Get help with your TalkTalk landline and calling features.
on 07-02-2025 05:53 PM
Hi - I have full broadband speed but no phone line. There is no dial tone at all.
The problem is external I think. Does anyone know who I contact and how? Is it Openreach?
on 13-02-2025 07:05 AM
Morning,
I'm glad to hear this and thanks for confirming.
Michelle
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on 12-02-2025 09:47 PM
Hi Chris. It was an external issue and it was fixed today thanks. Better late than never 🙂
on 10-02-2025 07:09 AM
Hi Blunderpuss,
How are you getting on, are you still experiencing problems with your telephone service?
Chris
Chris, Community Team
on 08-02-2025 05:31 PM
Thanks Gliwmaeden2 I'll try reporting it on the chat function.
08-02-2025 12:16 AM - edited 08-02-2025 12:16 AM
You should report it directly to Talktalk, @Blunderpuss, so that they record it [that can start the clock ticking for engineers to sort it / compensation if it takes too long etc.]
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
You can't report it directly to Openreach - they'll just tell you to contact your ISP.
Staff on here won't be around before Monday.
