Copper wiring not being supported anymore need to change to digital - how?

[Linda82]

Received message giving me options re home phone chose digital connection have tried ringing TalkTalk after 3/4 hour on phone speaking to different staff cut off! Can’t find the option they were talking about

[Gliwmaeden2]

You probably need to speak to the Full Fibre team or say "upgrade my service" or something similar, @Linda82.

Worth trying Chat instead another time. 

Opening hours appear to have been streamlined somewhat since I last looked:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#OpeningT...