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Home Phone

Get help with your TalkTalk landline and calling features.

Landline not working but broadband is fine.

Stephen_P
Newbie
Private Message TalkTalk
Message 2 of 2

As above. I rarely use the landline so don’t know when it started but noticed it yesterday.  I replaced the phone today but still the same problem.  

There’s no dial tone and my new handset shows “line in use” if I try to dial ( the old one wasn’t so sophisticated - just no dial tone). 

 

It rings for an incoming call and the caller ID displays the number.  If I try to answer, the calling phone keeps on ringing (doesn’t detect that I have picked up) and I can hear in my landline handset a feint, distorted, ringing tone. 

Talktalk did various remote tests and had me try the ‘test’ socket which made no difference.   I cancelled Call Safe which I had recently added.  I don’t know if it ever worked as the landline is so rarely used but cancelling it hasn’t solved the problem.   The FTCC broadband that shares the phone line has been working faultlessly. 

I’d be grateful for any ideas before I commit to an Openreach engineer. 

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1 REPLY 1

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 1 of 2

Staff will reply during the day, @Stephen_P.

 

It will be helpful if you are around for them to run tests at the test socket again.

 

They are on here from early breakfast time.

Gliwmaeden2, a fellow customer.