Change to digital voice timescale

[SpringB]

Around a month ago I contacted Talk Talk to state I did not want to continue with my copper line and pay the charge to keep it. I stated I wanted the Digital Voice service and also change my plan to a faster full fibre. 

Around a week later I also used the link provided in an email from Talk Talk to confirm I wanted to move to digital voice. The confirmation message stated a couple of weeks before Talk Talk would contact me.

As of yet, I have not received any other updates or correspondence. 

How long does this process take, if anyone else has gone through it? 

Thanks

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.