Phone not working no dial tone
on 07-02-2025 05:53 PM
Message 6 of 6
Hi - I have full broadband speed but no phone line. There is no dial tone at all.
The problem is external I think. Does anyone know who I contact and how? Is it Openreach?
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5 REPLIES 5
on 13-02-2025 07:05 AM
Message 1 of 6
Morning,
I'm glad to hear this and thanks for confirming.
Michelle
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on 12-02-2025 09:47 PM
Message 2 of 6
Hi Chris. It was an external issue and it was fixed today thanks. Better late than never 🙂
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on 10-02-2025 07:09 AM
Message 3 of 6
Hi Blunderpuss,
How are you getting on, are you still experiencing problems with your telephone service?
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 08-02-2025 05:31 PM
Message 4 of 6
Thanks Gliwmaeden2 I'll try reporting it on the chat function.
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08-02-2025 12:16 AM - edited 08-02-2025 12:16 AM
Message 5 of 6
You should report it directly to Talktalk, @Blunderpuss, so that they record it [that can start the clock ticking for engineers to sort it / compensation if it takes too long etc.]
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
You can't report it directly to Openreach - they'll just tell you to contact your ISP.
Staff on here won't be around before Monday.
Gliwmaeden2, a fellow customer.
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