i also have a Hive thermostat hub and a Blink Camera hub. All worked well as I fed the o...
After a trouble free service for 12 months i now find that i cant recieve incoming calls via digital voice. i have power cycled and reset the grandstream adaptor a few times but still nothing ! i have also power cycled and reset the router also, Noth...
About to go to Digital Voice (as the copper service is being withdrawn) but although I understand that I keep my original phone number, and can use my existing phone (with the HUB 2 - when it arrives) what I can't seem to work out is do you get charg...
Hi, experiencing this issue with voip landline receiving calls at 19 and 49 past the hour every hour with no sound when ringing and showing as no number. Is there a way to fix this? Have only had full fibre installed this week so assumed it may be te...
Hi , I recently agreed to upgrade to full fiber and opted to keep my landline. I have not recieved the Digital voice adapter as confirmed when I called support, they said they would ship it to me but turns out they have just sent me only the EERO 6 r...
Hi. I am thinking of getting fibre150 and still keeping my phone. I would like to know if the phone will be plugged into the router or the ONT box?The eero router only has two ports and I need one of those for a power line adapter. Thanks.
I had full fibre installed on 09 Jan and my VoIP is not working..1. How do I get talktalk to activate my VoIP ?2. My account appears to show I have copper for my phone , this was removed by city fibre, how do I tell talktalk this as keep getting move...
Hi, Newbie here. I'm currently upgrading from 500Mb service to 900Mb service and being sent a new Eero router. However the Eero only comes with two ports. One to connect the incoming line and one outlet I believe, and I need more ports than that as i...
I was away over new year and my internet went down. Several services I use connected to the home network sent alerts that they didn’t have connection to the network, I returned home late last night to see the amber light flashing on the router hub. T...
I have full fibre 150 and I want to add voip why do I need Qpenreach engineer.